website thubmnail of Skrill
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Spain
1 review
0 helpful votes
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Avoid these folks
March 1, 2021

I transferred my money into these people's website to transfer my money from my account to a brokerage account. Once they got my money they gleefully informed me that "Your account has been restricted for:
All transactions" and "to remove restrictions verify your identity".

If I wanted that song and dance I would have used my bank. If they told me upfront please verify identity to open an account, I would have moved on to another service. Now I have no choice but to work with these pikers.

I will return the favor by leaving this explanation along on every review site I know.

Date of experience: March 1, 2021
BA
2 reviews
9 helpful votes
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Terrible
February 5, 2018

I made my first withdrawal without any problems, but to keep using the service, I needed to verify my identity. I followed their procedure for verification, and a couple of days thereafter I received a message from Skrill that my verification was complete. The same minute, another message followed saying that my verification was not in order, and further action was required. The site shows opposite information, one page says that my account is restricted and I need to verify my identity, whereas the verification page says that verification is complete. All the while, my account is blocked, and I cannot receive money. Customer service is non existent. I wrote to them many times about the problem, and received no response whatsoever, not one. Now, you decide if this is worth your mental health.

Date of experience: February 5, 2018
Egypt
1 review
3 helpful votes
Follow Abdellatif E.
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The site is so bad. Support sometimes forget to reply
It have been weeks waiting to solve a simple issue and they dont care to solve it.
They dont have enough people working in support such a greedy company.
I do not recommend using this lair site.

Date of experience: August 7, 2017
AE
1 review
13 helpful votes
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Totally scam and cheaters
January 21, 2022

I should have read the reviews first before I use this scumbag. They will steal your money in a snap. To think that they are only e-wallet and they will reply in your email that your account is restricted and they found reasonable grounds. Like what the heck. After you transfer the money to skrill that's the time they will find reasonable grounds to restrict the account? Totally bull$#*!.

Date of experience: January 21, 2022
Singapore
2 reviews
3 helpful votes
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Knowing that visa will not be able to chargeback them they worked with various scam forex brokers to get money from clients and never return them after stealing it away. Personally lost 200k usd to them when I should win 1 million.

Date of experience: February 13, 2020
Slovenia
1 review
2 helpful votes
Follow Gonçalo S.
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They steal 50eur from your account for each invective month
They have stolen more than 1500 euros in 7 years since 2014 until now my inactive months represent 50€ of account management. Avoid this and just do Revolut, they don't steal your money. I couldn't have a worse impression about this company as they seem a scam center just disguised as an online bank. Never uploading funds here again, and neither should you unless you are using it immediately and not allowing them to steal you... they will empty your account if they can and also much bigger fees for account management than a real bank that you have on the street. NEVER AGAIN

Date of experience: February 28, 2021
Poland
1 review
0 helpful votes
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I have really bad experience with this site. They scamed me. Take my money and holding it from weeks.
I cant payout my money. "Something wrong" and nobody want help me. Dont let scam yourself by skrill, better use another site

Date of experience: June 15, 2020
Greece
1 review
0 helpful votes
Follow Tormented S.
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Warning. This company has many officers which are Masons who targeting to eliminate specific people. And the way they use to do it is simple.They delete your emails so is like you never sent the documents they asked, do then they can delete your account. On my case they asked me some documents. So i sent them immediately but then i didnt have any reply. But after many days i received an email which says "Warning.You didnt reply to our email and we dont have the documents we ask.Please submit the documents until today otherwise we close your account.".It seems someone deleted my email. Then i replied again and i sent the documents again.Then i didnt receive any respond, but after 2 days i went to account to login, and a message says "your account is frozen.Please contact us so you can login". For sure again someone deleted the second email so they freeze my account. I sent them message according the link, but they never replied and already passed 1 week. Once again my message for sure is deleted from Masons criminals so is like i never contact with them.And for sure they will close my account soon because now appears like they dont have any email from me because they delete all my messages. Do not support such criminals companies.

Date of experience: September 6, 2023
RU
2 reviews
2 helpful votes
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Disgasting
April 18, 2017

I have registered in Skrill and received 4 payments.
I did not receive that money from Skrill yet.
It says that it will be blocked for 2 months for security reasons. The people who sent me money contacted Skrill. It did not help. I was given the answer that money is blocked for 2 months after several emails.
I cannot comprehend this.
It is just nonsense.

Date of experience: April 18, 2017
Pakistan
1 review
3 helpful votes
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They stole my money
August 5, 2022

I created a new account and verified it and everything and then after a few days I received a email saying that y account was permanently closed and they will not refund my money. Insent them many emails but I have received no reply.Don't ever open a account with them

Date of experience: August 5, 2022
California
1 review
3 helpful votes
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It never works
May 29, 2022

Going to close my account. I deposited money to it and then tried to use it to pay for things but none of the payments -- at multiple vendors -- would go through. I asked for help, they didn't help. I'm shutting down my account.

Date of experience: May 29, 2022
Australia
1 review
6 helpful votes
Follow Sandeep Y.
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If possible avoid SKRILL, they charge 7.5 % of your money if you withdraw your money.
Also charge without your consent

Poor customer service, slow response to emails

Their exchange rates are also questionable.

Complete bull$#*!

Date of experience: January 17, 2018
Switzerland
1 review
3 helpful votes
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I totally trust them!
November 9, 2015

I've been using skrill since 2010 till today to trade forex and i have never had any issue of them scamming the only issue i had was when they deducted money i owed without saying my account was -100 and when i deposited 300 there was only 200 in my account but they kindly explained and showed why when i asked so yeah i don't get what everybody else is saying.

Date of experience: November 9, 2015
Serbia
1 review
0 helpful votes
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I would give 0 if i could
November 18, 2021

The worst crypto site I've come across. These are ordinary thieves. If I want to transfer crypto to another wallet i can't just have a skrill to skrill. This is horrible and should be bypassed. I wanted to transfer some money to iq option from skrill i took that option and after money transfer skrill site just poped cant transfer money deposited with master card simple spited in my face. U ppl are scum. And let's not forget the price of crypto when you buy and sell oh boy those bastards will take 20% of ur profit. I dont like this site its pure crap.

Date of experience: November 18, 2021
Nebraska
1 review
0 helpful votes
Follow Trong P.
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When I first created an account, all the verifications I did, my ID expired, so I used a passport from the second country Vietnam, but now I live in the US, I passed address verification, bank account and everything was verified, I deposited cash to Skrill, and the bad thing is that skril kept my money, now not accepting Vietnamese passports My man, it's a scam, I hope any authority will punish Skrill

Date of experience: March 8, 2024
Bangladesh
3 reviews
9 helpful votes
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Skrill 100% Fraud.
September 17, 2017

Skrill 100% fraud. They are closed your account any time without any reason. Fraud Fraud Fraud. My account 100% verified but they are closed my account. And eat my all available Skrill balance. And send me this massage below after 5 days:

Thank you for getting back in touch.

As we have advised previously, following an audit of your account, we must advise that your Skrill account has been terminated as we have found reasonable grounds to discontinue our business relationship. Further to our Terms and Conditions, we have charged you an administration fee of 4.72 USD. Please note that our decision is final and is not a subject to further negotiations.

Therefore your account has been permanently closed. Please do not open new account as these will be closed too.

Skrill is now fraud. Don't use them. Fraud Fraud Fraud.

Date of experience: September 17, 2017
Germany
14 reviews
184 helpful votes
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I am really surprised by all the negative reviews. I use Skrill.com (back in the days Moneybookers.com) since 2010 with NO issues at all! It is not as popular as PayPal.com, still it is a good service providerfor payments.

Date of experience: May 5, 2015
Slovakia
1 review
1 helpful vote
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SCAM! STAY AWAY!
October 21, 2020

Scam site, they have taken money from my credit card which never reflected upon my skrill balance, i have contacted them 10 times, they always close the caes right away without any interaction or contact. Stay away from this site! Now i have to claim my money back with the authorities and i doubt i will ever get them back.

Date of experience: October 21, 2020
Egypt
1 review
0 helpful votes
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Steal your money
August 16, 2016

They asked to verify my Credit card by charging me 2.6 $ then when I tried to get the money back the asked to verify again by 2.25 $ after verification they needed to charge me 3.3$ to get my money back

Date of experience: August 16, 2016
Texas
1 review
2 helpful votes
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Don't use skrill
April 4, 2017

Don't use skrill, they change shareholder Frequently, they always hold your money, and refuse withdraw, register an account is easy, but withdraw your money is impossible. If you want to wast your time and your money, welcome use skrill.

Date of experience: April 4, 2017

Overview

Skrill has a rating of 1.4 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skrill most frequently mention customer service, bank account and credit card. Skrill ranks 184th among Payment Processing sites.

service
62
value
60
shipping
13
returns
17
quality
59