Sinnapalaniandy S.

I placed an order for supply of Samsung Washing Machine. The Sales Person informed me that they do not have the appliance in stock but can arrange for delivery on 17 September 2020. I accepted the terms and the order was processed. The Sales Person guided me to make payment using their payment device, payment was made using my CIBC Debit card. (Inc *******) Order No: *******. The Sales Person informed me that the appliance will be delivered as scheduled and a day before delivery I will receive a call confirming delivery schedule. I did not received any call on 16 September 2020 ans no delivery was made on 17 September 2020.
I visited their outlet on Morningside Store 7027 and spent the whole day with their staff to find out that they did not deliver the appliance because payment was not made. I produced a statement issued by CIBC confirming that the Invoice value was paid in full using my CIBC Debit Card but they insisted that they have not received any such payment as yet.
When I requested the staff to cancel the order, the staff could not cancel the order because they have started an investigation on the order and payment. I could not understand their procedure on processing orders and/or receiving payment and/or refunding against orders cancelled by Customers. Dealing with The Home Depot (for me) sounds risky.