Grubhub

The jerk that delivered my "splurge pizza night," left my $40 pizza on the front porch in 35 degree weather. They didn't call, text or even knock and run. I found it when I locked the front door on my way to bed. I called grub hub to complain and get a refund the the $10+ fees they charged me, after. 14-minute call, I was told the best they can do is give me credit. LOL! As if I would ever use them again! Hysterical. I hung up on the lady, who was from another country. Can't deliver a pizza or hire people in their own country! Never again. The picture below just shows the pizza charge, I paid $38.88, so they ripped me off by $12.82. Jerks.

I was offered free delivery from my Amazon Prime account the first order was never discounted the second on never got discounted and was cold and stale because I suppose the driver GPS dont work the driver thought I lived N.E Minneapolis I live downtown in the ALTRIUM APTS Across the street From the Central Library on Hennepin Ave so The third order was not delivered the driver took a picture as customer service says but its not my apt building I dont knw where it was taken Customer service is not good I asked several times where is my order because I live on 3rd Hennepin the Mcdonalds is on 22 and Hennepin they denied me a refund now me and my baby have to go hungry and I got ripped off GRUB HUB IS THE WORST EVER DELIVERY I EVER EXPERIENCED THE CUSTOMER SERVICE IS NOT HELPFUDI willl be taking my orders elsewhere

GrubHub you have a serious problem with your drivers not using the insulated bags that are provided to them. Its lazy and unprofessional! My meals arrive consistently cold! I live in the northeast so its very cold out this time of year!

I used Grubhub, consistently, for some months. In a nutshell, the orders were always late and, usually, I had to end up reheating food once delivered.

Problem: Drivers pick-up too many orders and results in constant delays. I've, actually, ordered food that was 1 to 2 miles from my residence. Then, watched - via the location app - see the driver go to 1 or 2 other, wait for minutes for another order. Finally, rather than deliver my order, as my place is closer, they go another 4 to 5 miles away to deliver that order, then drive all the way back to my place. Again, the order late and food near cold.

Needless to say - I've deleted my subscription and will not be using this company ever.

The only positive aspect of the company is it, really, has a very good customer service.

Grubhub delivery offers the convenience of ordering from a wide selection of restaurants and cuisines without leaving home. On the positive side, Grubhub provides extensive restaurant options and quick delivery services, often delivering orders within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are areas for improvement. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting the same standards as dine-in experiences. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while Grubhub offers convenience and variety, enhancements in order accuracy and customer service would further enhance the delivery experience.

Fast, friendly & cheap delivery fees.
Kinda hard to mess this up if you ask me.

After reading some of the reviews, I see people have complained about the food, and it's presentation. Takeout is not known to be beautifully plated... it's usually shoved in a box.
They've also complained about the service... this persons job is to pick up the food from said restaurant & drive it to you.

My suggestion if you want 5 star service is to unearth yourself from the rock you've been hiding under since April and go get your own food!

Grubhub is great. Glad it's available for tired moms like me! Thanks grub hub!

I've been ordering food from this site for the past year, and I have never had a single complaint with their service. With more than 40 orders made, I think that is significant.

On the rare occasion that a restaurant makes a mistake or is slow to deliver, Eat24 customer service has resolved the problems quickly and to my satisfaction. I have never encountered anyone rude or dismissive. They are quick, friendly, and helpful.

Additionally, they constantly offer coupons via email or on Facebook, so I often save a couple bucks, allowing me to offer a bigger tip to the delivery person. I'm very pleased and will continue to use their service to find a number of local restaurants that offer convenient delivery to my work and home.

I am a loyal GrubHub user when it comes to getting delivery from places that don't deliver themselves. I have found after using it multiple times that it's very hit or miss. For example, there is one restaurant that always takes the full hour to deliver, and one time I got the wrong burger, but I'm blaming that on the restaurant because the rest of my order was fine. Then now I have found one place that I order from religiously, because I'm addicted, and the order is always here about 10-20 minutes sooner than expected. I've tried a couple other restaurants over my time of using GrubHub and they went fine as well. So my advice is to not let the bad reviews scare you, I'd just proceed with caution until you know how it works for you in your area.

I attempted to place an order on GrubHub, which I do regularly on Tuesdays and Fridays, but I was blocked. The application told me to contact customer care to place my order. GrubHub also removed all my payment information with no warning or explanation. I called customer care to get an explanation for what was happening, but they told me they could not help me. They said they would send my information to a different team but refused to let me know when I would hear back. The rep told me there was a security issue, so I demanded they let me know what was happening. When a rep tells you there is a security issue with your account, and all your payment information is missing, hearing "I can't help you" is not reassuring. I escalated to a manager who read from the same exact script. Five minutes later, I received an email saying my account had been closed, with no real explanation other than violating "Your Content and Conduct." Obviously... this is in retaliation for me telling the CS Manager the service I received in the call was unacceptable. I did not raise my voice. Used professional language. GH can even review the call and see that is the case. Verson G is the person responsible for the account closure, but of course, I cannot contact that person because that would be far too efficient and helpful. I have never filed a complaint with a restaurant or driver. I have never had an adverse interaction with any restaurant or driver. I have never received any notification of any problems. Just a notification that my account was closed and no attempt to explain what "security incident" caused my credit card information to be removed from my account. I want a full explanation of what happened and what is being done to address the "security incident."

I will never use Grub Hub again. The driver was late, my food is cold and I want a refund.
No stars--THEN TRY TO SIGN IN AND IT CONTINUES SAYING WRONG SIGN IN--THIS IS 2 TIMES THIS HAS HAPPENED.
I have photos but can't download
Panda Express
DSV ******* Grubhub **************

There is no customer service even though they claim there is once your order is complete you Cannot get any help from anybody -- they just keep sending you to their help page, which has no help on it, Naturally. Just a lot of useless articles and no way to reach them. Initially I had a chat feature but that disappeared evidently because the order is complete. They ripped me off by charging me 25% tip without my permission. I was never an option for a tip and I never in 10 million years would've picked 25%. I always tip 20% and they have a lot of nerve defaulting to 25 and then not even showing me the field. Total and complete rip off I would never use them ever again because there's no way of reaching them when they have ripped you off. Not to mention that the restaurant did not get the extra message I sent asking for gluten-free soy sauce so it ruined my meal and I was vastly overcharged. Supposedly this was free via Amazon and indeed I was not charged a delivery charge but there were so many extra charges it ended up costing me an additional $10 above the price of the actual dish. And that includes the four dollar tip I did not approve. I would never ever use them again and I suggest you do not either.

Terrible customer service, delivery drivers constantly not reading the delivery instructions OR the sign I have on the door of the enclosed porch!? I mean this is ridiculous. We should be able to contact you with our issues and the inquiry be settled. Settled meaning both parties meet or have an understanding that allows us to feel heard and cared for. Which is not AT ALL how you are handling things. Esp because I can tell your agents are now scripted (I know this because I spoke to three dif agents) (oh, and not to mention I see the same complaints and the SAME verbiage used with OTHER customers that write reviews- so it's 100% Bull.

We have used Grubhub quite often, but since they teamed up with Amazon no food gets delivered 3 times. Credit card was charged 3 times. Restaurant never got the order. I can't show proof of purchase because it was never delivered.

I accidentally ordered to the wrong address. I caught the error right after I made it. With no phone number to call, I was forced to have to interact with Grubhub through online chat. When I gave the correct address, I was told it was too far away. I then asked that my Visa card be refunded. I was told several times that they do refunds. Only Grubhub credits!. Thanks for the great first impression experience Grubhub. I should have read the reviews first. After I use this credit up, Never Again! Very bad business practice.
Jimbo H.
Creve Coeur Mo.

I ordered pizza hut on 6/5/24@5:29:55PM through grubhub Amazon prime to be told it would be here no later than 6:08. Then I got another text message stating that no later than 6:44. Then I hit the track button when it still wasn't here and it said it would be delivered by 7:14. Once we finally got the order the pizza was ice cold. I also found out that GrubHub charges more than what Pizza Hut charges plus they may deliver for free but they are charging a service fee as well as automatically add a 20% tip that you can change. So excluding the tip GrubHub charged me $36.77 where had I picked it up from Pizza Hut it would have cost me $26.75 so there is a $10.02 difference. Pictures included. Horrible!

I go hours without an order, even on a busy weekend night. And they drop your orders somehow. Their system is rigged and not worth it. I've done so many delivery services like door dash, etc. but this has been the worst.

I ordered food from two different locations. Once was cancelled last minute. Second time it was delayed & items were never delivered. Driver submitted a picture on what it looked like it was a sidewalk in the middle of Mordor. There's no rating system on their drivers for a reason. They refunded me the whole amount, nonetheless the company's culture & commitment to bring quality service reflects on the professionalism & dedication from their drivers. I'm cancelling my membership with them.