Home DepotReviews 1,483

We purchased a new electric lawnmower from Home Depot online. When it arrived the box had been taped shut and you could see it was previously opened. When we got the lawnmower out of the box there was dust and scuff marks on it. I believe it might have been a store model. When I tried to contact Home Depot I got an automated service with no option to speak with a real person. Could not find an email address to contact them either. I was going to take this one back and order another one but now they are out of stock. I think when you sell something for $500.00 it should in deed be new not used.

I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.

Worst credit card company ever. I recently moved and lost my Home Depot credit card. When I called them to update my address and close my account they gave me nonsense answers and we kept going around the circle. They said they only can verify my identity by the address and phone number in the account. Well, my address and number is changed, so they said there is no other way to reach me and solve my problem. Every other organization in the US can send you either text via phone or your email but not this company. They only use texting to your phone. I never deal with these people and you shouldn't either.

First I called after the materials, vinyl flooring for the master bedroom were delivered by Home Depot. Their scheduler from the Venice office, Ken was too busy to assist me and told me he would call me later in the day. I called around 3:30 and he firmly told me that he would call me at the end of HIS day which was 6 pm. He did call me before 6 pm only to inform me he still did not have an opportunity to schedule me. Finally, by mid-morning he called me and said an installer would be there the following day. Prior to this install, I was told that I would have to handle any electronics and mirrors. I agreed.

The installer showed up, I showed him the room and all the materials delivered. Next I get a call from Ken who tells me that everything has to be removed from the room. I told him that was impossible and no one said this was a requirement. I told him they installed a new floor in the spare bedroom in June and the furniture was just moved to one side and then the other as the floor was installed. I also informed him that I had friends who did not move all their furniture from the room prior to installation of laminate. He continued to argue with me. Next I knew the installer left without saying a word.

Due to issues with Home Depot I waited almost 5 weeks for this floor. Now I have a partially disassembled bedroom, no installation and unsure what is going on. At no point did anyone from Home Depot or your company ever inform me that all the furniture had to be removed otherwise I would have went with a more reasonable company because moving all the furniture out is NOT an option. Plus I didn't have to move the furniture from the spare bedroom.

I feel completely disrespected by Ken and his installer. They made no effort to work with me. One just made demands while the other didn't even have the courtesy to speak with me.

I have a call in with the local Home Depot manager in hopes something can be resolved. The manager, Stacy called and told me everything that had to be done in order to reschedule the installation. None of this was told me by either the Home Depot store associate or the rep who came out to measure the floor. So I agreed.

Then the morning of the second scheduled date, an elderly couple came to my home. Once again after being on site for less than 15 minutes they left. The boss, Ken called once again telling me the carpet was too dirty. I told him furniture was just moved and the carpet was over 20 years over. I offered to vacuum it but he said there was nothing that could be done. The Home Depot manager, Stacy also washed her hands of it.

So I was left with product and a completely disassembled room once again. I contacted American Trust Wood Flooring who came out and did the job without moving any furniture from

I bought and paid for with cash, a new freezer from Home Depot in Marble Falls. TX, on 6/15/2020. With a promise of delivery by 1st week in July. Two days before delivery date I was told its now 2 months before I may get it. I could have used that money for a lot of other things. I keep being told it was not Home Depots Fault... Well Thats Bull! They took my cash and promised a delivery and now They postponed it. Its Home Depots Fault!

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I used to drive out of my way to shop there. Now I will never shop at any Home Depot again. Dan, the asst Manager is an arrogant $#*! that does not give a damn about customers or customer service. This used to be a great friendly store. Now it just plan sucks, the staff have a screw you attitude, likely fostered by Dan, who will tell you in no uncertain terms he does not give a damn about your business. He does not check to see if the item you need is in the back or at another store, "If it's not under the shelf, we don't have it. The warehouse is closed because of Covid-19, you don't like it get out" So I did, and went to my local Lowes, that was much closer, I only went out of my way to go to Home Depot, Orange City, because in the past I had world Class Customer Service, boy are those days gone. Interestingly Lowes had exactly what I was looking for, and even made an announcement while I was there that they were restocking daily. I guess Lowes warehouse is still open. I have a major Kitchen overhaul I will be starting in a few days, at least $*******, I had planned to purchase the materials from Home Depot, but after Asst Manger Dan, made it clear he did not give a damn about my business, and basically told me to get out because I didn't like his attitude, that business and any future business I have will be going to Lowes or Ace Hardware. Good Job Asst Manger Dan, you just cost Home Depot a customer for life. You have absolutely no business working in retail, if you worked for me I would have fired you on the spot.

I built a laundry room around a Bosch washer and dryer. It has been scheduled for delivery 3 times. They will only give you a delivery time the day before the scheduled delivery. The first two times no one showd up. No call no no nothing. Ive taken 2 days off work to wait. Third time was today and they scheduled it early morning when I absolutely cannot be home. I have a court appearance that I cannot change. Now they say it will be another two weeks before they can schedule delivery. I'm so disgusted I will probably cancel the order. Congratulations Home Depot. You lost a $3000 sale bc I'm going to send the other accessories I bought back. Furthermore I will not shop you again for anything.

Ordered Lawn Equipment on-line since they did not have what I needed at any local stores (3 within 20 miles).
June 28- All Items Shipped and expected delivery by 9 July.
2 of 3 rec'd by July 9- Last Item was told due to Covid it would be another 5 days.
July 15th- OK We'll have to open a "Case" to see where the item is. You will here back by 19 July.
21 July- Ok we still don't know, but we should have an answer in the next 5-7 days.
July 26th- Found one of the item I've been waiting for located 34 miles away. Purchased and cancelled previous 28 June order. Now asking for mileage reimbursment since they did not incurr a shipping cost (Free Shipping wa one reason I bought on-line). 2nd Time in 3 years I have ordered on-line from Home Depot- Had to Cancel the entire order the first time. Was hoping they had gotten better at this?

Ordered a large bathroom mirror from Home Depot in early July. They told it'd arrive July 27. I couldn't wait that long so I canceled the ordered. I then got an email stating my order had shipped. I called and they told me I'd just have to take the shipment and then call for a return order. I got the shipment 7 days earlier (luckily I was home). I called as soon as I got the shipment to start a return order. I was told a third party called NSD would contact me to set up a return pick up. They never called. I contacted NSD with no luck. The next day I contacted Home Depot and spent a half hour on the phone. I finally got an email from someone at NSD who said they'd contact me the next day between 8am-12pm to pick up my package. They never came. I contacted NSD with no luck again. I called Home Depot and got ahold of a supervisor after a half hour. I had to repeat the same story to the supervisor who is supposedly trying to get ahold of NSD because this is the only carrier that can pick up my order. As of the time of this writing I have been on the phone for almost an hour. The supervisor has told me they are now trying to get ahold of the driver.

I went to HD for dirt. I found one that said 1.68. It seemed right to me because it was without all the food, just plain dirt. After waiting for the teller in the heat for a long time the price for each bag was almost $8. It was too late to say no and she sent us to customer service. Luis in customer service said I didn't do it and did not assumed any responsability. The dirt was in the wrong place. I wasted my time and nothing happened. Luis did not apologize. This is the minimum you can do for a good customer service.

I ordered a faucet. They shipped it with the box all messed up and banged up. They had to tape the box up just to hold it together. I posted a review on their site with pictures and they emailed me to tell me it didnt fit in their online posting guidelines. What I wrote here was exactly what I wrote along with pictures. I questioned how it didnt fit into their guidelines. I never received a response. I believe people need to know that when they order online it might come all mangled like mine. Very unprofessional.

I want to thank the manager in the appliance department of home depot in Vauxhall NJ. On 7/9 I went to get a refund and purchase a fridge (mine went out after 13 yrs). I have alway purchased mine and my families appliances at Home Depot for the last 13 plus years. The day before there was a sale and the sale ended on the 8th, I asked if they can assist anyway with a discount since I was exchanging my fridge for a more expensive model. Short story the answer was no, so I attempted to use my veterans discount. The young lady wanted to give me a $2.53 discount instead of my 10% discount on a $2,899. Fridge. She cited the fact that if there was a promotional sale then the discount according to her could not be given. When I pointed out the sale ended she shrugged and walked away. I then found the fridge at Sears online for $2,604, asked them to match the price that was also a no by Mr. Kelly. Short story the main office did offer to match the price. But after being in Home Depot for over 3 hours I was tired and went home. I want to Thank Mr. Kelly for denying me both my veterans discount and the price match. I was able to get the upgraded model at Sears for $2772. That included delivery and take away. That same refrigerator was being sold at Home Depot for $3499. Then I purchased my dishwasher at a lower cost as well at Searsl. So again a wholehearted thank you Mr. Kelly. The take away after purchasing both my family's and mine appliances, etc at Home Depot for over 13 years, I will now find another store. By the way my husband is a contractor and does more than $50K sales at Home Depot annually.

I have to wait an extended period of time for double vanity that's comes in totally destroyed flipped over laying face down in the delivery truck. I was told it could take upto a week to pick it up and once returned they can issue a refund. So now it will be a 4-5 week process to get a vanity and now the one purchased is put on backorder. I spoke to a gentlemen at customer care that told me to bad it's the process I will get my funds back when it is returned per trucking conpany.

Horrific customer service!...
I placed an online order for over 250bags of mulch and 20 bales of pine straw, payed $79 for delivery and had to wait a week for the first delivery slot.
Fast forward to the scheduled delivery date: Home Depot made zero attempt to try and deliver the goods on the scheduled date (after I had taken a day off work as the provided delivery window was an entire day (6am-8pm)). After phoning to find out where my goods were, I was first lied to - told they had attempted to deliver and no one was home (They had not). Then was told "sorry we're running late". I expected them to provide a later time slot that day, but instead was told "another few days to weeks, but we cant provide an updated delivery date". Apparently, they knew about the delays in advance but had not bothered to let me know. They did not care I had taken a day off work to receive their delivery, nor that they expected me to magically be available for some future delivery without them specifying a date.
Being frustrated at my local stores complete lack of professionalism and ZERO Customer Service, I took the time to write a detailed email to Home Depot's corporate customer service email address, explaining what had happened and requesting someone to provide an updated delivery date asap. To my amazement I received an automated response saying their Customer Service mailbox is un-monitored and not to expect a response! - So... even HD corporate have no customer service! This company DO NOT deserve ANY customers what so ever!
I'm canceling my order and NEVER EVER shopping there again. Lowes get 100% of my business going forward.

I ordered a patio table and chairs from Home Depot on May 17th. I signed up for alerts to be sent to my phone updating me about the order. On May 19th, i received an alert that my order had shipped. I was very excited to get this table and chairs so soon! I checked the tracking email and it stated that my order would be delivered on May 22nd. I waited around the house all day on the 22nd, because i wanted to be home when it was delivered. The items were heavy and i wanted them brought to my side door and not my front door. Well, no table and chairs showed up. Repeat the same email and same schedule for me {stayed home waiting} for May 29th, June 5th, June 12th, and June 19th. Apparently Home Depot uses a company, NSD- Non Stop Delivery, to deliver their heavy items. The company has terrible reviews. Home Depot Customer Service was no help when i called them every Friday when my delivery didn't come. One CS employee put me on hold until the store closed. I finally cancelled my order because i was going to be out of town for a couple of weeks. Too late this summer to get this seasonal item, so I'll have to wait until next year to get my patio table and chairs from somewhere else.