• Skrill

Skrill

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Overview

Skrill has a rating of 1.19 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 186th among Payment Processing sites.

  • Service
    57
  • Value
    55
  • Quality
    54
Positive reviews (last 12 months): 4.2%
Positive
1
Neutral
0
Negative
23
27
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Waiting for their reply since customer service Ivan apparently does not have the "authority" to do it.
  • To make matters worse, $100 was taken from my bank account but the app only shows $50.
How would you rate Skrill?
Top Positive Review

“Easy to use and good customer service”

Aziz A.
4/18/23

Was extremely easy to register & set my account up. I found it simple to send an international transfer - I needed to contact customer services to ask them about something and I found it convenient to do so, able to get through quickly.

Top Critical Review

“They stole my money”

Gavran P.
1/29/24

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

Reviews (179)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31) bank account (18)
Thumbnail of user gavranp
1 review
1 helpful vote
January 29th, 2024

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

Service
Value
Quality
Thumbnail of user bitrong88
1 review
0 helpful votes
March 8th, 2024

When I first created an account, all the verifications I did, my ID expired, so I used a passport from the second country Vietnam, but now I live in the US, I passed address verification, bank account and everything was verified, I deposited cash to Skrill, and the bad thing is that skril kept my money, now not accepting Vietnamese passports My man, it's a scam, I hope any authority will punish Skrill

Thumbnail of user pierrem147
2 reviews
2 helpful votes
March 18th, 2024

This company charges you so much money to complete a transaction to a 3rd party.
When you feel that you don't want to do business anymore and that you want to get the rest of your money and close your account... they will shut you off without any warning.
Then, after a couple of months, they will send you an email saying that since your account is not closed, you will have to pay them a fee of 5 euros that will be charge every months.
Even if you reset your password to get into your account and do the verification code, nothing will work.
They will cut you off of your account and they will not respond to your emails.
They are a criminal organization... they should be closed and all their clients should be reimbursed.

Tip for consumers:
Don't do business with that site... they are real crooks and they change their FEEs all the time, for no reasons.

Products used:
They are providing the service of transferring money to 3rd party.
Digital money or real money or Bitcoins.

Service
Value
Quality
Thumbnail of user liampro1111
1 review
0 helpful votes
February 24th, 2024

They literally limited my deposit of paysafe card to 9.34 even tho i have still more than 100 dollars left to spend on non verified acc.

Tip for consumers:
Skrill is $#*!

Products used:
bruh

Service
Value
Quality
Thumbnail of user farzad.karimi113
1 review
1 helpful vote
December 15th, 2023

This payment platform is extremely unsatisfactory. Once you deposit money into your newly created account, it becomes impossible to use or withdraw the funds because they never verify your account. On top of that, you are required to pay a monthly fee of 5 euro for simply having an account, even if you do not use it. To add to the frustration, they continuously send emails every month to remind you about deducting 5 euro from your account. It is disheartening to see your money go to waste. If possible, it is highly recommended to avoid this platform.

Service
Value
Quality
Thumbnail of user foodcitations
1 review
1 helpful vote
March 22nd, 2024

They stole my money. They use the verification process in order to scam people. They needed my ID but won't recognize it. Then, I tried contacting the support and all of a sudden, my account was locked and my $200 vanished.

Thumbnail of user rafaelb203
1 review
0 helpful votes
March 12th, 2024

I chose Skrill as my new deposit and money transfer account.
A couple of days later I tried it for the first time. I received a payment and tried to transfer a small amount to myself via USDT to see if it worked.
However, to my surprise, they charged me an exorbitant NETWORK FEE, in addition to the 2% that was already provided.
Basically, on a withdrawal of 30.42 USD, they have deducted 18.71 USDT as Network Fee. It has no logic.
When I questioned them, it took them more than 1 week to respond, and the response was from someone who didn't even take the time to read my complaint.

I still do not understand the reason for this charge, and I have not yet received a response. But what I do know is that I won't be using Skrill anymore.

--------- Below are the messages from the conversation with the support team ------

Skrill Support Team
12/03/2024
06:38
Hello R--- C--- B---,

Thank you for contacting us.

We apologize for our delayed response. You will be able to see all of our applicable fees from the link below:

(link to fee information)

We hope we have been of assistance.

Kind regards,
Brayan
Skrill Help Team

R--- C--- B---
11/03/2024
12:05
Hello,
It's been a week since I opened this case, and I still haven't gotten a response.
I read that you have the aiming of responding within 24 hours. I understand that it can be a little late, but 1 week feels like it's already been too long.
I await a solution
Rafael

R--- C--- B---
04/03/2024
11:40
Greetings,
I chose Skrill to be my new money transfer and deposit account.
Today I tried it for the first time. I received a payment and tried transferring a small amount to myself via USDT to see if it worked.
However, to my surprise, you charged me an exorbitant FEE, in addition to the 2% that was already expected. I looked up the price of the ETH GAS FEE and it is very far from what you charged me. I need an explanation, to see if I continue using Skrill or if I migrate to another virtual wallet.

I look forward to a response.
Below I leave the details of the transaction.

Transaction ID
*******365
Amount withdrawn
30.42 USD
Fee
0.61 USD
Network Fee
18.******* USDT

Products used:
deposit and withdrawal

Service
Value
Quality
Thumbnail of user samim93
1 review
2 helpful votes
September 21st, 2023

I deposited money on this site and now for a long time I have tried several times to transfer the money from Skrill to my account, but they They are keeping it closed and preventing me from sending my money to my bank! I went to my bank and they tried with me for an hour to deposit the money into my account but even they didn't succeed. I even called the customer service skills number, but I was not able to make a call. Number: 1 (855) 719-
2087!

Service
Value
Quality
Thumbnail of user aziza72
2 reviews
0 helpful votes
April 18th, 2023
Verified purchase

Was extremely easy to register & set my account up. I found it simple to send an international transfer - I needed to contact customer services to ask them about something and I found it convenient to do so, able to get through quickly.

Products used:
International moeny transfer to Euros

Service
Value
Quality
Thumbnail of user modiser
1 review
1 helpful vote
November 6th, 2023

I did a withdrawal transaction with skill on Sunday 27th August 2023 but I have been taken from pillar to post regarding the transaction and now they are keeping quite about it after demanding bank statements that they wanted to confirm if indeed I did not receive the money.

Service
Value
Quality
Thumbnail of user robr240
4 reviews
1 helpful vote
June 16th, 2020

I have used this several times for international exchange, Between Canada, Vietnam, Germany.
Pros:
- best exchange rate net of fees
- can use credit card to fund transfer with no extra fee
- generous referral program ($25 if you use robertr53 at time of transfer)
- fast during weekdays, sometimes as little as 30 minutes for money to arrive

Cons:
- ID verification a little buggy
- when paying by credit card, expect to call your credit card company to authorize transaction

Thumbnail of user julianc257
1 review
2 helpful votes
May 5th, 2023

I bought some units in CGLD at $0.65/unit for a total of $124.52. This is my first time buying this coin. I was totally flabbergasted when I found out, after purchasing, that I start with a $27.62 loss (-18.15%). The counter was a flat-lined with no trade till time of writing. I don't know how this comes to be such. I hope someone is able to explain to me so that I and other unsuspected investors would know to avoid.

Thumbnail of user bruceb1707
1 review
1 helpful vote
October 15th, 2023

They scam you with a lot of hidden fees for every transaction. They also charge you $5 for every month of inactivity.

None of this is clearly mentioned on sign up or when you add your bank.

Additionally I couldn't even compete 1 steam transaction for which I had signed up in the first place.

So I added $20, couldn't compete transaction and now deleted my account with $0.1 in the account. Rest of the money was used up in transactions that didn't even go through and I can't withdraw the remaining $0.1 cause there is withdrawing fees.

Piece of $#*! useless website.

Service
Value
Quality
Thumbnail of user marnegvera79
1 review
1 helpful vote
September 19th, 2023

I had a terrible experience with this company. I deposited my money and was then told that I needed to verify my identity. However, my verification was denied and I have been unable to withdraw my money since then. To make matters worse, $100 was taken from my bank account but the app only shows $50. I strongly advise against depositing any money into this app as it seems to be a fraudulent operation.

Service
Value
Quality
Thumbnail of user anng560
1 review
13 helpful votes
January 21st, 2022
Verified purchase

I should have read the reviews first before I use this scumbag. They will steal your money in a snap. To think that they are only e-wallet and they will reply in your email that your account is restricted and they found reasonable grounds. Like what the heck. After you transfer the money to skrill that's the time they will find reasonable grounds to restrict the account? Totally bull$#*!.

Thumbnail of user larrys1576
1 review
3 helpful votes
July 21st, 2022

NOT worth 1 star!
Shocking and deliberately misleading!
They are s…t, they're happy to accept any amount as a deposit, great, you'd think? But, NO!
What they don't tell you is they restrict your withdrawals to $700 per day!
You only find this out after you deposit and TRY to withdraw!
When I rang the UK office the lady found my call TOO hard to handle and put the phone down in my ear!
Stay away at all costs!

Thumbnail of user davidnaranjovelasquez
1 review
2 helpful votes
June 21st, 2023

Este sitio no te va proteger contra estafas, se van a inventar muchas excusas para que el dinero que tu deposites en su cartera jamás pueda ser usado, o retirado. Si depositas grandes cantidades misteriosamente se inventaran una regla en la que dirán que estas incumpliendo con sus políticas o reglas, te banearan y se quedaran con tu dinero. No uses este servicio si de verdad valoras tu dinero, es un paraíso fiscal de estafadores para estafadores.

Service
Value
Quality
Thumbnail of user derekv87
1 review
6 helpful votes
May 20th, 2023

Be very careful. This operator has sneaky ways to claim you didn't comply to their admin requirements and then keep your money as an admin fee. They will also not tell you what you did wrong only that they have reason to believe you did something wrong. I don't understand how they are still allowed to be an operator in the UK payments system. They should be investigated and shut down. Do NOT use.

Products used:
Payment service

Service
Thumbnail of user panagiotist13
1 review
2 helpful votes
June 19th, 2022

The truth is that I has a Skrill account for many years, and used it occasionaly mainly during my travels, as a security measure, just not to use my regular cards. However I didn't use my account much, after I got Revolut which is much more convenient and I had never activated the new card Skrill had sent me.
Everything was great until one day I've noticed that my account had negative balance. I asked them how can this be possible as 1) My card had not been activated by me 2) Since I had no money in it, whoever made the charge should be declared and not have negative balance. They reply that the charge was from something I bought A COUPLE of YEARS ago, and the merchant decided to claim the money now. Needless to say that this was totally unacceptable as I was unable to remeber whether or not I had made this transaction after two whole years, plus that even so, a mercant cannot just claim money whenever he/she wants, they have about 10 days I think to do that, and surely enough not two years!
So to summarize Skrill was asking me money for a transaction I had possibly, two years ago, the inactive card (it should not have worked just because it had never been activated) had negative balance (a card that it is supposed to be debit one and not a credit card, the balance should have never been negative) and they wanted me to pay the money!
Well needless to say that I just closed my account!

Service
Value
Quality
Thumbnail of user anzour27
1 review
3 helpful votes
September 12th, 2023

Skrill has to be the most backwards, half-assed, $#*! terrible website or service to use for money. EXTREMELY predatory site design is set up to take your money and make it as difficult as possible to return. We are in 2023 taking my money is just as easy as sending it back, theres no need for these ridiculous $#*!ing rules, why would i not be able to send money to a merchant's email using this site theres no $#*!ing difference between that and a person's email, why would i not be able to add your stupid $#*! virtual card to my apple wallet, why would there be a $#*!ING $10 LIMIT on my withdrawal through a bank AND WHY THE $#*! WOULD YOU CHARGE ME $5 FOR A FEE & HAVE TO WAIT 6 DAYS FOR THE MONEY YOU TOOK IN 2 SECONDS.

Value
Quality
Thumbnail of user deahyip
1 review
2 helpful votes
March 28th, 2023

I registered and tried to deposit money with my card, but they keep declining and want to connect my bank account. Because they are so good at protecting it! Yes, scam...

Service
Value
Quality
Thumbnail of user codym146
2 reviews
14 helpful votes
April 2nd, 2022
Verified purchase

My experience. Send money to friend. Friend fails authentication of his account. Friend told he can't reregister with that email address. Money now can't be collected by friend. Request for refund refused. So basicallly, Skrill took the cash and now won't give it to anyone at all. Dispute raised with Visa. There's no description that fits better than outright criminality. You may as well take your cash to a casino.
Follow up a month later - Visa came through! Despite Skrill's objections, Visa refunded me and reversed the charges completely. Thanks for validating my opinion, Visa!

Tip for consumers:
Just don't use this site. Avoid at ALL costs. If you MUST then use a credit card with fraud protection. When it comes time to challenge the charges, keep excellent records of all comms so you can dispute everything.

Products used:
Money transfer

Thumbnail of user freerm
1 review
0 helpful votes
September 16th, 2023

Luckily I managed to get my assets off this site because I can't make a withdrawal, but go with the help of the company on my title check (they help me liquidate my money) I was back in a week and a half. Very useful

Thumbnail of user maxwella34
1 review
2 helpful votes
August 3rd, 2023

As far as year 2023 concern, Skrill that we used to know as a reputable electronic money app site as now turned scam, pls run run run, just yesterday, I was scammed dubiously of my dollar, and at the same time closed my account...

Service
Value
Quality
Thumbnail of user garyw65
2 reviews
3 helpful votes
March 19th, 2018
• Updated review

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

SKRILL steals your money
March 19th, 2018
• Previous review

I noticed 3 charges all from SkrillUSA for the same amount of 77.18 all on the same day. All were not authorized and now I cant contact them. The number on their "help" page goes to a realty company. No other number is connected. I've written the NY Attorney General but do not expect much as I live in Ohio as is my bank. How did they get this new debit card number and what is with th 3 false charges. What else is there to do? Worse Skrill wants me to open an account before they'll answer any emails!

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