I only go to Home Depot and the other big box home improvement center for small items, but after a half dozen times of ineptitude and common items being out of stock, or nowhere to be found, never again.
I went in to pick up some fence brackets. You know those things you use to hang a wood fence rail. Two employees looked at me like I was from outer space.
The first asked me if it was a chain link fence. I said no and she walked me over to the chain link fence supplies.
I shook my head and walked away and found another employee and got the same response. They both said, "I think we have those in three places." The second person showed my where all the various joist hangers were and said, "you might find them in there somewhere."
I looked at both of them, threw my hands up, said, "really people," and walked out.
I gave up and drove the few miles to our local home improvement center, Jerry's, I was lead to fencing supplies to a big box labeled "fence hangers, $89." I was in and out in minutes.
Unless absolutely necessary, I'll just head to Jerry's, our great local option.