Skrill

I made a withdrawal on the 08/10 which arrived on the 13/10 but due to a name error my bank returned these funds on the 13/10/2020. Tomorrow is a month and still my funds have not been credited back to my skrill account. Ive call numerous times ive sent the proof of payment from my bank through 5 times and I had my bank check the transaction as well which after 2 days investigating they confirmed the funds successfully went back, where I forwarded them the very email from my bank confirming this to them as well.

All I get in response is we will credit the funds when we receive them, its 30 days later and NEVER EVER IN MY YEARS OF DOING INTERNATIONAL TRANSACTIONS HAVE I WAITED SO LONG EVER, in-fact never waited longer than 8 DAYS.

I want my money as I generally actually urgently need it. Skrills customer service has gone to the dogs. It was never like this and im hugely disappointed. Doubt very much I ever even want to make u of them again because of this.

Who can I report this to any assistance will be appreciated.

I have been using Skrill since March this year and have sent a small transfer (around $100) once a month. Other than a few technical issues, I've had not problems making these payments until last month. Last month, when I tried to make a transfer, Skrill temporarily restricted my account, asking for further information to confirm my identity. I immediately provided this information including copies of my Australian Government-issued ID. Skrill then unrestricted my account, send me an email my account was verified and allowed me to make the transfer.

Today, I deposited $100 USD into my account in order to make a transfer. Skrill allowed me to make this deposit and charged me a fee of $2.50 USD for the deposit. I immediately attempted to send the same amount to the same person to whom I've sent a number of successful payments through Skrill in the past, but I was unable to make the transfer and Skrill notified me that my account had been temporarily restricted, without giving any reason.

I sent a support request to Skrill asking how I could un-restrict my account, and I received this response within a short period of time (attached as screenshot):

Dear Lisa Marlin,
Thank you for contacting the Skrill Help Team.

We would like to inform you that we have made the decision to discontinue our business relationship with you under the Skrill Terms and Conditions.

Please be advised that our decision is final and irreversible.

Your understanding is appreciated.

Best regards,
Valeriya
Skrill Help Team

I have now attempted to access my Skrill account but I am no longer able to log in and am given the error "your account has been permanently closed." My bank account has been charged for both the $100 and $2.50 USD but I cannot access these funds to either transfer or recover them, nor has Skrill responded to my subsequent attempts to contact them since the above response.

I do not believe that I have violated their terms and conditions - Skrill has not provided any evidence of this, and they accepted my previous deposits and transfers of the same nature and to the same person. Furthermore, they now have possession of my funds which I cannot access, as well as charging me a fee for service which they didn't complete.

I've registered on Skrill thinking it was a secure wallet for my money, BIG MISTAKE, they will steal your money and ban your account for no reason, just read the reviews of other people on it they all have the same problem: Skrill stole their money and closed their account for absolutely no reason.
Good reviews? They are all just bots used by the company to make their fraud look trustworthy, if you are reading this please don't trust them with your money.
Here is my story:
I registered with Skrill and for a week; didn't have any problems, did some transadtions with small amounts, no problem, but guess what happened after I put a high amount on my account? I recieved this email:

Dear Ray*** Ben*****,

Your account has been permanently closed.

Best Regards,

Skrill

And NO REASON SPECIFIED WHATSOVER, they just closed my account out of nowhere without giving me a reason nor even a warning so I can withdraw my funds before they close it?
Now my money is GONE no way to get it back tried every way to login and I guess they took my money, just like that!
Thank you so much Skrill for stealing my money and closing my account!

UPDATE 3 - Despite promising to sort this out 2 weeks ago "saying it will take a few days for them to review and get back to me" - I cannot use my account and they haven't even bothered to reply to my 3 latest support requests.

UPDATE - 2 more days go by, they still don't care

UPDATE - I yet again get the same email that I received from them 9 days ago saying it will take a few days for them to review and get back to me. They don't care. BAD company

I have been using skrill for 15 years, spent tens of thousands of Dollars with them - I made a payment which somehow was charged back by my bank. This put my Skrill account in a negative. Upon finding this out I made an immediate payment in order to bring my skrill account back into credit. Since then my account has been suspended and I have been trying to resolve this for nearly a week. Nobody cares, nobody replies. This is extremely disappointing and unacceptable to me so I decided to close my account andwithdraw my balance, can't even do this now. My only crime is to cover a negative balance the second I found out about it. Thank You Skrill.
Not that anyone at skrill seems gives a damn but here is my ticket number etc:
TICKET RESPONSE (#*******) [ REF:_00D206XZL._500D01Q2VCR: REF]
Will keep everyone updated here and make sure others know about the way skrill have treated me on the other sites that matter. I dont want anyone else to go through this nightmare.

To many restrictions. Fees to high. I don't need somebody to monitor my transactions.
Stay away from Skrill.

I have been using Skrill for many years and I was sattisfied, however after many years of satisfaction, Desislava threw everything into water. The reasons:

1. Highly unprofessional behavior. I am asking her questions, she is responding shortly, inaccurate and closing the ticket as Resolved even she didnt try to help me. Than I need to reopen a ticket and wait at least 48 hours in order to get another unprofessional quick answer which will again be closed as "Resolved".

2. She locked my account by claiming that my account was created when I was underage! Now I am 31 years old. I am asking her when my account was created, she refuses to respond me and telling me to check my emails when I have created my account. If she knows that I was underage when I have opened my account, this means she knows the exact date when I created the Account however instead of giving me an answer, she tells me to check my email and find and email before many many many years.

3. Lets assume that I was underage when I created my account, why they accepted the account creation? There was ID Card Verification since ever. Didnt they see that I am underage that time? How they did such a huge mistake!? Also another absurd thing is that I am 31 Years old! According to their Terms and Conditions, people under 18 cant use their services, i am +13 from 18. If I created account and got verified before 18, this is not my mistake, this is their mistake so I shouldnt be the one punished after decade, the person who allowed this creation should be allowed.

4. I have done dozens of transactions via Skrill, since it was Moneybooker. Maybe Desislava that time was learning how to read letters and now comes and restricts my account. Shame on you.

When they were quite small I helped them to get customers with their referral program. I got totally over 60.000,00 USD referral commissions during few years. Then they just freeze my account. They even freeze account of my friends. I moved abroad and was able to open new account with my name few years later. Then one day I moved back to my home country and I updated my address and there was not any problem. Then suddenly they few years later freeze my account and when I call to them they said that my account is frozen and they will not tell me why but they promised to send me one email which is here:

"Thank you for contacting the Skrill Help Team.

We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

4. Opening Your Skrill Account
[...]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[...]
16. Termination and suspension
[...]
16.4. We may at any time suspend or terminate your Skrill Account without notice in case:
16. 4. 1. You breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16. 4. 2. You violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16. 4. 3. We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Best regards,
Katya
Skrill Help Team"

Those early days they had good and fast service and small transaction fees. Now they don't have customer service and have high transaction fees and top of that they just keep freezing accounts and they do very big damage by their actions. I don't even want to tell here how big damage they have done because anyone would not believe it. Be careful and don't trust to them. If You have to use it in some transactions where You can't see any other alternative then be aware that it is not safe. Almost anything can happen.

Este sitio no te va proteger contra estafas, se van a inventar muchas excusas para que el dinero que tu deposites en su cartera jamás pueda ser usado, o retirado. Si depositas grandes cantidades misteriosamente se inventaran una regla en la que dirán que estas incumpliendo con sus políticas o reglas, te banearan y se quedaran con tu dinero. No uses este servicio si de verdad valoras tu dinero, es un paraíso fiscal de estafadores para estafadores.