Home DepotReviews 1,483

I purchased a new electric steam dryer to replace the gas version I had. I had a pedestal and a washer already installed. The Home Depot delivery person refused to install the dryer, although I had paid for installation (they make you purchase installation parts from them). He said because I already had a washer and the pedestal wasn't new (2 years old), he wouldn't install it. There was no mention of this on the Home Depot website. I called Home Depot to complain and was told that I would have to pay someone else to install it. Horrible customer service and complete dishonesty on their part. I could have purchased the same dryer from another company.

Delivery process was very unorganized and delivery reps were rude and unprofessional. The home depot and the delivery company should be more organized. Home depot and the delivery company should be on the same page. The day after my in-store purchase a representative called requesting that an adult be home between 1pm and 5pm for delivery and that they would call before they come. There was no phone call and delivery came early. According to Home Depot the delivery company should install and make sure the machine works properly, they did not do that. The delivery man said that Home Depot would call us to organize appointment for installation. No one called. We called the Home depot where purchase was made every day for 2 weeks; each time we were put on hold and call was disconnected every time. Finally, we called an 800 number where a representative (Jennifer) was able to help. She had the delivery company call us. We set up an appoint for delivery, they said we would get a call before delivery, but again no phone call prior to delivery. During purchase we signed a contract and paid for the delivery company to discard the wrapping and the old machine, but the delivery man said the company will send someone else for that. When that person came he was very rude and unprofessional. He took the machine, but not the wrapping. When I asked about the wrapping he said, he'll do me the favor of taking it, but he isn't supposed to take it. I will not refer the Home Depot to anyone and will definitely not make any other purchase of this caliber at the Home Depot

Home Depot has been very nice with us. They even loaned us a refrigerator. Our LG order has been rescheduled three times because LG does not have the refrigerator in stock. If it comes when it is supposed to we will have waited 2 months. I have been on the phone with LG two days. They were giving me a different story each time. Make sure your appliances are in stock. Ask for a written statement. Our refrigerator and microwave both stopped working. That is why we ordered new appliances.

We ordered a washer and dryer for my aunt who can no longer leave the house without assistance from Home Depot in Secane a few weeks prior to Thanksgiving. The delivery date was set for 12/18/19; the appliance was scheduled to be delivered between 9-1. The delivery company was no call/no show. We called the store around 1:30 to check the status of the delivery only to learn the company "forgot" to put her items on the truck. We were given a 10 day reschedule date despite it being their fault that the items weren't delivered. The Store Manager, "Johnny" to date had not return my phone calls. I called the corporate office; reportedly "Johnny" didn't return their outreach either. Today the items were supposed to be delivered between 7-11. Again no call/no show with the items. Again I called the store and the Manager was unavailable. Again I called the corporate office and was told the delivery truck was running behind; and that someone would call me soon; and to expect the delivery in a half hour or around noon. At 2p.m. I called back to check the status of the delivery and was told after waiting since 7 a.m. that they tried to deliver the items but no one was home. This is not true of course. They have rescheduled now for 1/3/20. I have not ever received a response from the Store Manager to date. The delivery company is West Side and they are totally unprofessional.
Everyone to whom I've spoken at Home Depot has been cavalier about the lack of professionalism displayed by the store manager and the delivery company. The moral of the story, go to LOWES or any place else, and don't use West Side delivery. Extremely disappointed but wise enough to know that I will not be purchasing items from Home Depot again.

I have had my washer / dryer delivery cancelled and rescheduled three times in three weeks due to a broken truck. Or so they claim. The one time they do show up is on the wrong day. Each time they cancelled they didn't bother calling while I waited all day. To make matters worse, HD subcontracts their delivery and appliance home services. You have to call several numbers to reach anyone with actual knowledge of the delivery issues. I am still waiting for my appliance 4 weeks after my original delivery. The delivery device is Forward Air out of Landover, MD.

The level of incompetence in this store (Franklin TN - 224 S Royal Oaks Blvd) is simply stunning. I go there about once a year, and then only if I can't find what I need somewhere else. Each time I have been reminded why I avoid this store.

Today I needed a small plumbing part. The aisle was of course closed. There was an employee standing on a forklift... doing absolutely NOTHING. I waited and waited. He was just staring off into space... unaware of his surroundings. I finally gave up, and now vow to never return to this store. This isn't the first time this has happened, but it's the last time for me.

As I left, the two teenage boys in their orange aprons were still pushing & shoving each other around the self-checkout aisle. Obviously they had nothing else to do. There couldn't have been more than a half dozen customers in the entire store the SATURDAY BEFORE CHRISTMAS. I'll be stunned if this store lasts more than a few more months.

I brought back two bathroom faucets at Home depot. I showed them a receipt and they told me they would issue a store credit. My store credit is for $351.00. I went on line to purchase lighting and they said i couldn't use the store credit for on line order. The store doesn't have the lighting i want. So i called corporate customer service they told me its for in store use only. I told them they stole my money and telling me how to spend it. They responded by saying we are sorry.

Bought a table for my father and was waiting for it several weeks. My father in the wheelchair and cant walk so I bought a countertop table for him to be comfortable to sit there. The day of delivery a driver called me long past time of the time frame of delivery and said he would not bring the table up, can leave it outside of the building (21 story) building where elevators go back and worse. So he wanted my disabled father would bring it, but how. And he was happy and said ok ill take it back I texted Home Depot support, they said they were sorry and promised to look into it. But meanwhile my father has no table.
I think Lowes amazon warfare but never Home Depot the worst service ever.
2 stars for that they said they are sorry.

The fridge was never installed. Teams came twice. First time because we did not have a shut off valve installed and a copper wire. This was not mention in the prep notes. We had the plumber in, putting a valve and installed the rubber tubing provided with the fridge. Second team came in to actually install the fridge. Do not want to do it because the valve is mot behind the fridge but in the cabinet, which the plumber said did not make any difference in the world.
The installers left our house without a word, leaving all doors open and not even caring about giving us a hint of why they were leaving. We emptied our fridge twice and had to put everything in back again. We offered to connect the fridge ourselves to the water line but they did not care. They wanted to be out on a Saturday afternoon and had nothing to do with our business anymore. We paid for the old fridge to be moved and they refused to do it even if we showed them the invoice mentioning it.
We had a lot of work done by Home Depot contractors before (gas stove, garage doors, dishwasher...) and bought all our patio doors (4) in Home Depot. We always had a very good service. This time for the fridge, its a real failure and We are very upset with the service provided. We will install the fridge ourselves and are thinking about never buying in Home Depot again.

We purchased a dryer at Tigard, OR Home Depot including delivery and installation. It came today, 11/14/2019. First of all, they didn't call a half an hour before coming as promised. Then they installed the dryer with 11 inch from its back to the wall. They said it is because the aluminum vent that came with the dryer is too long. I asked to cut it to size and move closer to the wall. They said they don't have metal cutting (?) tools. They suggested to purchase a flexible vent and do it myself or call somebody else. I let the "installers" go, cut the vent with a bread knife and wire clippers, and reinstalled myself. Everything took may be 10 minutes. They guys were useless.

I want to thank Ms. Lamyra Simmons and Tim Herber, both with the HD at ******* West Broad Street, Glen Allen, VA ******* store, who worked hard for me last week during my purchase of 3 new appliances for my home. Ms. Simmons even stayed beyond her "going home" time to assist me, since at the time of my arrival at the store, there wasn't a replacement for her. From there, Mr. Herber came from flooring to assist Ms. Simmons, and he continued to provide the excellent customer service Ms. Simmons had shown me. Thanks to both, good customer service is invaluable!

I ordered a french door and they just plopped it in my driveway during hail season. I had to rally up people to help me move it inside the garage and found that it was the wrong door! Had to spend hours trying to get them to pick it up and deliver the right door- emphasizing that they not plop it down in my driveway! After another month I got the door which they plopped down in my driveway again! A couple months later the glass cracked so I had them order a new glass insert. Went to pick it up, unpackaged it, disassembled my door to place it in and it was the wrong size! Had to reassemble my door, repackage their glass, and drive back to the store. They were defensive and rude even though I stayed calm and professional.
The delivery of that glass was delayed for unknown reasons so I asked them to deliver the new glass to the store because I was going to be out of the Country. They delivered the glass to my home, placed it up against the garage and left! This is just a summary of the nightmare I went through. I spent countless hours either on the phone or at their store dealing with this door for 7 months!

I purchased a new kitchen through Home Depot. I spent close to $48,000.00 and as soon as they took the payment everything went down hill fast. The orders were messed up and didn't get delivered when they were supposed to. The quality of work is absolutely worthless. My $48,000.00 kitchen is falling apart. Store management can only do so much. I call corporate and am told that I have to deal with the store manager. My kitchen project was completed second week of July ( with tons of frustrating issues thanks to Home Depot) it is now October and my kitchen is falling apart. Please if you think of remodeling your home do yourself a favor and do not use Home Depot.

Home Depo is the worst company that could every exist. Everything about Home Depo screams idiocy. You can tell that the company is bad because they made a typo in Depo (they spelled it Depot how dumb) and they kept it in! Shouldn't a company read over it's name a few times? Everyone who works there is too tall and the entire facility smells like paint and drywall. Also one time I got stung by a bee there so that alone brings the review from a 5 to a 1. Very bad company. Take this place down please.

Purchased an appliance + delivery + installation + 5 year cover, the full package basically. The box was damaged on the track and was not delivered, I was provided a number to call to which kept disconnecting, at some point I got tired and someone from home depot called me to tell me to call them again because the CAN'T CALL! Only receive calls. Basically they currently hold my purchased money with no plans to deliver anything.

Huge problem with their customer service and the fact they can take my money and keep it for weeks and I have nothing. Had an appliance delivery and they couldn't install because I guess my outlet is not compatible which I had no idea. So refused the delivery they didnt even unpack the machine. They cancelled it right in front of me in my kitchen over the phone. Apparantly they didnt thought because today I called to see where my money was and they cancelled it on the phone with me and said I now I have to wait another 7-10 days for my money. How can a company do that? So I'm out 500 bucks for over 2 weeks with nothing to show. Most people cant afford that. I also had to call 6 times to actually get through to someone who could help me. They hung up one of the times as well. Horrible customer service!