website thubmnail of Skrill
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Canada
1 review
3 helpful votes
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Blatant scam.
May 31, 2022

Everything they advertise, completely false. PaySafe is the worst company to trust with your funds, they will hold it all and you aren't able to do a damn thing about it.

I was able to "withdraw" at a certain amount. Once that certain amount came, guess what? It raised! I would not recommend these scumbags to anyone who doesn't want their money held hostage. It's not easy, convenient, and it sure as hell is not competitive! Lies and fraud.

AGAIN. Would not recommend to anyone unless you want your money to be used as a flesh light for these greedy pricks.

PS. Contacted a lawyer for theft/false advertising.

Date of experience: May 31, 2022
Ireland
1 review
3 helpful votes
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Customer service is very bad and that is being Kind. From time to time they freeze your account looking for updated information about you then present you with a list as long as your arm before they will unfreeze your account. The never answer the phone and when they do they are unhelpful and sometimes rude! They are without a shadow of a doubt the worst company I haver ever dealt with and that is being kind!

Date of experience: June 6, 2017
New Jersey
1 review
6 helpful votes
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Skrill is a nightmare
February 16, 2014

Skrill is a nightmare. They try to obtain your SSN, your driver's license scans front and back, your cell phone number so they can text you, etc.; they have no customer service, and any banking service should have 24/7 support.

Date of experience: February 16, 2014
North Carolina
1 review
4 helpful votes
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Less than 1 star
January 20, 2022

I had to open an account to collect winnings and after the winnings showed up in the account, it was gone a month later. Try calling their number and all you get is an automated loop telling you to press 1 and then press 2. They want you to send your social security number too to verify an account and want a driver's license and selfie before you can withdraw money. The 1 star is too generous.

Date of experience: January 20, 2022
Canada
1 review
2 helpful votes
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I put my money in this skrill account and that s it money did not go any where stayed in there account i send message they just close it no answer try to find phone number for them no phone number and my money just stolen from fraudsters where is the international police where is god is that the end of humanity thief's all over just in front of your eyes they steal your money they pay to put fake ads to show they are ok they are doing that very long time have stolen a lot of money from people infront of this fake world and down humanity which will accept such trash

Date of experience: May 19, 2020
Germany
1 review
2 helpful votes
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They stole my money
January 29, 2024

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

Date of experience: January 29, 2024
GB
2 reviews
3 helpful votes
Follow Peter H.
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Had a very bad experience with Skrill,
One of their customer accounts scammed me of £120 email *******@gmail.com.
This email address was being used fraudulently to take money and not sending the goods.
This all transpired from an Ebay account holder who stated that there account was broken into, and listed an Iphone which i purchased but never received.
Although i had reported this issue to Action Fraud Cyber crime Skrill don't want to know.( no apology unethical company)
All they state is that i am responsible for the money transfer.
Ok, but to a email account that is being used to fraudulently take peoples hard earned cash.
Be aware you could be sending your money to anyone using this company to scam you, with no chargeback or reverse payment system.

Date of experience: August 28, 2017
North Macedonia
1 review
2 helpful votes
Follow Sasho N.
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How skrill scam me
June 19, 2019

O. K., everything was fine when i put my money from some sites on skrill, so i connect my credit cards, and with iban/swift i try to cash out. They say that after one day i will receive money. Ha. Problem start when i see that credit card on that transaction, was not mine, or, should i say they make some fake credit card, and, they claim that they send money. I open case by case, And, they didn't respond at all so finally respond, that, i'm an idiot who don't understand that they send me money.In short they scam me big one, so, stay away from them.

Date of experience: June 19, 2019
India
2 reviews
3 helpful votes
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One of the worst! AirTm and Paypal are far better. Skrill and Neteller both are scammers, you tranfer money among them, you loose a lot. You buy crypto, the fees is higher than any crypto exchange... stil you don't get fare return and then there are limits, which are disgusting and make you to remain (Force) with them. While there are no such restrictions in AirTM and Paypal.

Date of experience: June 29, 2022
TW
3 reviews
18 helpful votes
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SCAM
May 14, 2016

When I keyed in my credit card number to deposit, They said " they wanna verify my credit card and took away EUR 2 dollar, then tell me my card is false. "
Then never pay back the money to me after 10 days
(My card is 100% available and real, because I paypal money to people with this credit card everyday and amazon and...)

Date of experience: May 14, 2016
South Africa
1 review
0 helpful votes
Follow Kyle P.
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My complaint isnt the first, I have found a similar one online. I requested a withdrawal from my Skrill account which Skrill confirmed was processed. Nearly a month later the money cannot be found. It is not in the beneficiary account or my Skrill account.

Everytime I ask for a reference for the payment so the beneficiary bank can trace the payment they avoid the question and tell me they can confirm the payment was made.

My gripe isnt whether the payment was made or not but the fact they are unwilling to send a reference for the payment made so I can trace it on my side.

My suggestion after reading a few reviews of Skrill is to completely stay away from them, their customer service is disgusting

Date of experience: September 29, 2020
India
1 review
3 helpful votes
Follow Rajaguru J.
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In the middle of Jan. 2016 I have withdrawn money as INR. From Skrill. They charged a small amount. But the transferred amount was only 10% and the rest were stolen by hidden charges. For my complaint they just sent a mail that the issue as resolved as third party bank involves in the process. But my bank account letter shows that they have received the money through skrill.

Skrill is not a reliable company. Thieves. Looters, Please do not trust the skrill. Do not do any transaction through them.

Date of experience: February 17, 2016
Canada
4 reviews
1 helpful vote
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I have used this several times for international exchange, Between Canada, Vietnam, Germany.
Pros:
- best exchange rate net of fees
- can use credit card to fund transfer with no extra fee
- generous referral program ($25 if you use robertr53 at time of transfer)
- fast during weekdays, sometimes as little as 30 minutes for money to arrive

Cons:
- ID verification a little buggy
- when paying by credit card, expect to call your credit card company to authorize transaction

Date of experience: June 16, 2020
Czechia
1 review
0 helpful votes
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Criminals
April 25, 2021

Be aware, real thieves.
I put some unused money from paysafe slips, like 2 or 3 euro, on the account for couple of times. After that I paid some games on Steam account. Once I had no paysafe slip I put money from my VISA card to skrill account. And that was the end. I was not able to withdraw money via Steam. So I wanted to send money back to my card or back to my regular bank account. Impossible - they block my account I wanted to provide me all possible personal info, copy of id cards etc.
I asked their support to put money back on my VISA card – their refused and they kept the money. I wanted to close account – so I have nothing to do with this "company" – it was refused again.

Date of experience: April 25, 2021
Washington
1 review
0 helpful votes
Follow David S.
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ZERO STARS. Just deposited money into my Skrill account with the intention to pay that to a merchant who is a trusted partner of Skrill, and when I use the link on their site to sign into Skrill, it shows my balance but says I'm unable to use it to pay. This is just incredibly poor when you can't do the basic function that the service is meant to provide and is the only reason you are using it. Ooops.

The experience gets even worse, as when I try to withdraw the funds because I can't pay their merchant partner, they refuse the withdrawal, and... my account is now restricted and I can't do anything! Horrible way to treat a new customer. Beyond belief.

AVOID AT ALL COSTS PLEASE. Total contempt for their customers, no respect and I have never been treated like this in any dealing as a new customer. I used Skrill because I thought they are one of the more credible e-wallet companies.

FIVE days later and still they still have my money, account still restricted and I'm fobbed off by support messages saying I need to wait, no explanation, no apology, no reasons, clearly I have zero rights in the eyes of this company.

Date of experience: August 15, 2023
Philippines
1 review
2 helpful votes
Follow Erick H.
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I requested a transfer to my local bank account with reference #******* to the amount of $260. I confirmed with my local bank that they did not receive it yet Skrill claimed that they have sent it. It was also not reflected back to my account in Skrill. I disputed where Skrill considered my case to be resolved.

They sent me a survey and I took it where I gave negative feedback about their service. After taking the survey, they blocked me from their website where I could no longer access it. My account still has $107.30 balance there and looks like Skrill is keeping it too.

My account is in perfect order and yet they blocked me from it after scamming me with $260 claiming they transferred it when they did not. Second, they also kept my remaining $107.30 by blocking me from their website after the negative survey.

All in all, I have been scammed to the total amount of $367.30 by Skrill.

Take good care of your hard earned money, avoid Skrill at all cost. Its a scam website

Date of experience: December 26, 2016
GB
1 review
2 helpful votes
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The directors of this company have been CC'd into my emails *******@leonoff.com, *******@paysafe.com, *******@gmail.com, and instead of helping they go out of their way to make the issues 100 times worse. I provided what they asked for to return funds to me and close my account. Instead of doing so, they then demanded that I open an account with another bank if I want my money back. After this they then created another list of requirements and even fabricated a claim that I accessed my account from another country. They invent rules as they go on to justify their stealing.

Date of experience: May 8, 2020
Turkey
1 review
0 helpful votes
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I have been using Skrill over 4 years. But, 2 months ago, I tried to withdraw my money. After that, they suspended my account temporarily. I have been using this account 4 years and I already completed all verifications they asked. After that, I sent all documents (photo of my id, my address document, a photo of me holding my id and my bank details and transactions) they wanted to verify my account. Today, it is 2 months now. I cancelled withdraw process. They still don't want to unblock my account. Skrill will abandon my country in 11st January 2021 and all accounts will be closed. I can't reach my money and they are not helpful about it. I totally don't recommend this garbage company.

Date of experience: December 14, 2020
Nigeria
1 review
2 helpful votes
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Theives
January 20, 2018

This idiot skrill.com stole my money they are scammers, they simply wake up one morning block a few account and buy a lambo or ferrai, they stole my $2557 i won on a gambling site, my winnings were paid but this thieves blocked my account, i was told to forward my id card and utility bill which i did, called skrill for 18 days at a strech, mailed and mailed, yet no useful response, this guys are coporate scammers run for your ife

Date of experience: January 20, 2018
GB
1 review
4 helpful votes
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I was a new Skrill customer, and after only 4 e-mail transactions the internet slowed down and I couldn't go into my account anymore. My normal Bank card was looked to Skrill. As I started to use the account for a legal internet job. They closed it for reasons, telling me I am against company rules. How? After 4 e-mail Transaktion? They couldn't specify exactly what and gave me a whole list of their rules. Fazit, the money on the Skrill account was gone. The internet job was lost. Damage $******* per annum.
All done by Skrill. You invest your money there at your own risk. The transactions were in the range of
£ 35 to £ 700 nothing illegal or specific. That is poor theft and malicious damage. If I hit someone's car, I am responsible for the damage to the car. Not so Skrill, a thieving bank. So how do you defend
yourself against arbitrary? Go and hang yourself?

Dear Ingo Pinkowski,

Your account has been permanently closed.

Best Regards,

Skrill

Date of experience: June 2, 2023

Overview

Skrill has a rating of 1.4 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skrill most frequently mention customer service, bank account and credit card. Skrill ranks 184th among Payment Processing sites.

service
62
value
60
shipping
13
returns
17
quality
59