CheapOair.caReviews 757

My Complaint is for CheapOAir not revealing all the information when booking a ticket and as a overcharged customer his agent overcharged 900$ be careful when buy tickets cheapOair

I was trying to talk to them if I can refund my flight because I can't go with it, they said it wasn't refundable and not able to help to change the date as well because it was international flight. Even if you missed the flight they won't even help you find another flight or even give you half the price you paid for. I am not going to book to this site ever again. This is just recent experience and I was speaking to East Indian customer assistance. They don't want to do the work to contact the airlines or connecting flights, they were just there to tell you you need to do it on your own. Seriously? 🙄

My experience with CheapOair has been nothing short of disastrous, and I feel compelled to share my thoughts in order to warn others. In all my years dealing with various companies, I can confidently say that CheapOair ranks as the worst I have ever encountered. The organization seems to operate without any ethical standards or principles, which is truly disheartening.

Throughout my interactions with them, I felt as though they were focused solely on finding ways to extract as much money as possible from their customers, often resorting to deceptive practices and misleading information. The lack of transparency in their dealings raises serious concerns about their integrity, leaving customers feeling exploited and frustrated.

The mentality of the staff and the overall company culture appear to prioritize profits over customer satisfaction, which results in extremely poor service. I found myself not only disappointed by their actions but also incredulous at their apparent disregard for the customer experience.

Given my experience, I strongly advise anyone considering using CheapOair to think twice and seek out alternative options. This company is a prime example of a ripp-off operation that preys on unsuspecting customers, and I sincerely encourage you to stay away for your own peace of mind and financial well-being.

Cheap-O-Air took my booking and MONEY for a bankrupt (lynx) airline and did not contact me or provide proof of cancellation so I can get my money back for a ticket that I can not use.

Or did they help me make new arrangements. Instead they are trying to wait a number of days so they are no liable for the transaction.

My suggestion is put your money and business elsewhere.

Cheap o air is just here to rip you off they did me so dirty. I was on their app I have a profile set up and was booking a flight and it says in cad currency which is right when I looked at my bill they charged me in usd. I don't live in the states I set my profile up for a reason so that I can book flights easily they also said there's nothing they can do about then I called there toll free number and it's not free I got charged for calling them to fix this matter I will be deleting my app I will never bring using this company again it's fraud be safe guys!
I didn't even want to give them 1 star

Booked my flight a week ago with 3rd party who uses PKFARE as their supplier. Due to some unforeseen circumstances I had to request to change my flight to the week after and guess how many days it took me to even get a confirmation that flight can be changed BUT with fee (will come to the fee later). Yea, it took me 3 days of constant chat for 6-7 hours every day then at the midnight of 4th day they quoted me USD 3,593 fee for change a flight for which I paid $900 only. Which was apparently a quote from PKFARE. I highly discourage using 3rd party travel agency like CheapOair who has these great suppliers who least care about customer's time and money and do directly to the airlines for your booking…

First time I booked with Cheap O my ticket never came through even after several phone calls so I had to book on another airline lastminute.
The second and last time was a nightmare from trying to check in with airlines to connecting flights.
Customer service took for ever to respond via live chat and all 3 interactions with them were completely useless.
Never again!
You don't save much and the stress and frustration is NOT worth it.

Bad company with Cheap o air and the agents are very unprofessional and do not explain properly and will not let you make a transfer if you pay extra or issue you a refund on flights. Total waste of time and resources and they will exhaust you. Supervisor so unknowledgeable and will not sympathize the situation or make any changes. If it was with West Jet after making a purchase they can refund you after canceling within 24 hours. Total bull$#*! company cheap o air is all about. Do not shop for them?

I bought 2 tickets to the Philippines with insurance for over 4000$ they are not allowing me to cancel or get my money back SCAMMMM and the Customer service is very bad. I will never use this booking service again. And I recommend that you do not use cheapoair

Hi, just call me KC. Today is my flight and I am still in the airport. We came early to check in and the lady in the front desk in Canada jetlines said that the flight was 1040am instead of 130pm that cheapOair keeps on insisting. I called them and chatted with them. And still giving me the same flight information. They havent send me an email regarding the chnages in booking/flight. They are very slow in attending the issues. I already booked everything and I asked them to refund as this is their fault. Very poor customer service. Instead of having a good vacation, it ruined our holidays. This is very frustrating and stressful. I would rather pay a little more than experience this kind of stress.

Please stay away from them they work at home they curse you litterly vidéo comings up still downloading don't know why

Was on the phone with customer service from 11:30am until 4:40pm without any resolution on my flight that was canceled

CheapOAir is a scam! I booked a flight for my brother from the Philippines to Canada. The firsr few searches I made showed lower prices. But as soon as I confirm, the price jumps $1000+ higher. When I finally found one that didn't jump up, the flight to Canada and back to the Philippines had layovers in the US. There was no travel advisory that since it has a layover to the US for 2 hours, they would need to acquire C type transit visa. Needless to say my brother and sister in law were told by the airlines that they will not be allowed to board without the transit visas. Our mother paid $2980+. And as a gesture of their sincere apology, they were giving us $50 to use for next booking. They don't want to cancel the flight or change the flight. My sister on law talked to the airlines and were told to talk to CheapOAir to help us get the flight changed so they didn't need to have layovers to the US. But they can only offer us $50. Lots of videos and complaints on Facebook about people being scammed by this company!

They suck $hit lol, F u, booked it and they sucked a$$ had to call airline where they charged me another 50$ no email was sent

I called them to change a miss spelling in my ticket, their rep ask me for 220 CAD to do that. When I refused he asked me for 190 and finally 50. Although I know that it is a free service but they insisted to charge me. Their rep was so bad as he kept me on an international call for almost one hour to do that and I got 30 CAD bill for that call.
I don't recommend this website. They are not professional at all.

They can't help any way they did not try to solve my problem they did not try to help me to do a price match for my booking
Financing option did not work after you made payment with the financing option with them and affirm it will not work they will not send you the booking number and you need to wait to tell them to send you the booking confirmation if you try to call CheapOair to know when you will receive it they do not anything and they cannot keep the price for you if the price change tell they made the booking number and to cancel the payment you need to affirm

My flights were rescheduled twice. They were not willing to offer alternative flights when an airport transfer was added to my route (the airports are an hour apart and I am travelling with a toddler). I have checked with them several times in the last few months and offer a very flexible travelling date range to arrange other alternatives, but they promptly respond each time that there is no flights available. You will not receive full refund if you cancel the flights. I highly recommend that you book with the airlines directly.

Don't book flights from Cheapoair, the worst agency,in the world! I booked two flight tickets to China for $1,985.98 Cnd each for my wife and I from Cheapoair online one week ago. After received the booking details, I found I made mistakes about our first names and called Cheaporair right away to correct them. A lady in their office told me they could do nothing but gave me the phone number of Carrier, Air Canada. Air Canada explained to me, to solve this problem, Cheapoair should cancel the booking first and re-book with the right information. I called Cheapoair again. They told me I had to pay again with $200 more to make a new booking with same travel schedule, then they would try to cancel the old booking and give me the credit, for which they could not guarantee, and I need to pay $150 for each ticket. (They even refused to send me an email with this arrangement.) I had no choice but agreed to pay for another booking. Then a guy asked me to pay $200 more for each new one. He tried three times for the new booking but didn't get it through. I told them, the Carrier's system already had my information, such as last name, date of birth, credit card information, and travel schedule, so to avoid repeat booking the computer would reject the new booking unless the old one is cancelled, as Air Canda explained. They refused to do it and asked me repeatedly to pay for a new booking! I lost more than $4000 Cnd for booking flight tickets from them! From my experience you can see what kind of company Cheapoair is. I will never book flight from them again. Be careful when deal with them!

Horrible service!
You have to watch every single transaction they charge you for.
Refuse to give me reward points after purchasing 9000$ air fare and insurances. Never again!