Home DepotReviews 1,483

My 93 year old mothers
Air conditioner went out last year it was a window unit it was a ******* btu it was under warranty so we took it back to home depot and it was like pulling teeth to get them to honor the warranty so they gave us an ******* btu now this one cuts off every hour and we have to go reset it home depot sent one of there a. C. people to her house and said the compressed was getting to hot and to put a mister hose on it with a timer this one is also under warranty plus an extended warranty. E are still fighting with them they had better hope this does not burn her house down for than ill own home depot she is staying with us till this is resolved they have till wed than in getting a lawyer

I'm starting to suspect that Home Depot has a policy of not posting negative product reviews. I've tried to leave a less than flattering review of my experience with an Ego battery powered yard tool. I have tried to post the review several times and even gotten emails from Home Depot saying that the review has been posted, but it has not. I will no longer assume that items with a large number of positive reviews can be trusted.

There is a disconnect between the installers (contractors) and Home Depot. I told the installers at the time of the measuring that I wanted a different color. NO updates were made to my account, and after numerous attempts to schedule an install of the carpet, they arrived with the wrong color. Then after rescheduling again for the install of the carpet, he did not do a good job, and we had numerous spots with carpet runs. Home Depot was no help, said I cost them the first carpet already - wrong color, and I should like this carpet. They made it sound like it was all my fault.

Very poor performance from start to finish. Shopped Home Depot website first then came into store at Park & Tollway to look at the dishwasher and the price in the store was high by $100. So I asked if they would price match, the sales person said yes, so then I started googling the model number and found the same item at a different store and then they said they would only price match if the retailer had a store, then they would only match if it was in stock (even though they didn't have it available for pick up either) then, then, then so finally I asked to speak to a manager to get the full scoop on price matching. The manager flat out didn't know Home Depots matching policy, so he had to look it up online and what do you know they can match... Then scheduled delivery/installation. The company they use, walked into my house and the first four words out of their mouth was "we can't install it." How completely frustrating... I had a plastic connector and I would have to schedule a plumber to update the line and then they would be able to install. Why didn't the sales person mention then so I could have at least looked before I booked the delivery. I will say in was in the 8 pages of q&A, but really who looks at all that mess, just tell me and I can remember. So had the plumber come out and scheduled the installation of the dishwasher, called first thing today to confirm appt and they have no record of me called and re-scheduling! I spent 45 minutes on the phone with the man because I wanted it scheduled faster than the 3 days in advance! The next appt was 4 days away. Talked to a manager, could/would do nothing more, why even have a manager if they have no authority to make things happen? So I called Home Depot to get a refund and got a leave a message and it's been 4 hours since I left a message and nothing. Very crapy service all the way around.

Ridiculous. Would never recommend. Was advised that a DRF installer would be out today, Monday, and then they call and say that they cannot make it until Friday. Really -- Home Depot advertises same day install using DRF. At no time, when I spoke to the first gentlemen setting up the appointment, was I told that they may not be able to make the appointment. If I had, I would never had made the appointment. I now had to scramble to contact another plumbing company to get my non-working water heater replaced. I would not recommend this company nor would I recommend anyone use Home Depot for buying a water heater. This company also made Home Depot lose a customer for life!

I should have given zero star for Home Depot online delivery. Customer service persons are pathetic, have no control on online service. The delivery man delivers the item and customer service person have no idea where the product is?
I ordered a bed, they scheduled evening time, however, bed was delivered in the morning without any notification. I was lucky that no one picked our item from our door step.
Very very poor service. Never go for online delivery.

Ordered an item on line and was told it would take almost two weeks for it to be delivered to the store for pick up. That was bad enough, but when the item was delivered to the store I went to pick it up and was told it was not there. I re-checked the order status and it said the item WAS there. It then said it would take an additional six days for it to be ready to pickup. Could there possibly be an worst customer service. I know I will never buy anything from Home Depot.com again.

I worked part time at Home Depot in Wisconsin Rapids, WI. I am retired and only wanted to work about 24 hrs a week. But, I did not want to work more that 6 hrs on any given day. I was told by my supervisor that I HAD to work an 8 hr. Shift at least one time a week. I worked there about 3 months and they starting putting me on the schedule for not 1 but 2 shifts a week that were 8 hrs. Each. I never missed a day in my short 3 months there and did a very good job for them. You would think as much as HD needed good help they would see PART TIME is part time. Gary B.

I've used this company walking in for 20 years off and on. I ordered a portable A/c unit for a new office of mine in Texas (may/ 90 degrees). Ordered it on the 11th to be here by the 16th. Wasn't but had received email on the 13th that there was a delay. Finally after getting tired of the 90 degree office, I contacted them by phone(22nb). They hadn't done anything in the last week to correct their screw-up and better yet when they said they had 1600 of them they wouldn't send one to me rush order and get this! They required me to cancel my previous order (3-5 day refund) and would require me to pay them again to have it reordered! They wouldn't even do a credit to get it to me... Oh and did I mention not one time since it was late did attempt to contact me by phone or email! One would only assume that a decent company that cared about any kind of customer service would have another one already on the way once they had known there was an issue. The 'customer service representative' explained to me that I had to realize the number of orders that they dealt with daily... like that's going to make me feel any better or understand the burden that they must be going through@#$%^&.

Not only do they lie about them confirming delivery time, they are lazy, won't install a washing machine on top of a washing machine pedestal. That is what it is built for. Told the guy to leave it in the garage and I would hook it up myself and he left with the washer. So he stole it out of my garage. This was the 2nd attempt as they just show up whenever they want to deliver. Again, lie, cheat, and steal from you. Still waiting for 3rd attempt and nearly 3 weeks after purchase. Stay away from anyone using Linn Star delivery.

Went to return a broken husky socket (purch about 8 months ago) which clearly has 'Lifetime Warranty' on the packaging. The Cust serv rep says "you MUST call the husky cust service number and send it back to them. Called them, they said "NO, the store will replace it free of charge". Went back to another depot store; same idiotic argument. Called their cust service a few times, always leaving a message; NEVER got a return call. BUY CRAFTSMAN! THEY ALWAYS STAND BEHIND THEIR PRODUCTS!

My husband and I ordered a dryer from the Home Depot website, as well as a washer. The washer worked fine, but the dryer would take multiple, multiple cycles to dry clothes (doesn't work, essentially). I chatted with the Home Depot associate in December right after we rec'd it and she told me we would be issued a refund as well as given a replacement once a tech came out and determined it was defective. The tech came out, determined it was defective, and told me a replacement would come soon. Months later, still no replacement. I've been on chat now with a customer service rep for 3 hours and she told me that in order to issue a refund, they have to take the defective dryer, and then process the refund. I told them I don't trust them anymore since they haven't delivered on any of their previous promises, and that I would just like the refund I am owed. They won't provide the refund or the replacement. I have to wait for a third-party store to contact me. It's been a huge inconvenience and they don't seem to be doing anything that shows they care about my business. I'd never order from them again.

West Long Branch New Jersey Home Depot is very corrupted and discriminating against foreigners only about five good people working there the other ones very lazy and very uneducated they are standing talking to each other and pretending like they have no time to help to find specific product they don't know how to use computers and they don't know about the products in Home Depot. The customer service women are very lazy and uneducated about things that they are doing. Next time I try to get their names to show in my writing including the the lazy and with no knowledge men from the electrical department who is the supervisor and more of them release in future. They discriminate against foreigners like me with the best hair ever due to their jealousy they discriminate even against my genius dog poocho. Please look at my videos on YouTube about my ''genius dog poocho'' producer Jan Konopka and I will release more videos in near future