Home DepotReviews 1,483

Design process great with Marilyn at S. Brunswick Home Depot, thats where it ends. After partial install and contractor claiming he doesn't know how to finish installing legs for countertop and not responsible for fixing refrigerator mis-alignment, many complaint calls later another installer did fix the leg issues, but nothing else. Now 2 month later, still not completed and they dropped the ball yet again! Terrible communication between staff and contractors, no help from manger either> I will never use them for installation again!

Today, I had one of the best customer experiences ever.
Shelly Hurley at the 2650 W. Thunderbird Rd., Phoenix, AZ ******* store helped me fix an order that a past contractor of mine had completely screwed up.
And yes her expertise was invaluable.
But more importantly she was kind, compassionate, and customer-centric.
She made me feel valued as an individual customer.

She was so good that I decided I will now purchase my granite counter tops from Home Depot and more specifically from her even if they cost more than the company I was originally going to use.

So to be clear she treated me so well that I will not price compare on my future purchases that involve her and her department.

Thank you Shelly!

My first attempt to "save time" with on line ordering was a total disaster. Took 37 minutes while several employees called asked others for directions on how to find an on line order. Also, LONG line for "fast pickup" as it is the same line as the returns line! I decided, "things happen", and tried an on line order again recently, 4 or so months since the first negative experience, and noticed they seem to now have a
Separate line for pick up. Second time MUCH WORSE. Almost 45 min. Wait after I had printed off my email that the order was "ready for pickup" and still no one had any idea where the orders for pick up are kept. Some thought in the return area, others thought they were on an enclosed "porch" like area at the entrance. Finally I had to leave due to an appointment. To shorten this, went back TWICE AFTER the first and still, no one could find my order. To their credit, after my calls and email to them, the manager DID call me personally. Told me they were cancelling my order and suggested I go on line and ORDER AGAIN. I really needed this trimmer/edger so I went to Loews and just bought the item (did not do on line order in an attempt to "save" time at Loews). About three weeks AFTER all this, I received an email from HD, reminding me that I had never come to pick up my order? Guess three times with my "order ready for pick up" email in hand didn't count? I was thinking "who's on first at HD"? Overall, my experiences at a range of HD stores in my general area have been constant employee turn over I base that so many employees who seem to be confused about where things are in general, or not knowing various policies, etc.), and not happy in general.
Some are very friendly and helpful, others seem VERY defensive and hostile at the most simple question? Guess that's just the "luck" or "not" of hiring and training? I do wonder how Ace does such a perfect job of hiring (do they just "fire" someone on the spot if they are rude to customers? What I hate most is I am a stockholder, a small one of course, but hate what I am seeing lately at HD.

I visited the nearest Home Depot located at 610 Exterior St. In the Bronx on Sunday, September 2,2018. I was looking to purchase vinyl floor planks and needed additional information on it. There were no employees available to assist me, so I when directly to customer service area in front of the store and explain to them what I was looking for.
The female customer service made the announcement to have a sales staff go at aisle 42. I Then waited for ten minutes and no one show up.

It seems the employees hide out and are lackadaisical. Where is the help when you need it? The Manager is responsible for the non-work ethics. If the employees in Bronx location don't want to work, replaced them with people who Inspired to perform their work duties.

Jay, a HD customer service employee demonstrated a hostile and aggressive behavior, intruding in on a conversation between a customer and untrained cashier, (who was poorly trained and wrongfully denied customer a refund). This yelling and hostile violent shouting at customer was reported to corporate, and returned to Tracy, the store manager, who did NOTHING to make certain this employee was removed from public interaction. His inability to control his temper makes him a unstable threat to the public. Tracy stated she would return my call to this issue and blew it off, with no return call or any intention to address this violence.

We spent a lot of money at home depot, we flip houses so talking about thousand and thousand. We moved to a new home and bought all appliances there. First route of order, the delivery keeps on getting delayed, and delayed. We don't get our appliances 2 months later and not a single person called about the delay. I waited all day for the delivery and only found out it was delayed when I called them. For the washer and dryer, it took them 1.5 month to deliver. To make matter worst, the doors opens in the wrong side(this is a service that the sales associate suppose to ask us which side of the doors we need, but they didn't). I called them and they said its not their problem any more, they are my appliances now and I have to deal with them. Will not go here anymore, I don't think they want any more business, they have enough already.

Two issues. First one. Shopping in Home Depot. Saw Husky shelving. Made comment I can get 11% rebate from Menards. Store rep says they match Menards rebates. So I order online and pick up at HD. I find out later that you need to order in store for rebate. Sales person never mentioned this. I am out $50. It really is not a match of the Menards rebate program. It is a partial match.

Second issue. I bought two gallons of paint each with a $10 rebate. Saw that the rebate was processed three weeks ago. Card never came. Called HD. They said I needed to wait six weeks. It was Week 5 Day 5 and they would do nothing. Wanted me to call back. Ridiculous customer service.

You Don't Get What You Pay For

Warning: Home Depot charges more than twice as much money for the same, exact product! The company's Merritt Island, FL store quoted me $16,200.00 for 9 PGT-brand impact-resistant windows that I am now purchasing from a legitimate, state-licensed and certified window contractor for just over $7,000.00. Plus, my qualified, family-owned contractor is replacing a narrow picture window that Home Depot's rude and unqualified in-home sales representative claimed could not be acquired from PGT, or any other vendor. (He was too lazy to call the manufacturer.)

By the way, Sears quoted over $13,000.00 for the same job.

Moral: Avoid Big Box Retailers masquerading as legitimate home improvement contractors. They will charge you double, then turn around and sub-contract the work to some who-knows-who installer. If Home Depot's sales reps are so poorly trained, and the company is so greedy that it marks up its jobs over 100%, imagine who they will send out to do the installation.

Get informed: Take 2-3 bids from local, licensed window and home improvement contractors. Support your local, independent and certified home improvement providers, not greedy corporate behemoths looking to increase their stock values on the backs of unsuspecting homeowners.

Worst customer service! Ordered patio furniture on June 2. It's now August 7th and I'm still waiting. They can't seem to find the furniture lost between HD and two freight companies. I've burned through 5 customer service agents over the last few weeks and just recently HD assigned a "team" to look into my issue. They said it would be resolved yesterday. No resolution, no phone call. If any HD customer service agents lurk on this site then you're welcome to give it a shot. My special "team" # is *******. I've lost confidence in your organization.

Purchased a dishwasher online which showed up a few days late (fine with that) but the unit was damaged in shipping so I refused to sign for the product and sent it back. I spoke with 2 customer service reps, one in store over the phone and one from head office over the phone. I was told it would be another 2 weeks and that I would need to pay 15% restocking fee. At this point I burst out laughing at the customer service representative. Why? Because I used Paypal for my online purchase which gaurentee's 100% money back on purchases. I purchased a new dishwasher from Leon's Which was in stock FREE delivery. After the 11th day I received a refund from Paypal (home depot did NOT contact them back about my dispute). So 2 weeks goes by and guess what shows up at my house? Home Depots delivery company with the dishwasher I refused to take. Zero communication between anyone at this company they wasted lots of time and lost me as a customer forever. DO NOT BUY FROM HOMEDEPOT... Ps. Paypal is simply amazing.

THE HOMEDEPOT.COM WEBSITE IS BY FAR THE WORST WEBSITE ON THE INTERNET. THIS IS NOT EVEN A CLOSE CALL. THEY USE SMALL FONTS FOR ALL CATEGORIES... THEIR SITE "LOADS" SUPER SUPER SUPER SLOOOOWWWW... ITEMS PURCHASED DO NOT SHOW ON THEIR WEBSITE FOR DAYS (YES... I SAID DAYS!). PURCHASED ITEMS ALWAYS TAKE 10 TO 14 DAYS TO ARRIVE AT MY LOCAL HOME DEPOT STORE. THEIR "IT DEPARTMENT" NEEDS TO PERFORM A MASSIVE UPGRADE TO THE WEBSITE USING CUSTOMER SUGGESTIONS FOR INPUT.