Paul S.

Terrible customer service. My shipment is missing. They say to use their "online chat". Online chat doesn't work. Left them a message, and they say it may be up to 72 hours to get a response. A box full of meat will be a box full of mush by the time they START the process. In the meantime I'm out a LOT of money.

A delivery was made by Amazon on June 19. The driver ran into a retaining wall on my property, damaged it, and left. I live in a rural area and there was no one else on my property that day.

I filed a claim with Amazon. It was fowarded to "ARC". They say that unless I was there to photograph the delivery as it occurred, they "must" deny my claim due to their policies. I was basically called a liar. Why would I do that?

The end result is that Amazon drivers can enter your property, damage it, and the customer is left to pay for repairs on their own... unless the customer stands watch over them. Delivery while you are away puts the customer at risk.

The level of incompetence in this store (Franklin TN - 224 S Royal Oaks Blvd) is simply stunning. I go there about once a year, and then only if I can't find what I need somewhere else. Each time I have been reminded why I avoid this store.

Today I needed a small plumbing part. The aisle was of course closed. There was an employee standing on a forklift... doing absolutely NOTHING. I waited and waited. He was just staring off into space... unaware of his surroundings. I finally gave up, and now vow to never return to this store. This isn't the first time this has happened, but it's the last time for me.

As I left, the two teenage boys in their orange aprons were still pushing & shoving each other around the self-checkout aisle. Obviously they had nothing else to do. There couldn't have been more than a half dozen customers in the entire store the SATURDAY BEFORE CHRISTMAS. I'll be stunned if this store lasts more than a few more months.

Worst excuse for customer service I have ever seen. Ordered a new phone. They said it would be delivered BY HAND 10am-noon the next day. I had multiple emails and texts assuring me of the delivery time.
Sounded too good to be true and it was. At 1pm I contacted them and was first told that I had ordered it for store delivery. NOPE. Then I was promised that it would arrive in "1-2 hours". That didn't happen either. During my 2nd attempt to locate my new phone I was told "4-6pm" for delivery. WHAT? "Oh we never told you it would be earlier than that". Um I have it in writing. "Oh, well it will be 4-6pm. WTH? They selected the original delivery time, not me. When I asked for an explanation I was told "we're just the billing department". Don't care what department they work in. FIX IT.

It finally showed up at 4:30. Was again told that was the scheduled time. Showed them the email and text. "Oh, I don't know why you got that". SMH Found out AT&T contracts their delivery and set-up. They just didn't feel like following the set schedule. Took about 45 mins for the phone to transfer data... and here's the real kicker. They deactivated my old phone, but FORGOT TO ACTIVATE THE NEW ONE. That took another 3 hours online with AT&T.

Still no explanation about why I was LIED to. I kept the transcripts of all the chat sessions so I have a record of their LIES.

Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered... extremely unprofessional.

A few months ago I found the business card of the manager of that location in my mailbox. That violated federal law.

The gate does not reduce the width of my driveway and in no way prevents the delivery trucks from reaching my house since they have the keypad code to open it. It opens automatically for exit. They know all of this. They also know that we are both handicapped, which is the reason for the delivery instructions to our front door.

Been having problems with FedEx delivery people who will not follow simple delivery instructions. My FedEx Delivery Manager provides instructions to deliver to my front door because I am handicapped. The local delivery office is aware of this, but their drivers could care less. After a BBB complaint in January, I was assured by customer service that it had been taken care of and would no longer be a problem. Package today says delivered in tracking, but it's not here. Online chat customer rep said I should go out and hunt for it. Um no, that's not acceptable. They kept asking for the same info over and over, and then just disconnected with no warning. VERY unprofessional. In January I tried calling them. That was even worse... extremely rude. Now I warn every vendor I work with to avoid FedEx at all costs. Just isn't worth the hassle. I kept a transcript of the chat exchange which I will add to my current BBB complaint. Likely to start a DOJ complaint as well for refusing an ADA accommodation. Delivering to my front door isn't complex or dangerous... as a matter of fact, it's much more secure to leave packages there than anywhere else on my 10 acres.

Visited the outlet store in Sevierville, TN on 5/27/2018. Went there because EB sent me an email with a $10 gift certificate. Can be used in store or online. No restrictions. Found something I wanted in the store, and took it to the register. Apparently that interrupted a clerk who was nearby folding shirts. Handed her the item I wanted to buy and showed her the gift certificate on my phone. "You'll have to buy something else in order to use that.", I was told. WHAT? It doesn't say that anywhere! "It's in the fine print, and you need to learn to read." was her response as she turned her back on me and walked away. WTH?

Sent in a complaint to corporate. Got an email from the store manager asking for a reply. I did. Nothing since. Looks like my assessment was accurate. Worst customer service I have ever encountered. Now I know why there were so few people in that store in an otherwise crowded outlet mall on a holiday weekend.

I tried using the certificate online. Website had no problems, and no requirement to buy something else, but it will cost me MORE because I'd have to pay shipping for the same thing I had in my hand a few days earlier. No thanks.

6/23/18 Follow-up. Just got a whopping $20 gift card, and I have NO plans to use it. That tells me they're not really concerned. AVOID this store.

Subscribed to this service for a few months... 3 meals for two, every week. Most deliveries had one or more ingredients missing. Several times food was damaged or spoiled. It was well packed and still cold, so it was bad when it was put in the package. There's just no excuse for that. Got tired of having to go to my own pantry to make up for missing items. Also portions were always small considering the price. It's just not worth the cost or hassle, so I cancelled. They didn't seem all that bothered by losing another customer.