MoneyGramReviews 82

An account was created under my details. Two transactions were made. I reported these the moneygram. I was told the money can't be returned, and the account used has been closed due to moneygram was unable to verify the account. They should not have made the transfer if the account could not be verified. I have been left to report to the police and action fraud to try to get the transferred money back.

Every time someone sends money, they internally block the transaction without any reason. Most of their customer service people have no information to which to help the customer. I don't know how they are still in business

Their platform promises attractive returns, but it's all smoke and mirrors.

I strongly advise against getting involved with MoneyGram, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support).

Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds.

A misspelling of recipient's last name (Ruttanapanya vs. Rattanapanya) caused a STOP to the $400 transaction I initiated.

The name is in Thai, spelled either way (without issue) yet MoneyGram put a STOP to the transfer.

The case shows that the refund is READY, but EVERY Walmart location declares "the system is down".

It took going to 3 different locations (the location of the initial transaction 3 times) to finally get the refund completed stone across the ckunty...because of a "security breach" on the system level & certain Walmart employees NOT knowing HOW to operate the system (let alone the BLATANT money laundering happening internationally...but we won't get into THAT right now); which is a poor excuse IF MoneyGram ALREADY KNOWS THIS & has ALREADY addressed the issue.

"Karen" (that's her name...not the popular monicker going around) at the Walmart location in West York PA, USA obviously DOESN'T KNOW HOW TO USE THE SYSTEM; making transactions at that location VERY DIFFICULT.

I never trusted money transfer systems like MoneyGram & Western Union entirely anyhow...but THIS made the issue FAR LESS a "friendly experience".

I attempted to send money via MoneyGram and was waiting for the notification to validate the transaction. To my surprise, I did not receive any alert and MoneyGram blocked my account. After contacting customer service, I learned that my account has been permanently blocked due to a false fraud alert. I find this situation unfair and frustrating.
Fortunately, I now use Western Union and have never had any issues with their services.

Awful experience- the system doesn't allow to receive more than £800 but not the sender or the recipient get given this information! One week later and countless wasted hours in different collection points/ post offices and unable to receive the money! Spoke with money gram too and they are unable to do nothing! Worst that western union and we are still out of pocket! DO NOT use

I am hearing disabled and have tinnitus. My mother has dimension and I had to obtain guardianship and conservator of her to manage her money and take care of her. I had send MoneyGram from our joint bank account. I went to Bank of America to set up a conservator bank account for her and against my will, they closed the joint bank account before a moneygram payment fully processed. So the bank account withdraw that funded the moneygram was rejected. I made the moneygram transaction from my personal account afterwards. Moneygram then closed my online moneygram account for disputing the transaction. I did not dispute it, when I notified the bank, they shut it down against my will. I had no control over it. Their lawyers shut it down and created a new conservator account and moved all the money into it from her account and our joint account. I explained this on chat to the moneygram representative and she did not care and did not want to remedy a situation that was beyond my control. I have been a moneygram member for many years. I will never use moneygram again. Moneygram is a horrible company and there is far better alternatives available.

Cancelled my 2 transactions to a friend in Mexico for no reason. When I asked them, they first hung up on me. Then the next person told me it was "for security reasons" they could not tell me. Then his supervisor read the exact same script the 2nd guy used. When I filed a complaint with Moneygram corporate, I was told "Upon review, it appears that your concern about the transactions with the reference number of ****2942 and ****6382 that was canceled without an explanation has already been addressed by one of our representative." This level of incompetence is astounding. I can assure you I will never use Moneygram again.

I did the transaction and they took my money right away. After they didn't want to give the money to my family. I called and after 30 minutes of question me like if were a convict I decided to cancel and they took 12 days to give money back. ($2000)
Use western union, it's more expensive but they are very efficient

On November 4,2023 my daughter sent $100 dollars to my wife's polish debit card, which my wife never received. My daughter contacted my wife to see if she received the funds, my wife went to her bank, and found out that they do not accept direct deposits from moneygram to their debit cards, which are under MasterCard. My daughter contacted moneygram and canceled the transfer, and moneygram refused the money, but later took the money back statin they money was deposited on my wife's debit card. Moneygram launched a review and states the transfer was completed for the sum of 406.27 PLN, of which my wife's bank has no record of. MoneyGram has blocked my daughters account and refuses to talk to her when she calls customer service. Tonight I called moneygram 1 800 number and spoke to customer service, I called to find out what they do if a person makes a direct deposit to a MasterCard debit card, they refused to talk to me and I put my wife on the line with them, she speaks English but not very good, so they get an interpreter for her and asked for the transfer reference number, which she gave them, in which the looked up the information and told my wife to have our daughter who is in California and is the sender to call them, that they had investigated and found the money was deposited on my wife's MasterCard debit card issued by her Polish Bank, and in reviewing my wife's deposits back to October, she has no deposit of 406.27 PLN or any amount close to it, as all her deposits are under 100 PLN. Any time I was talking to my wife the moneygram agent was very rude and told me he could only talk to the recipient, which I explained I was explaining things to my wife who speaks Ukrainian, Russian, Polish and English. I finally demanded to talk to his supervisor, which he gave us a run around, and kept stating have the sender call, because they have investigated and they money was transferred to my my wife. When we explained that moneygram was refusing to talk to our daughter, he just keep repeating to have her contact them. When she called she refused to talk to her. I finally got to talk to his supervisor once I became irate with him, and when his supervisor talked to my wife it was a echo chamber of have the sender call them, which she can't because they have blocked her. I told the supervisor we will be contacting the FTC consumer protection. Then she figured out my wife was on speaker phone and refused to talk to my wife untill she took the call off speaker phone, we told her we could not because we was calling on Skype, so she ended the call. I will never do business with moneygram ever again,

I opened an account with MoneyGram yesterday. I tried to send money today. My transfer was "denied" with no reason given and they closed my account! I think that MG must be scammers. When i tried to ask for a refund they said, "Your request is denied." They stole $1,500.00 USD from me. DO NOT USE MONEY GRAM EVER!
I cannot add any "proof of purchase" because they will not recognize my username and password anymore...which would allow me to get back into my account. These guys are professionals, that's for sure!

So December first my mom.sent me 200 dollars by money gram I went to pick it up and it wasn't letting me get it with the number I was given and kept asking for my mother's birthday and it's NEVER ever asked.for.that then froze the computer when went back after computer was restated and put in information and it says was already payed out NO it wasn't so called put in a complaint. The post master Here on the 2end of January gets an email saying g it's been all fixed NOPE new reference number put in it comes up as a SOMEONE else name not even MINE call back sorry the money was picked up NO again it wasn't this money was for MY SPECIAL NEEDS CHILDS CHRISTMAS! 😕 THEY HAVE LIED and keep making up stories as to why I can't get that money over and over it's BEEN a month damn well give the money to the right people!

Trying to send £125. To China, refused as a dodgy area £125 ff's never use them it is just too complicated

I send money thru money gram to my friend in Mexico he came with 2 id and passport still they won't give him the money, and wouldn't refund the money back to me.UNPROFESSIONAL

I was recently double charged for a single transaction, so I sent a dispute out to get the transaction reversed, because i did that moneygram decided to close my account without any notification and told me that even though I was not at fault, that my account would be permanently closed.

Their customer service is sh*t, got 3 money orders and wanted them to cancel, but they denied to cancel my money orders,

I would never recommend them to any one.

This company never respect their clients and act like MoneyBordel.

Looking to have your account CLOSED without any explanations MONEYHELL is here to drive you crazy.

MoneyGram closed my online account for no apparent reason. Their excuse is that their Security system was uncomfortable processing my last transaction. While unable to give me specifics details when and where the last transaction was made. While insisting that I proceed with future transactions in store. The last transaction I know I made was in store. Which means that my online account got closed due to me making an in-store transaction. While they insist, I make any future transaction in store. Unable to provide details for closing my account other than security reason, no details on what raise the red flag when I sent money to my wife in store using MoneyGram. I'll stop using MoneyGram and I'll recommend Western Union, Wise, PayPal... but never MoneyHell...

Literally piece of sh__. The SMS verification did not work then I had to contact support which responded like 3 days later.
When I finally tried to make a transaction, it got rejected. AND MY ACCOUNT JUST GOT BANNED?!
Only for live chat to tell me later, they have refused to provide service to me? You have my ID. My card which is in MY NAME and it requires a text verification, which went through. This is the worst financial platform I have ever used in my life.
THEY TAKE YOUR INFORMATION THEN BAN YOU! NOT SAFE! AVOID AT ALL COST!

Sent $140.00 in funds to a dear friend in Gambia, West Africa on 6/23/2023, and was told, when four days had passed, that there was a delay but that the transaction was in process and that it was too late to cancel and resend as a cash pickup. Three more days later, my friend's bank informed him that nothing had been received to his account despite MoneyGram telling me that the transfer went through.

Fast forward three months and 3 case numbers later and I am still trying to find out what happened to my money, as my friend most definitely did not receive it, which I confirmed directly with his bank over the phone, so anyone's guess why MoneyGram hasn't done the same. They still insist that the transfer went through when that is simply not possible. I am done with them. No one there will help me, they just sound like idiotic broken records hoping I'll go away. So, $140.00 is just gone, either lost or stolen and there appears to be no recourse for this.

Trust me, your money IS NOT SAFE with MoneyGram. Use anyone else but them to send/receive money.

If you an avoid this company, use anyone else! They cost more, they think every transaction is fraud, their confirmation phone system is ridiculously long, and even if your receiver has the authorization number to pick up the transaction, you'll have to call back in to confirm after they're denied picking it up. Even then, sometime they'll deny it and hold your money for weeks.