I have used Cheapoair about 4-5 times this year so far. I was planning was planning to use this company for the other 3 trips I have planned this year. I will definitely be finding another company from now on. I will also tell everyone of my friends and co-workers who all travel a lot to never use your service again. As well as post on all of my social media sites, and my friends with YouTube channels to keep as much business away from your organization as possible. First of all your customer service department is terrible. I had to stay on hold not once, not twice, not three times, but four times for over an hour. Getting disconnected several times was rather annoying too. Your online system needs a major update as well. It changed not only my flight date but most of personal information as well. Computer errors is one thing but to not fix the errors that your system makes is another. I have never seen a company so poorly ran in all my 45 years. The charges were extremely unnecessary but after multiple phone calls, being on hold for many hours, being disconnected many times, live chat service being non responsive, even corporate supervisors not being able to resolve your failures as a company should have, I have decided otherwise. I have given up too much wasted time, effort and my hard earned money to ever spend another dime with you poor excuse for a company. I will be booking my next flights and my families flights with a more organized and efficient company. I would say thank you for your time but I feel that no thanks should ever being given to a company so poorly ran.