Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
My husband who has been a general contractor for 40 years, got in the contractor line (to enter the store) around Easter this year. Some lower-middle-management guy named Frank (who refused to give us his full name) demanded a pro rewards card from my husband in order to stay in line. When my husband told him that he never uses a card, but always provideS his phone number, Frank told him that it would "take quite awhile to verify that" and he would have to just wait. My husband, who still works fulltime as a general contractor, has a ruined ankle which causes him to limp badly enough that he has been given a permanent disabled parking placard. Despite both our protests and attempts to reason with Frank, he insisted that my husband wait in the general entry line (which was much longer). What an abuse of power by this rude little man, who displayed the behavior of a true bully! My husband and I were both furious at this point, and left. My husband told him we would be following up with a complaint; however, every time we called the store, we reached "Frank", who told always said that the general manager wasn't in. Thus, this negative review online. Except for Frank, our experience at Home Depot is generally decent to very good. But one run in with someone like him is Something that any customer would remember for a very long while.
Home depot customer service socks. Everybody is trying to be the boss. Specially in customer service some weird new ly hired interns with bul$#*! attitude trying to put you instead of helping you.
Total bull$#*!!
Try to reach them on company phone for online purchase is next to impossible. I tried for 1 full week 3 or 4 times a day for a large purchase that was not in store Have been put on hold each time and after 30 to 45 min I hung up I did get ahold of them in past only to be put on hold several times because they could not answer question And they dont even like excepting there own coupons there is always a catch Done with Home Depot lowes has better sales anyway And I can by tools I need at other sights just as cheap are cheaper. In store it's hard to find a knowledgable person to talk to I just look till I find what I need. WILL NOT SHOP THERE AGAIN
They put slide door broken they said they going to replace so far been 3 weeks and nothin but they charge ti my account
Never again this people is not good. Manager no good only promises
I placed an order online on May 11. I received an shipping confirmation on May 21 and a pick up of June 10. I called on 6-12-2020 to speak with customer service to find out where my order was.The First Lady hung up on me.The second lady said I was lied to and my order had not been shipped. Only option I was given was to wait 48 hours and see what happens. But the used a false shipping confirmation in order to charge me for the merchandise which is embezzlement. Using false shipping confirmation for for financial gain with a credit card is wire fraud both felonies.Im calling the police and having the whole online order department arrested since they are incapable of telling the truth or resolving this.
Placed a large order for delivery; never arrived, no communication, on hold for 2+ hourswe can do much better!
As a long time customer and a person who does a lot of different projects, I have watched HOME DEPOT slowly become less professional. Each department used to have knowledgeable people that could help you with your project or answer questions you had. My last visit I was hard pressed to find anyone to help me. If you go to the desk and ask to have someone for the department meet you in that department, someone comes tells you it is not their department. Can't answer your question or help you find what you are looking for, at which time they would leave. Get someone to announce over the speaker to have an associate go to the department and I stand and wait 20 minutes for no one to show up. I would say very few employees of home depot actually know anything about the department they are in. Drive a forklift wave a flag great but answer a question FORGET IT.
Purchased a Cub Cadet zero turn... almost $3,000. Website has next day shipped... nope... got a delivery date a week later, they charged my credit card at the time of online purchase... they rescheduled the delivery 4 days later. Finally arrives, missing the knob connector for the steering bar. Called and was on hold an hour, called later... was on hold 2 hours and in the middle of conversation was disconnected. No return call email or text. Called the store directly, they advised one of three things... call the 800 number, that will put you on hold, call Cub Cadet directly, or return the tractor. Horrible Horrible Horrible. This is not my 1st bad experience with Home Depot. Keep treating customers like this and one day you wont have any customers. Just cant say how disappointed I am.
I would say worst customer service ever, but that would imply customer service actually exists for on-line orders. Order has shown shipped but not data from UPS for about 10 days, no way to actually see happened.
Their ON-LINE world is TERRIBLE. They don't care. Stores are fine but ON-LINE IS THE WORST. Only options is like 45 minute wait on the phone
I had a return to Home Depot needles to say the lady at desk was clueless and no help. She pretended to be on the phone just to weasel out of helping us. The Hispanic lady by the name of Cristina at the return desk at 1740 Epps bridge rd Athens ga needs a different job and definitely don't need to be a customer service representative.
The only method of contact from the homedepot.com website is a phone number with at least 45 minutes on hold. And after two 1 hour calls to homedepot.com customer service, my issue still is not resolved. Absolutely no response from homedepot.com customer service. Absolutely ridiculous to not have email as an option for contact on your website or another method to avoid the excessive time on hold. "We're here to help" in huge font on homedepot.com customer service page. If Home Depot was here to help, they would be easier to contact and respond to my issue.
I ordered two floodlights from homedepot.com on 5/8/20. I have an invoice for two lights, a packing slip that says two lights shipped, but only received one. The delivery arrived on 5/12/20 but only received one floodlight. The package I received is only 8"x8"x6"and only big enough for one light. I called homedepot.com customer service the same day of delivery. The only method of contact is a phone call. After on hold for one hour, I explained I received only one light when I ordered two. I was given a case number and I would receive a response in 3 to 5 days. No response after 7 days and I called customer service again. After another 45 minutes on hold, customer service called and left a message with the manufacturer and said the manufacturer would contact me the next day. After no response, I emailed the manufacturer myself and after a few emails to show invoice, packing slip, shipping label and box they are sending me my light I ordered, although as of 5/27/20 I have not received it
This company does NOT CARE about its customers, in any way shape or form. I used to only purchase items from Home Depot but I will never set foot in their store again. You cannot get ahold of any person through the phone system... just routed and re-routed through an endless web of automated system. No matter what you choose... it is just more and more automated until you are finally hung up on. I ordered a large appliance online... with a delivery date of May 26th... here we are... no contact from them... no idea when the item is coming... Not being able to contact anyone over the phone... I start poking around online only to find... my delivery date (without ANY notification) has been changed to June 26th! After waiting a month just to get here already! June doesnt work for me! So I ended up cancelling my order - I am angry that I could have already made a purchase elsewhere by now! This was COMPLETELY UNACCEPTABLE! And I am pissed off! BUYERS BEWARE: DO NOT ORDER ANY APPLIANCE ONLINE FROM HOME DEPOT! - You do not need the headaches! WORST BUSINESS EVER! My family will take their business elsewhere... as well as anyone else I can get to listen to me.
Trying to spend $400 on an order - conflicting information "in stock" then "order error at checkout" Finally on the 6th attempt it took my cc info and gave me a following day delivery date. 10 mins later I get an email message "items cancelled on your order"! I'm done with Home Depot - worst shopping experience ever.
I just walked in to Home Depot in Beaverton, OR through the same door I have walked in since the store was built 20 years ago. I was 20 feet in to the store and could see the exact lumber I was going to buy when a guy came up and asked if I was a "pro". I said no. He said I would have to exit the store and walk all the way down to the "Entrance". Now mind you, people were walking in through that door all around me. Some with out masks. Why did he pick me and why didn't he ask me to use the front entrance next trip WITH an explanation? Why wasn't he polite and constructive with his concern? I spend thousands of dollars in this store. I loved Home Depot!
I called the manager and Matt listened. He did not say a single word. He was basically rude in his inability to respond. Who hired this guy. He is not managing anything. Worthless employees making a bad name for those that do work hard. Matt was completely useless and unresponsive. Maybe he doesn't get paid!
The fact that neither employee offered any appreciation for my business and directly demoted me to something beneath a pro is an insult. I will be shopping at Lowes from now on. I will speak with my brother in law who is a pro and see if maybe he will shop elsewhere also.
I did nothing wrong, nothing out of the ordinary. All I did was walk into the store through the same door that I have walked in since that store opened. That used to be a Montgomery Wards on that lot. Horrible Service and absolutely no appreciation for the hard money we spend there. Manager is a joke.
Watch out for cashiers offering a $200 discount for applying for membership that balance is really being $200 rolled into an undisclosed credit account.
On 3/23/2020, my cashier range up a $431 ticket and offered me a "membership that would take $200 off my purchase" upon entering my information I asked if this was a credit card application. The cashier told me yes and that it was too late to cancel when I told her that I had not interest in opening a credit card. "At least you get the $200 off". Frustrated that I was tricked into applying for a credit card, I left the store accepting that I received a $200 discount for the inconvenience. I later found out that instead of discounting the $200, it was rolled into credit account with the Bank of Missouri (statement attached). I made several attempts over 60 days to have this resolved at the corporate level as well as the local managers with Pete Armijo and Jose Bencomo. After ample opportunities to make this right I now have no other choice but to file a bank claim this morning since this is the final day to dispute the charge.
As an owner of a local construction/ electrical company that spends thousands of dollars monthly with Home Depot, I will never shop at Home Depot again. It is clear that Home Depot does not genuinely care about their customers from cashiers all the way up to general management.
Extremely disappointed in Home Depot and the way they handled this situation...
I ordered these exact floors on May 9th 2020 for $0.04 a sq ft. I was shocked and excited to find floors for this price so I ordered immediately. I knew it had to be a mistake but it's not my mistake nor should it be my problem. I should get what i paid for. Instead, my order was canceled (NOT by me). Annoyed I called customer service and after waiting on hold for an hour (literally) I finally talked to a very nice customer service representative. She couldn't really help me so I asked if I could talk to someone above her, she put me on hold and eventually had me in contact with someone who I thought could help. KIM (I didn't get a last name) basically told me this issue was a vendor error and that they, the vendor, canceled my order. I asked how is it a vendor error? A price mistake on Home Depots website is an error on Home Depot and they should honor the price they have posted. I should get the floors for the price I paid. We went back and forth and she told me the same stuff over and over, never helping. "Home Depot strives for 100% satisfaction and accuracy but sometimes it just can't be done". I was eventually HUNG UP on by KIM. I never raised my voice or cussed. I am just trying to get what i paid for. This is not my mistake, it's Home Depots and they should own up to their mistake and make it right. They have it posted on their site that they honor price adjustments, that's a lie. I just want what i ordered for the price I originally ordered them for.
Went to Home Depot on Preston Hwy in Louisville today. Shoppers were not being counted, and many customers were not wearing face covering. Kentucky government is letting businesses decide whether they allow anyone in without a face covering. Obviously, Home Depot doesn't care about their employees or customers safety, as mask are the most effective at preventing transmission of the virus from am infected person, and not very effective at preventing someone from being infected. Come on people, start showing more concern for your fellow human beings instead of thinking it's all about you!
I tried to find where I could post a local review about this gentleman that helped me today and was unable to find out where. I ended up having to go to home depot twice in one day today, 9 May 2020. Both times I was asked (I didn't have to go find, or stop someone rushing by) by Chris G. If I found what I needed. Chris was the most helpful and problem solving person I have met there. The fitting I needed was out of stock but he found a way (instead of no we are out) to make two other fittings work. It has been a while since I have had such great customer service anywhere. Wish I could do something for him, He made my day!
Answer: Hi Betty, you can also return without receipt if you purchased using your credit card. Give them the same CC and they can tell the price you bought at.
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