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Glenn B.

Contributor Level

Total Points
82

1 Review by Glenn

  • Home Depot

12/12/18

I purchased a washer dryer set from Home Depot. The delivery was scheduled for November 28th. On the 27th I was told the delivery would be between 8 and 11 on the 28th. At noon the product hadn't arrived. I was assured it was on the way. Called back at 2 and kept on the phone for an hour only to be told the truck broke down and the product would be delivered the next day between 8:30 and 11:30. Again it didn't arrive and I was told it would be delivered between 4 and 6. At 6 Home Depot called to reschedule the delivery to DEC 6TH. I went to the store where I bought the product and the associate called to find out was happening. She found that there was no delivery schedule for me on the 6th so it had to be rescheduled for a delivery for December 7th and that I would be compensated for all we had been put through. The product did arrive on the 7th, 8 days and 4 missed delivery windows from the original scheduled delivery. Then to add insult to injury, the compensation for this delivery disaster was $75.05. I will never shop at Home Depot.

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