Home DepotReviews 1,483

I found homedepot that is located on 104st, 65ave in Edmonton is the best for excellent customer service. I received very good service from Wade, Charles Burns, Tiegan,, Holly, Morley, Duncan, Russel, Sussane, Ronald, Shoaib, Michel, Jean... very knowledgeable, dedicated to the company, hardworking, always eager to help, cheerful and contributing a lot to the success of this company, Kieran, Manager is a great team player and I have been hearing a lot of positive feedback of the employees who work at this location, they respect each other and helpeach other because of their diversified talents and beliefs in working together as a strong team. Keep up with your sense of integrity and excellent work ethic.

I ordered online september 7 asked me to pick a date i did picked the 12 which was thursday and i got no call no nothing on my order waited 4 hours i had to go to hosipital because my chest was hurting all day i went at 7pm i waited for those fxxkers all damn day and they excuse was they truck broke down only because they raised the price so i dont want to reorder plus only place that takes paypal 1700$ worst company ever they never called nothing so i knew nothing about my washer and dryer.

We purchased an LG Washing Machine at the Home Depot on Sixes Road in Holly Springs, It was delivered on a Wednesday afternoon. After doing two loads of laundry, on Friday, a code appeared on the washer; IE. The machine couldn't finish the cycle. I looked up the code in the handbook, and apparently, one of the water faucets (located in the back of the machine) was not fully open. We called LG and got nowhere. They put me on eternal hold, and after 20 minutes, I realized no one was ever going to pick up. Needless to say, I was quite upset. Just bought a new washer, and it didn't work? I called Home Depot, and spoke with Ann Marie, our salesperson. She was very professional and transferred me to the Manager, Bill Horner. I told him what happened with LG, and explained that the connections were in the back, and we couldn't possibly move the machine to access them. He told me he would call me back in about 20 minutes. And guess what? He did call me back. He told me that he couldn't find an available installer to check out the problem. However, he would come out the next day (Saturday) to help us. OK, so I was a bit skeptical, and didn't think he would come by. But guess what? He did. He actually moved the washer by himself. Turns out, the faucets weren't complete opened. So, not enough water was coming through. He also waited through the entire cycle to make sure the machine was working. I would give 100 stars if I could!

I ordered two six packs of bug bombs from the site. The sku on the site matched a three -ack so the associate selected two three packs, that I understand. It then took 30 minutes to correct the issue as the sku error need to be reported, a store credit issued and then I had to pick the extra three packs myself. I DON'T expect to ever use the online ordering again as I find error after error with it and since I have to go to the location I might as well pick the item myself which I'll get right.

Tom Yusak is the store manager of Homewood, IL Home Depot and was extremely customer friendly, professional and accomodating when I arrived on 7/27/19 to inform that my bricks for my patio project was 155 bricks short. He was attentive to my needs and did not argue in regards to charging me an additional delivery fee for the remaining bricks to e delivered. He walked me through aisle of bricks and calculated to the "nine"! And promised me a delivery on the same day of original date. WOW! What a welcome change in customer service! KUDOS Tom on a job well done. I was prepared to come with guns blazing but there was no need. Keep up the good work.! 2nd delivery on that date arrived with 2 Home Depot young men who was also professional and accomodating in that delivered items to the site of my project without incident, on time and greeted me with a smile. They were (DeShawn and Jose'). I am so happy with my recent experience and would recommend to any and everyone to this Homewood store!

I order an appliance package from them and schedule the delivery to be done two weeks later. They set a delivery time between 2 and 6. Well I call them at 5:30 and said that my delivery was still not here. They said it was on the truck and on the way. I check tracking again 5 minutes to 6 and the delivery date was changed to two day later when I was at work. I sold all of my old appliances and had no appliances thinking my new ones where going to be delivered. I call the manger of the store and he said there is nothing I can do that the delivery company will be contacting you. And I ask him why was the delivery date changed and he said I don't know why. He was rude and just didn't care. They don't even have there on delivery people like Lowe's does. So I highly recommend you not to use them. If they show a cheaper price just take it to Lowe's and they will beat it and delivery your stuff the next day. I will never shop at Home Depot again..

First off, let me just say I came in to return a water hose, and some insecticide. I waited in an invisible line in front of an old, short haired woman named, "Debbie." She pretended like she couldn't see me standing there for those few minutes. I didn't say anything, I just waited to see how long it would take her to look up from her computer. After more time dragged on, she finally looks up and asks me, "Can I help you?" She came off as a complete b*tch. I told her that I had a few returns. She proceeds to tell me, "Okay, well they'll be able to get you on that side." While pointing to the other side of the desk... Are you kidding me?! She wasn't helping anyone! I internally roll my eyes, and start making my way to the other side of the desk. Where there was a girl already helping someone else with a larger return, and a man who's eyes were also fixated on the computer in front of him. His name was "Ryan." So I stood in front of him hoping he'd be able to help me. He did the EXACT same thing. He hid behind his computer monitor and pretended like he didn't notice me. Still. I said nothing as Ryan continued staring at the screen intently. After even MORE time, he looks up and asks me if I have a return. Well... obviously. (Of course I didn't say that.) I confirmed that I did. He then looks over his shoulder looking for whoever and points to the already busy employee and tells me, "She'll be right with you." The phone then rings, and he chooses to occupy himself with a phone call. I think I was red in the face at this point lol. But I get in line behind the other gentleman who was being helped, and wait even longer to be attended for my simple return. Seems like only 1 person out of the 3 there was actually working. Great going Home Depot, I hope this was vivid enough to express my perspective. I'm just keepin' it a hunnid :)

I have exemplary credit and without notice, Home Depot cancelled my card due to inactivity. They say they sent a letter to warn me, but I didn't receive it, it went to an old address. They received the undelivered letter back. And although they had two other means in which to contact me, they choose not to bother. Too bad for Home Depot, I just built a new house and am about to purchase large appliances to fill it.
Do they not realize that there are many other places to buy the wares they have to offer at the same prices! Oh well Home Depot, my appliances will be purchased elsewhere, along with anything else that I might have purchased at your stores! Keep it up and perhaps you will be the next in a long line of stores to close down due to your own poor policies.

So frustrating. This is my second order in the last month that was being shipped to a store for me to pick up. In both orders, the arrival at store dates changed multiple times. I didn't have a Father's Day gift in time because the promised date was missed, and it changed 4 times from the date it was ordered to the date it was delivered. My current order is now on the 3rd change of promise date. Their tracking information means nothing. What's really funny is it ships from a warehouse 60 miles away and can be here in a matter of hours. I think I'm done with working the way. If they don't have it at the store, i'll find it somewhere else. Ordering from HomeDepot.com is the worst.