Home DepotReviews 1,483

Romanoff Renovations was recommended by Home Depot to do my project; tile replacement on my deck. They visited about 2 weeks before work began, to clear all details. They explained I'd have to remove my iron rails in order for the installation to begin. I largely removed them and on day one of installation, I overheard the installation team discussing that morning the difficulty of the job and asking their boss if he could "get them out of it." They left and that afternoon, I was told it was too dangerous, OSHA issues, etc. and can't do the work. Why was it not mentioned 2 weeks ago, now I've chopped up my iron railing, at their request and I and left in a lurch. I offered to reinstall the railing and still no call back, nothing. Engaged Home Depot (Carol - Store Manager) and they were absolutely useless in trying to find a solution. They only wanted to sell materials not actually help the customer find a solution.

We purchased a Whirlpool refrigerator online after visiting the local store. We were provided a delivery date and the refrigerator arrived on the date provided but the front panel where the ice/water reside had a huge dent. After reading all the paperwork provided at time of sale, it advises customers not to accept a damage product so we sent it back on the truck that delivered the product. We were told that a Whirlpool customer service representative would contact us in 24 - 48 hours with status on replacement. Well it has now been 6 days and no one from Whirlpool or Home Depot has contacted us. We called and found that one is going to be delivered next week... but without our follow-up we would have never known the status. Because of Covid appliance products are on backorder at most appliance stores so we will accept delivery but would not buy from Home Depot again.

I see many customers reviewed the store as bad. That is the case where I am going against the public opinion of majority. I don't know company in the US with better customer service than Home Depot. Of course, there are some disadvantages. There are bad and sometimes even rude employees (mostly novices). However most of my visits to this store were more than great. No problems with returns, no problems with parking, no problems with restrooms, no problems with variety of tools available. Again, there are some disadvantages, but let's compare it with other stores. Lowes is overpriced, Walmart is persecuting its own customers (e.g. Walmart blocked my account without reasonable explanation), ACE is harassing customers just because of parking. Home Depot is the store I really love. Among competitors, it is the best. I wish the best to this company.

My brand new HD washer/dryer broke within 2 months of purchasing it. The washer needs a new motor, capacitor & shifter. GE the manufacturer has not repaired this machine to date (4 weeks). Neither HD or GE can tell me a date that they can repair because they mailed additional parts that won't arrive for two more weeks. I urge you not to repeat my mistake by using Home Depot or GE, both fail in customer service and understanding.

El servicio de recibido en tienda de órdenes online es pésimo. Fui a buscar dos órdenes que tenía y solo me entregaron una de lo cual me percato al llegar a mí casa. Llamo a la tienda y mi orden no aparece. El asociado de tienda queda en devolverme la llamada y nunca lo hace. Vuelvo y llamo y me atiende otra empleada la cual tampoco encuentra la orden y también queda en llamarme y nunca me llamo. Trate de volver a comunicarme y nada. Escribo un mensaje en la página online donde dice le van a llamar para verificar la situación. Va más de tres semanas y nada. Se quedaron con mi dinero y jamás me dieron los productos.

I ordered a smart washer and dryer with pedestals that cost ~$2800. I paid in cash and the payment cleared immediately. I had been warned by the store manager that the delivery company was a third party and to check my appliances for damage before the driver left. She informed me that they have received a large number of complaints for damage. That was a red flag and I should have just gone somewhere else to make my purchase. Being an essential worker who has worked 7 days a week for 7 months in public health, I took the day of delivery off. I waited patiently and received a phone call at 3PM notifying me that the delivery would have to be rescheduled. Needless to say, after a month of waiting for my washer and dryer, I was livid. The delivery company had no alternative but to reschedule delivery WHICH WAS NOT AN OPTION with my work. I called the 1-800# and after speaking to multiple telephone operators about my dilemma, I was told my only option was to reschedule delivery so I was left with no other option than to cancel my order. To top it off, the operator told me it will take 7-10 days to receive the cash I paid and cleared out of my account within 5 seconds of clicking the Purchase button. Lesson learned. DO NOT ORDER from Home Depot. They have decided that using these 3rd party delivery companies makes financial sense and as long as they keep completing orders, they will continue to use them. I will go to ANY of their competitors who value customer service rather than deal with a company who obviously does not.

I placed an order for supply of Samsung Washing Machine. The Sales Person informed me that they do not have the appliance in stock but can arrange for delivery on 17 September 2020. I accepted the terms and the order was processed. The Sales Person guided me to make payment using their payment device, payment was made using my CIBC Debit card. (Inc *******) Order No: *******. The Sales Person informed me that the appliance will be delivered as scheduled and a day before delivery I will receive a call confirming delivery schedule. I did not received any call on 16 September 2020 ans no delivery was made on 17 September 2020.
I visited their outlet on Morningside Store 7027 and spent the whole day with their staff to find out that they did not deliver the appliance because payment was not made. I produced a statement issued by CIBC confirming that the Invoice value was paid in full using my CIBC Debit Card but they insisted that they have not received any such payment as yet.
When I requested the staff to cancel the order, the staff could not cancel the order because they have started an investigation on the order and payment. I could not understand their procedure on processing orders and/or receiving payment and/or refunding against orders cancelled by Customers. Dealing with The Home Depot (for me) sounds risky.

This review isn't really about Home Depot but the contractors that do their installations. I bought an appliance and paid to have it delivered and installed. Try 1 it was delivered but the people who delivered were not the installers. I called the Home Depot number they rescheduled the installation. Try 2 was called the day before with my four hour window no one showed no one called. I called the Home Depot number they tried the contractors - they had left for the weekend. Scheduled it for a third try. They final arrived - with a second appliance. I got it installed but other than wear a mask they didn't do any of the COVID mitigation strategies that are shown in the video on the web page. When I called customer "care" to discuss all of the problems the person was patronizing and dismissive then hung up on me. Do yourself a favor and shop somewhere else.

1) Couldn't get the installation of flooring I had scheduled & confirmed a month ahead of flying across the country to refurbish my in-laws house prior to sale. I was forced to find a tile contractor and install the laminate/baseboards myself. Found that material was grossly overestimated fans would have been not only charges for material but also labor that would not have been done. Cabinet refining excluded the exposed edge of the face frame. Had to purchase and install edge laminate. Took 2 days and had to pay a helper.
2) Took a Toro has weed-eater multi-head for repair. They had it for 2 months -kept saying "waiting for parts". Finally took it back, got new carburetor kit online and fixed it myself.
3) ordered a stacking washer/dryer and paid for installation. Went day before installation to store to measure for dryer vent & noticed a staking assembly on the store units. When I asked the assoc about it because it wasn't listed in my order she said yes it is needed and has to be purchased separately. But they don't stock them. Found one 20 miles away at a different store and had it for installation. They come and say "since it wasn't purchased at HD we can't install it. Dryer is still sitting in garage with the gas line and dryer vent I purchased as part of installation price.
4) Bought an EGO mower from HD. While under warranty the self-propelled mechanism goes out. EGO says to take it to HD, so I do. I check back in 2 weeks and they "can't find it". A few days later they find it and send it out. A month goes by and I hear crickets so I stop to check on it. I eventually get the phone # and CSA # for HD off-site repair center. After a week I call them for status and they say they haven't received it yet and will have a manager look into it. So it's been about 2 months and no mower. If I didn't have access to another, my HOA would be all over me and I would have had to hire a service -which would be several hundred $$$ to this point.
I guess when you pay people $10/hr, they really don't give a damn about customer service.

Opened an account and tried to purchase a 4 wheel cart for 99.00 i found it at my location when i first looked
But had to open an account and log in. Thats where the trouble began after i login to my account the cart was no longer in stock but at first it was, so i was going to pick up then it was not. Well after looking around at nearby stores they all at first said they had it but then i could not get it deliverer in few days the dates were Sept 16- Sept 23

So guess what i found the exact cart for same price with free delivery on you guessed it Amazon. You people might want to take a lesson in delivery methods from Amazon. Delivery on Sept 13. You might want to think about working on your web site and make it work better Huh..

Please don't buy appliances from Home Depot. After buying my new stainless steel appliances 1 and 1/2 years ago I ended up receiving a refrigerator with an icemaker that didn't work and still doesn't. A freezer door replaced three times. Plumbers having to come to my home numerous times at my expense. A stove door rusting and replaced twice with no resolution. I have to apply rust removal cream weekly. The dishwasher thankfully is ok. I went to Home Depot on several occasions to complain and wanted to return these lemons which they refused instead sending techs to fix the problems which hasn't happened. I am very Disappointed and Disgusted and am through with Home Depot and any major purchses..

DO NOT ODER APPLIANCES FROM HOME DEPOT!
I made the huge mistake of ordering a washing machine and refrigerator from Homedepot.com. My Fridge is not working correctly and I needed one quickly. Weeks after my order I received a call that said the washing machine will take another month to be delivered by the fridge is ready at the shipper. BUT- Home Depot's policy TO SAVE THEM MONEY is to only ship items together. I pleased but they said it's their policy- AND THEN THEY SAID- If I cancel the washing machine I can get the refrigerator delivered right away, so i did. Now, the day of delivery I call Homedepot to check the status and Iw as told, we're sorry... but the entire order was cancelled. And we didn't send you an email to let you know. I spoke to their resolution department... they admitted in their notes, it clearly says CANCEL WASHING MACHINE ONLY. And yet, they canceled the entire order. I spoke to the resolution department and said, this was 100% not my fault and I need Home Depot to get me that Fridge. They said it's back ordered for another month and a half... I demanded some form or restitution- they said they could give me a Home Depot gift card to purchase a "dorm fridge" for a few months... for a family of 6. So happy Home Depot has decided to save money by losing me forever as a customer! Buy from Best Buy or PC Richards or LOWES... Home Depot does not care AT ALL for their customers and the woman I spoke to from corporate resolutions proved that- they do not care.