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241

3 Reviews by David

9/30/20

These guys were recommended by Home Depot to do my project; tile replacement on my deck. They visited about 2 weeks before work began, to clear all details. They explained I'd have to remove my iron rails in order for the installation to begin. I largely removed them and on day one of installation, I overheard the installation team discussing that morning the difficulty of the job and asking their boss if he could "get them out of it." They left and that afternoon, I was told it was too dangerous, OSHA issues, etc. and can't do the work. Why was it not mentioned 2 weeks ago, now I've chopped up my iron railing, at their request and I and left in a lurch. I offered to reinstall the railing and still no call back, nothing. Engaged Home Depot and they were absolutely useless in trying to find a solution. They only wanted to sell materials not actually help the customer find a solution.

12.0K Views
9/30/20

Romanoff Renovations was recommended by Home Depot to do my project; tile replacement on my deck. They visited about 2 weeks before work began, to clear all details. They explained I'd have to remove my iron rails in order for the installation to begin. I largely removed them and on day one of installation, I overheard the installation team discussing that morning the difficulty of the job and asking their boss if he could "get them out of it." They left and that afternoon, I was told it was too dangerous, OSHA issues, etc. and can't do the work. Why was it not mentioned 2 weeks ago, now I've chopped up my iron railing, at their request and I and left in a lurch. I offered to reinstall the railing and still no call back, nothing. Engaged Home Depot (Carol - Store Manager) and they were absolutely useless in trying to find a solution. They only wanted to sell materials not actually help the customer find a solution.

3/13/16
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