Maxwell A.

If you can't put the customer first, then you shouldn't be in business!
This broke my heart- I had been a customer for a long time with successful orders. I realized two of my files are on hold :( Requested a refund, which was mostly declined.
Jay, the supervisor, told me nothing was done on the file yet; they are holding my money! Like really. Who doesn't work and get paid? Does the company have employee's not working but getting paid?
This is a business strategy to hold funds and promise credit. "Keeping people as a customer by force." People who offer great service are not afraid to refund because they have a pool.
Customers should have the right to ask for a refund if they don't want an undone service, or the company should refund transactions they can't do and not just relax on the money.
How about an email "warning" I'll not get a refund before the time elapses?
This is not putting the customer first rather than staying low and waiting for the customer's late response to the refund.

They have you sign electronically to agree to give them the power to hold funds which they didn't work for..."Blood Money"

I recieved the worst customer service resolution today from home depot. Unimaginable he told me off literally to x and leave a review rather than looking for ways to resolve the problem.