Marc A.

Cancelled my 2 transactions to a friend in Mexico for no reason. When I asked them, they first hung up on me. Then the next person told me it was "for security reasons" they could not tell me. Then his supervisor read the exact same script the 2nd guy used. When I filed a complaint with Moneygram corporate, I was told "Upon review, it appears that your concern about the transactions with the reference number of ****2942 and ****6382 that was canceled without an explanation has already been addressed by one of our representative." This level of incompetence is astounding. I can assure you I will never use Moneygram again.

Returned a pair of shoes for a refund. The website says 10-14 business days for the refun to be processed. When I called customer service, they told me the "policy" is 21 days to "inspect" the shoes, then another 5 business days to issue a refund. It will take more than a month after they received the shoes to issue a refund. This is an unacceptable timeframe and does not follow their posted policy.

I ordered a hitch from iBoats that I needed quickly. I paid extra for the 2nd Day Air shipping, but iBoats sent it via standard Ground. I called and spoke with a manager who told me I could refuse the package since it was their error. I did so, but now they have refused the package on their end. I called customer service numerous times, but no one answers. After you are on hold for 5 or so minutes, the system asks for your phone number for a "call back." When you enter it, it abruptly tells you goodbye, and no one calls back. I sent three emails, none of which have been responded to. At this point, they have hundreds of dollars of mine, but since no one answers phones at the company, or returns calls, I have no way to get it back. Off to the BBB to file a complaint...

I did discover that if you hit * after the system answers, you can then get to the company directory. If you hit 527, you will be sent to the voicemail of Jason, who is in charge of service. He does not actually answer the phone, but I will be leaving messages on a regular basis until someone calls me back. I do understand that the "pandemic" has caused staffing issues, but if you cannot stand behind your sales, then close up shop until you can.

My bank account was debited $231.88, with no notification from StubHub, nor any emails invoicing the amount. I spoke with customer service last night, and the agent flat-out refused to connect me with a manager because she said they would tell me nothing different than what she said. This is highly unacceptable. I have also lodged a complaint with the BBB, filed a dispute with my bank, and am seeking legal advice on the matter. What kind of business takes money from your account when there was no ticket order or any other sale? What kind of business then refuses to speak with you about the matter and refuses to allow you to speak with a manager or anyone who does not read from a support script? This is a horrendous company with which I will never do business again.

Facebook's customer service is worse than Comcast, which I would not have thought possible until recently. They disabled my account for listing a soccer jersey for sale on a Facebook page devoted to selling soccer jerseys. I used my own text, my own photo and my own account, but yet their system automatically disabled my account for violating intellectual property standards. They do not respond to requests for support, nor do they respond with any substance to BBB complaints I have lodged. All it would take is a semi-intelligent person to investigate, and they would realize something is wrong with their automated checking process. But since they will not communicate about it, I am left with no way to access the hundreds of photos and videos stored in my account, not to mention the hundreds of friends with which I kept in contact. What a pathetic, awful way to do business. They allow despicable content on their pages, for which people are not banned, but yet when someone follows the rules and their algorithms fail, they treat you worse than the pedophiles, stalkers, criminals, etc. that crawl all over Facebook...

Initial issues with the order were resolved successfully. The desk is nice and serves my purpose well.