MoneyGram

THE WORST MONEY SERVICE EVER! WILL BE CONTACTING THE NEWS REGARDING THIS, IAM CANADIAN AND MY ENTIRE FAMILY FROM COSTA RICA... THEY SENT MONEY 3 TIMES IN 2019 2 IN THE SAME DAY FOR WEDDING EXPENSES AND THEY BLOCKED ME BUT DO NOT HAVE THE BALLS TO SAY IT. EVERYTIME I TRY TO RECEIVE MONEY FROM MY COUSIN, MOM, STEP BROTHER, STEP SISTER... IT GETS REJECTED. THE LOCAL OFFICE MAKES IT VERY CLEAR THAT IT IS MONEYGRAM REJECTING IT. WHY?!? I HAVE LIVED IN CANADA FOR A LONG TIME AND NEVER ENCOUNTERED PROBLEMS TRYING TO GET MONEY FROM MY FAMILY. THEY MAKE YOU FEEL LIKE A CRIMINAL.

The worst company I ever did money transfer I called to get my own money back and they keep giving me the run around they took my money $960 they don't wanna refund it shame on this company

They seized my money transfer and I never got paid. Lost 700$ and I tried to make a complaint but the guy on the phone said they have no complaint departement. This is the closest thing to fraud. When the sender called they started asking alot of personal questions. DO NOT USE MONEYGRAM I LOST 700$

Trying to send £125. To China, refused as a dodgy area £125 ff's never use them it is just too complicated

On 5/12/20 I used Moneygram to send my son $140. He couldn't pick it up that day so I cancelled the transaction. I received an email confirmation of cancellation stating a charge will show on my account but the credit will be completed in 3 to 10 business days. It has been 27 business days. I have verified the charge with my bank showing on 05/14/20 and no credit as of 6/12/20. I have proof. I spoke with a Moneygram representative today. He hung up on me after stating the credit has taken place and there isn't anything else he could do for me. I asked to speak to a supervisor. He said he was the supervisor then repeated that he is going to end the call. I promptly contacted my bank which thankfully requested that I forward the cancellation email to him. I say thankfully as the original cancellation confirmation email mysteriously is missing from my email account. Did you know that companies can recall an email? They can and they did. They purposely erased my only "proof" that a cancellation took place. My bank is investigating. I went to the Better Business Bureau to file a complaint only to find out I am the 701st person to file a complaint against them in 3 years. Imagine how many others there are that just didn't know to file a complaint! How is this company still in business? Why isn't anyone doing anything about it? Moneygram targets poor people that don't have access to technology or have bank accounts. I only used them as my son is one of those people. Since, I set him up on Paypal. Please, somebody do something about these crooks!

Sent my sister money and when she went to pick it up she was denied. I had plenty of money to transfer and no reason was given to why it didn't go thru. Stick with Western Union more reliable!

I send the Money to an old lady my aunt, everything was fine, USerid, when she went to cash it, they will not ca$#*! in Medillin, this is the third time with Moneygram. Go and check my record, I have to cancel it, instead of refund of 204.99, you refunded $200, I need 4.99 ASAp, I am contacting BBB and the federal agency who monitors you and also my congressman.

Dear Asif Khan,

Thank you for submitting your Case to us online.

Case #*******: "MGO - Complaint" has been created and we will respond to you shortly.

Thank you,

Moneygram Payment Systems, Inc.

The lady who answere the phone can't even talk English and talks 100 MPH. I don't know what she is doing answering the phone. I need $4.99 ASAP and never going to use a trash, dishonest company like yours.

Asif Khan

I send money thru money gram to my friend in Mexico he came with 2 id and passport still they won't give him the money, and wouldn't refund the money back to me.UNPROFESSIONAL

I tried to send money to my brother twice and they canceled both transactions. They keep the money for 10 days! That's the only suspicious thing I see on this.

My dad passed away I sent money to my brother for funeral which is my mom son they don't give him the money when i call they said because there is a lot of fraud I have to give his birthday, why were don't have the same last name and he picked up another person last name ask me if I send money for that person before (I never know that person) after 45mns of interrogation he told me my brother can go ahead and pick up the money, while he went to the place to pick it up the guy already canceled the transaction he being lying to me the whole time please don't use this company if you need the money on hurry use XOOM from PayPal thank you I never use them again and I make sure none of my friends and families use them I can't wait to see them out of business

This is a scam!, I couldn't get my money back! Careful with this, I don't know how this app is available in iPhone

They double charged my card and now it's taking 3-5 days just to get my money back that they took illegally.

I sent funds and reciever had an error didnt like the people and cancelled the send went to a 711 store in another city only to be told I would have to go back to the sending store to recover the funds which is a 2 1/2 hrs drive away only to be told 7-11 stores no longer payout or send money yet the machine is still in the the store. Order was cancelled and a collect number was issued to be collected at another store which they stated would pay out when arriving at this store being a 2 hrs drive the owner said he was no longer accredited to pay out and something about the fees the most interesting part was his comment about forex trading as he did this his view was they hang on to the money as long as possble as they make money from your funds while in their hands
After calling the call center with people whos english is extremely hard to understand I was once again told all the stores I could get my money back from one does not exist anymore and 7-11 has terminated paying out or sending moneygram seems to be a pretty hard thing to get your money back guess a few phone calls to financial regulators to have a look at this may get a refund of my money
Moneygrams web page for location is very out of date certainly not a group I would send money thru again and pretty much lesson learnt dont send money to others thats not your family of known to you
Cant say the call center people are very helpful and certainly would not let me discuss this with a more senior staff member just the usual muck you around policy as is most large companies

If I could give them More than 5 stars I would, Easy/ fast/ and they fix any problem in few seconds, LOVE IT!

It's 2022 time for convenience and 3x I had to leave my house and visit a Walmart or CVS to complete a transaction. Due to horrible Website functions

Worst service. Disappointing. Money Not on time very bad customer service, rude and no cooperation.