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Rob R.

1 Level 1 Contributor
  • 3 Reviews
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Experience: Business, Travel

Member since June 2020

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3 Reviews by Rob


It has been 6 months that they have delayed giving me my refund. They keep asking for more credit card statements. They keep hanging up the phone on me, I have been disconnected twice today. I have wasted 4 hours today. They delay, they make excuses. They say "please wait 2 billing cycles, and nothing happens

[Update: day three of waiting on phone. Ignoring my emails. They need to review my credit card statement to correct my refund, but I have been waiting three FULL days on phone. Sent emails but 0 reply; claim they never received my emails]

Do not use them for any issurance or refund product: they will make errors, overcharge you and make you fight for weeks or months to get your correct compensation.

They promised a refund for a canceled flight. But then gave me the wrong refund. They ask for more information (credit card information) but claim they never get my email. I have tried for 10 hours to talk to someone, but they continuously hang-up on me. They don't reply to my emails. They said they would call back, but never did. This is after 60 days when they said they processed my refund.

How can I proce they did wrong, when they refuse to admit that they got my emails with my proof? Even after I tried multiple emails.

They are hoping I will give up, so they can pocket my money.


I have used this several times for international exchange, Between Canada, Vietnam, Germany.
- best exchange rate net of fees
- can use credit card to fund transfer with no extra fee
- generous referral program ($25 if you use robertr53 at time of transfer)
- fast during weekdays, sometimes as little as 30 minutes for money to arrive

- ID verification a little buggy
- when paying by credit card, expect to call your credit card company to authorize transaction


Frontfundr is simply a must-use platform for any Canadian who saves money. This is a true diversified. It has offerings across the risk spectrum, from high-risk start-up equity, to illiquid bonds, to MICs, to mature private equity, to crypto-VC. Not just startups.

What I like:
- diverse offerings
- bond replacers: forget corporate bonds, choose the "invoice factoring" bonds from yesterpay
- access to USA Reg A startups like Kightscope
- low minimums for most campaigns ($500 - $1000)
- novel markets, like Halal/islamic mortgages
- mostly digital

What I dislike:
- long wait times between campaign starts to initial investment
- while paperwork are *mostly* digital, sometimes they send you a paper investment certificate in the mail.

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