Home DepotReviews 1,483

Rude and disrespectful. Employees. Something as simple as help with getting the right screws for pulls for cabinets was a major issue at this store location. Went to this location several times the same day. Went to Oakville to get better service and the screws I needed to finish the project. I have asked questions regarding flooring and was just directed to look at flooring in the store or take a sample. Funny how another Home Depot could find me exactly what I wanted in a less time too! June 2,2019 is the day I decided never again will I shop at Home Depot. They're the next ones that will be closing down locations soon with their attitude!

Big box stores have put my favorite hardware store out of business. Normal to walk around for 20 minutes at HD Trying to find help only to have them not know anything. Last week I asked about a drimmel bite and the employee told me. Lady, if I were you I'd go to Ace Hardware because no one here knows about these. Yesterday in the tile dept I asked for help, only to be told they were at lunch and no one could help me. Now my order that was suppose to be here yesterday and never came. Tracking number is wrong. I could go on and on. Maybe I'll write a book. I miss Orchard Supply Hardware.

I used to spend a lot of $$$ at Home Depot. I recently purchased a refrigerator from The Home Depot after being convince that I would get 24 months interest free and 1 year no hassle returns. 52 hours after refrigerator was delivered I found it cheaper (by $600.00). I called Home Depot for price match and they told me every excuse they had not to honor the price match. They asked the manager if anything can be done and he said NO. I then told them I would like to return refrigerator and they told me that I can only return appliances within 48 hrs. I asked about hassle free returns and they told me that appliances were eligible for returns. Everything they told me was a lie.
I will never buy another appliance from The Home Depot and their customer service is really bad. The store was located 8704 Owenfield Drive Powell, OH ******* and the Manager is Doug Storm.

I ordered a new sink, garbage disposal and faucet. The sink arrived broken in half. I also inquired about having them install my purchases. I got different prices every time I spoke with someone else! I ordered a replacement online and the system lost my order. I had to call the store to make them order it. I called the store multiple times to find out the status of my delivery and installation. Then I get a call that the sink was on back order for six months. I returned everything and eventually got a credit after making 2 payments on the un-installed purchases. Then, this month I changed a payment source online so my card payments would come out of a different checking account. No surprise but the system pulled from the original payment source with Home Depot taking no responsibility nor having a clue what caused the systematic issue. I made the change a full 7 days prior to the next payment due date. I submitted screen shots to validate my claims but never heard back from anyone. I called and spoke with a supervisor (Laura) on the phone today during my second call about this issue. Not even an apology and I got hung up on. Crappy, sub-par customer services and undependable systems to boot. Thanks Home Depot!

"I purchased washer and drier to replace existing appliances. Sales person convinced me to get a new cable for a washer and vent duct for the drier claiming the installation comes with these parts. This was appealing so I agreed. He also notified me that I will have 48 hours to test both appliances. If anything goes wrong, Home Deport will replace it, otherwise I will have to deal with manufacturer's guaranty service. Delivery people came in time, removed old appliances and brought in the new ones. They connected power cord to the washer and informed me that they have no vent ducts left so the will give me a credit so I can get this part from the store. They placed word "credit" on corresponding line in delivery papers. Here the fan starts. I ran to the nearest Home Depot store and after 15 min of waiting at so called Service Desk guy with named Jesus on his uniform listen to me and walked away for another 10 min. When he came back he looked into computer screen for another 5 min and said that I bought drier in another store so he cannot help me because they have no required part. Store of sale should either give me this missing duct or credit back the price of the duct. So I go to the store of sale. There I waited another 15 min until local clerk paid attention to me. Obviously he sent me to appliance sales. Where clerk stated that I will have my money back from delivery and in turn I was sent back to the Service desk where clerk claimed that I will have credit from delivery. I assume they have no idea that Home Depot subcontracts delivery. At this point I asked if I can simply buy this duct again for $24.99. This duct was found at sales and I paid for it. Unfortunately, it turned out that this particular duct model is only 8 feet and too short for any basement installation so I tad to return it and buy another one but finally, by midnight, I managed to put drier in working order so my wife could test it the next day. Fortunately, it worked OK.
I see more then few problems in this story:
1. Customer service is absolutely inefficient. They just waist consumers time and have no idea how to deal with delivery problem.
2. Sales push consumers into buying wrong parts under the pretense of free installation.
3. Delivery have no desire to get involved into free installation and I am sure that sales clerks perfectly aware of this.
4. There is a lack of communications between Home Deport and their subcontractors.
5. Home Depot pocketed my $24.99 and this is a clear robbery.
I will eventually get my money back but I strongly advise everybody who is going to buy any appliance from Home Depot to be extremely vigilant. Personally, from now on I will try to buy everything online. Appliances included.

I only go to Home Depot and the other big box home improvement center for small items, but after a half dozen times of ineptitude and common items being out of stock, or nowhere to be found, never again.

I went in to pick up some fence brackets. You know those things you use to hang a wood fence rail. Two employees looked at me like I was from outer space.

The first asked me if it was a chain link fence. I said no and she walked me over to the chain link fence supplies.

I shook my head and walked away and found another employee and got the same response. They both said, "I think we have those in three places." The second person showed my where all the various joist hangers were and said, "you might find them in there somewhere."

I looked at both of them, threw my hands up, said, "really people," and walked out.

I gave up and drove the few miles to our local home improvement center, Jerry's, I was lead to fencing supplies to a big box labeled "fence hangers, $89." I was in and out in minutes.

Unless absolutely necessary, I'll just head to Jerry's, our great local option.

Today March 15th we were in the Peoria Arizona store shopping products for our home remodel. The department staff was rude, it was like we offended them asking for CUSTOMER service. The store was well staffed but none of them would assist customers, the rudest employee was a big Fat old guy with a fat red face who worked in the door department. All he would do is argue with us and say "Well look it up online" So we did and bought everything online from E-Bay. I'm done with Depot

I have shopped extensively at both Lowe's and Home Depot for many years. Home Depot does not screen their employees very well. I had people renovating my house go to both places to buy building materials several times when I was out of town on business. I gave both places my credit card information over the phone. At Home Depot, they stole my credit card information and made unauthorized purchases. It never happened at Lowe's. I met several people in my personal life who worked at Home Depot and that just confirmed for me that Home Depot does not screen their employees well at all. I have to buy appliances soon, and I'll go to Lowe's because I don't trust the employees at Home Depot with my personal information such as my address.

Home Depot CEO and the sales and install managers agree both verbal and written (sales contract/building permit) documentation exists specifying that those two large half-round windows will be wrapped in white vinyl, but Home Depot refuses to do the work because their salesman "mis-spoke," and the Home Depot won't honor the contract. If I contract the work with another service provider, Home Depot won't honor the warranties for those two windows because the work was not performed by a trained Home Depot crew. The requirement to wrap these specific windows was a focal point of the sales pitch as both windows were replaced in the past due to moisture problems and wrapping was touted as the ultimate solution. I've been negotiating for nearly six months and have developed management approved action plans, but no progress has been made at the local or exec levels. The only response I've received from the executive level is the return of the certified mail receipt signed for by the CEO's office. The install manager claims to speak for the CEO.

A legal remedy would not be realistic as North Carolina law requires the customer to pay legal fees even if the company is at fault. For this simple case, the legal fees would start at $2,000.

So i went into the store and spent and hour picking out appliances with the sales rep and i told her from the beginning i needed them asap. After picking them all out none were available to be delivered. She swapped them out for more expensive appliances that could be delivered on four days later. I waited on the day of delivery all day and no one arrived. When i called homedepot i was hung up on multiple time, transferred, disconnected, promised call backs with no call back. Eventually they told me the appliances would be delivered but a week later. They blamed the supplier or vender (what happened to instock!?!) I told them no i can't wait so cancel it. They said the can't and just wait for the appliances to come and then don't accept them. I said i can't do that because i need the money back to go buy appliances elsewhere. I spoke to sales associate, store manager, homedepot national customer service. They basically told me they look into it but couldn't do anything. This is absolutely the worst customer service on the plannet. Multiple chances to fix things and they did nothing. What a gigantic waste of my time and energy.

I bought 7 gc from varies places on 12/23 as Christmas gifts, including 1 to HD. I've received replacement cards from 6 of them, absolutely no problems, some I even received same day. I just got an e-mail from Customer Service Rep Iris C stating I'm crap out of luck, there is absolutely nothing they will do for me. I even had the FULL GC #, given to me by Kroger, where I purchased these cards. I'm utterly speechless! DONE EVER BUYING ANYTHING FROM HOME DEPOT! There's a Lowes right down the road, I'm sure they'll appreciate my business! Also, I would give negative stars if I could but had to give 1 to post my review.

Due to a lack of in-store choices on a replacement sink for our powder room, we had to order one online. The one my husband chose with a very nice design to it was not inexpensive and there was NO indication that this sink would not fit into a "normal home powder room". Even in reading the specs, there was nothing that led us to believe that this sink sat so close to the wall that the current plumbing would not fit into it correctly. The main pipe coming into it would have to be cut down to fit properly and the drain stopper both rubbed on the inside and dug into the wall behind it. After paying for the plumber to start installing this, we decided there were too many issues with it and had to have him come back to un-install this one and install the replacement we found. I contacted Home Depot to let them know of the issues and suggesting that the proper thing for them to do would be to send out an installer, for this 2nd one, at no cost to us. They refused. Then I suggested they pay the very low cost of our plumber for the re-install, and they still refused. The person that I was in contact with seemed to NOT care in the least about their customer relations or trying to make the situation right, even though this was caused by their website not having a full, proper description of the item. On other sites, they clearly state the sinks are "small', or "tiny" or "full size", etc. Home Depot had no such words in the description and since the cost of this was more than many others, we had no reason to believe it may not fit in our small powder room. The least Home Depot should have done to make this right was somehow cover the re-install. We had to pay twice for their inaccurate website information.

We bought a Hampton Bay outdoor table with 8 chairs on line. Assembled the table and chairs and when unpacking the four ceramic tiles that in lay within the table found out one was broke. Called HD, they connected to Hampton Bay specialist, we sent all required photos and proof that the tiles were still mostly packaged as proof of break during delivery. We were told the one tile could take 16 weeks to be delivered. After stating this was not acceptable they said they will just send another company to pick up the table and chairs and refund our money- we agreed.

The company assigned to pick up the table called set up the 4-5 hour window for pick up- NEVER SHOWED UP.

Called HD, after 4 holds and transfers to other departments I was connected to another customer who was calling them with the identical problem.

Home Depot has the worst customer service I have ever experienced. They have to be taking a finance hit by thinking we just pick up the entire unit as opposed to just making one tile delivery within an acceptable time period. Whoever is running or making the worst business decisions in that company has got to costing them a lot of money that I am sure is passed back to the everyday customers. They simply do not care. We will never order from this place again. I recommend that buyer beware before making a purchase there.