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S T.

Contributor Level

Total Points
84

1 Review by S

  • Home Depot

5/27/20

The only method of contact from the homedepot.com website is a phone number with at least 45 minutes on hold. And after two 1 hour calls to homedepot.com customer service, my issue still is not resolved. Absolutely no response from homedepot.com customer service. Absolutely ridiculous to not have email as an option for contact on your website or another method to avoid the excessive time on hold. "We're here to help" in huge font on homedepot.com customer service page. If Home Depot was here to help, they would be easier to contact and respond to my issue.
I ordered two floodlights from homedepot.com on 5/8/20. I have an invoice for two lights, a packing slip that says two lights shipped, but only received one. The delivery arrived on 5/12/20 but only received one floodlight. The package I received is only 8"x8"x6"and only big enough for one light. I called homedepot.com customer service the same day of delivery. The only method of contact is a phone call. After on hold for one hour, I explained I received only one light when I ordered two. I was given a case number and I would receive a response in 3 to 5 days. No response after 7 days and I called customer service again. After another 45 minutes on hold, customer service called and left a message with the manufacturer and said the manufacturer would contact me the next day. After no response, I emailed the manufacturer myself and after a few emails to show invoice, packing slip, shipping label and box they are sending me my light I ordered, although as of 5/27/20 I have not received it

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