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Fanatics is parent company that operates most MAJOR U.S. sports organizations "official" online retailers. They own and operate sites like MLBshop, NFLshop, NBA, NFL... you get the idea. They also operate FansEdge.com Those websites DO NOT attempt to deceive anyone, as they are very clear being a part of the "fanatics" family. Unfortunately being a part of the family DOES NOT carry over into the world of pricing. Please understand pricing and promotions are KEY to the Fanatics experience since the "standard" price is usually 10%+ ABOVE MSRP and usually 25%+ higher than competitors.
FANATICS.COM WILL NOT MATCH THEIR OWN PRICE from those "family sites." This is important because Fanatics pricing can vary dramatically... up to 30% I've found. Logically if you buy someone a gift-card you'd want to buy a gift-card that could be used in most versatile way... or if it couldn't you'd expect pricing to be consistent at least. Fanatics giftcards cannot be used at all Fanatics sites, rather ONLY at the single Fanatics.com store... despite using the same billing process, same warehouses, same customer service... you get the idea. The site differences are superficial at best... with the exception of pricing. This is the first time I've experienced a parent company retailer GC intentionally limiting the customer options despite very actively promoting parent company affiliation. If you sell a Fanatics GC but it cannot be used on all Fanatics branded sites make that expressly clear on all sites (most of the branded sites ITS VERY MUCH opaque - on purpose no doubt) and clearly disseminate it EVERY step of the way during GC purchase T&C. ANOTHER SOLUTION: Unify your pricing system. Final Alternative - DON'T market non-FANATICS.com websites as "Presented by FANATICS" or "Brought to you by FANATICS" or "a "FANATICS experience" because they are clearly NOT. A Fanatics experience would allow me to experience using a Fanatics GC.
NEVER give anyone you care about a Fanatics GC (enemies, maybe). If you get one... regift (to an enemy) or use it as soon as possible.
Gave it one more shot...
Lured in by double % for a big-ticket item. Did textbook click-through I use used for 15+ yrs (never been rejected, other than TCB before)... site show click... everything is tracked.
TCB says another affiliate got credit, but won't say who... I know who... TCB.
I'm done. If the CB is less than a $1 it's worth the risk, if not AVOID.
This just REEKS! Small $... no prob. Anything substantial... your CRAZY to not go elsewhere... % may be lower elsewhere but a low % is better than NO%.
Hi Will,
I'm very sorry to hear that you've had cashback rejected a couple of times When we advise you of a reason for a declined claim, we are merely relaying the reason which the retailer has passed to us. You're not correct in saying that TopCashback has kept your cashback and offered an excuse, this simply is not the case. When a retailer declines a claim stating that they have awarded the cashback commission to a different marketing source (which could include a rival cashback site, comparison site, coupon code or even a Google search) we are not provided with the full details of the organization they did award it to as this is confidential information between the retailer and that website. So as much as we'd like to be able to elaborate further, we're not always able to and we can only pass on the information to you that we receive ourselves. Also, the cashback amounts themselves would have no bearing on eligibility. We pass on 100% of the cashback we receive for your purchase back to you, but in cases where retailers refuse cashback for whatever reason they deem fit, this means that we have no cashback to pass on to you. After we have disputed a retailer by way of a claim, and this is again returned to us rejected, this is the retailer's final decision. So as much as we'd want to keep on 'batting for you' as you've mentioned, a final decision is a final decision, so we can't keep on disputing where a final decision has been made.
You may want to take a look at your web browser settings, as you've mentioned you cleared cookies and didn't use a coupon, it could be that you have an ad-blocker running on your browser, and these too can effect the tracking of cookies, so this is worth looking at prior to making further transactions, or using an incognito/private browser can also help if you're unsure of your current settings.
I'm sorry again that you've not had the best experience on this occasion, and it's disappointing you feel this way, especially as you've mentioned yourself that you have a whole year of transactions tracking without an issue.
Best wishes,
Patrick
Ive used click through referral purchase websites for over 10 years. About a year ago I was lured into the TCB site by all the claims if higher % payouts on purchases when compared to other sites I've used. Often these payout rates were 2 to 3 times higher, or claimed fewer restrictions than competition.
For a year I made small purchases and found the rate to be accurate. Earning a total of $100 CB. Based on that I made a very large purchase clicking through the site. The rate was higher than competition (as typical) and I completed every step to verify my claim through TCB was valid. Cookies cleared. Browser filters turned off. Item placed in cart after clicking through. Never clicked through any other site. I even immediately noted transaction following purchase. The only thing I did do was video screen grab entire process. The CB was for $42+ so I very careful. After purchase the site even registered the click 3 min prior to my purchase so it appeared the system was working. As per T&C the pending process can take some time. After 1 month I opened a CS claim to investigate the issue about a month later I was told vender reported transaction was made going through another CB site. This was impossible. After several emails back an forth it was determined that either TCB was lying about the status of my claim OR vendor was (Expedia.com). Either way TCB had no interest in getting additional details or providing them - and I wasn't getting my money.
Long story shirt. Don't trust those great CB rates - my experience proves they WON'T go to bat for you when their is a descrepency and you have proof. If they offer 6% back and a competitor offers 4% consider the fact the real rate might be 0% when your claim is denied. I'd highly recommend their competition: ebates.com, MrRebates.com, DollarDig.com. In my experience the CB rates are lower but CS and claim accuracy is much higher. When I've had issues they were quick to investigate and explain situation completely.
I gave TCB every possible avenue to rectify this in any possible way - still they have no interest which is a shame. You might say I've had a yr of good transactions and only one bad one, but that one was for almost half $ value of the others. If a site can't be trusted for the large purchases then it's only a matter of time they won't be able to be trusted for the small purchases - ones you won't spend much effort getting resolved.
Before you use their service consider my experiences... You've been warned!
Last 3 or 4 orders placed online for instore pickup of various items at various stores have been cancelled due to inaccurate inventory. I finally called Corporate CS and was told "yeah, we know we have big issues with accurate store inventory being reflected online - it's often way off." REALLY? Based on that, I would advise folks to sell any stock in HD. If you have no accurate way to maintain reliable inventory how can you possibly maintain accurate revenue reporting, much less fulfill customer orders... or even strive for customer satisfaction. My latest pick-up order was for a quantity of 1 of an item that had 6 in stock, of which 5 were saleable. After 2 hours I received the standard "whoopsey, no one can find them" phone call. So few hundred dollars in product disappeared. Placed another order for same item at another store that had 2 saleable in stock. Thirty minutes pass before that call with same story. Perhaps the internal theft, or employee incompetence is extremely bad in my area. Perhaps my area is the anomaly and other stores are competent, but based on national customer service rep's response it seems my situation is not unique. The last time I've had so much trouble with a B&M company's online site it was Sears... and everyone knows how their transition to digital sales went.
My suggestion is if you MUST order from HD online with in-store pick-up dont spend too much time because the effort you make to create the may be wasted when nothing is in stock.
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Hello Will, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian