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Kelly J.

  • 2 Reviews
  • 19 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Hobbies & Interests, Shopping

Member since July 2018

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2 Reviews by Kelly

I purchased a new electric steam dryer to replace the gas version I had. I had a pedestal and a washer already installed. The Home Depot delivery person refused to install the dryer, although I had paid for installation (they make you purchase installation parts from them). He said because I already had a washer and the pedestal wasn't new (2 years old), he wouldn't install it. There was no mention of this on the Home Depot website. I called Home Depot to complain and was told that I would have to pay someone else to install it. Horrible customer service and complete dishonesty on their part. I could have purchased the same dryer from another company.
I should have read these reviews before I used the site. Hopefully, someone else will learn from my horrid experience. I was able to purchase a laptop that was on a 1-day sale from Best Buy, and I had two additional coupons that I could use. I decided to be extra cheap and save a bit more by buying gift cards from Raise. Big mistake. Huge! Four of the cards failed the Best Buy validation. I called Raise only to find out that the issue would take 7-10 BUSINESS days on their end to sort out. I couldn't wait that long. Meanwhile, Best Buy had flagged my order and wouldn't process it by just removing the fraudulent gift cards. I had to cancel the order and start over. However, one of the coupon codes that I had previously used now came up as "invalid, previously used". It was a $150 code! What a nightmare! If you sell gift cards, it seems like a simple thing to make certain that they are valid. If they aren't valid, refund your customers. I'll likely have to pursue a refund through my credit card company. Do yourself a favor and stay far away from Raise. It's not worth the aggravation.
Jill B. – Raise Rep
We apologize for the inconvenience, Kelly. We needed time to contact the brand and determine why the cards weren't working. Now that we have concluded our investigation, we are able to provide you with a full refund for the 4 cards that you contacted us about. Please check your email, as you will find further information there.

Kelly Has Earned 19 Votes

Kelly J.'s review of Raise earned 19 Very Helpful votes

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