Skrill

I decided to use this as a wallet for online surveys payment. At first, I had no problem withdrawing my money. So I decided to save some money so I could withdraw a good quantity all at once.

That's when the problems started.

First of all, more than half my money was used for a Bitcoin purchase transaction which was obviously not mine. I contacted Customer Support and a human NEVER answered me. I didn't know if they were working on my case until I received an email saying my account was locked because of suspicious activity, which was NOT my suspicious activity. I never had a chance to report the shady transaction. So I want to withdraw the rest of my money so this doesn't happen again, and Skrill won't let me. I have to verify my account. I'm missing one document and I contacted customer service, saying I want to close my account. They wouldn't let me. So I found all these reviews. Now I'm afraid because I uploaded many important documents to Skrill. Fortunately, I didn't have much money there, but I already see it as lost money.

Worst prepaid card company I ever used. They should be shut down for keeping customers money. Consumer BEWARE!

In September 2019 I opened a Skrill account. I paid in £50. After paying in £50 they request KYC AML details to activate/verify the account. This is normal procedure and I forwarded my details. To my surprise they left the account in a suspended state. I couldn't withdraw the money I had recently paid in. In early July 2020 I received an email notifying me that my account had been verified. Then on 30th July 2020 I received another email stating they wanted to end the "business relationship" and that an administration fee will be deducted amounting to £50. This was recorded as a Repair Fee. So, they didn't even have the courage to record it as stated in the email. Firstly, they suspended the account for well over 9 months. When they eventually verified it they then immediately closed the account and emptied the balance. I am now £50 out of pocket simply for opening an account which took ages to verify and then received a charge which emptied the balance. I have in all this time not even had the opportunity to use the Skrill service, not even once. An expensive lesson and very foul play.

Today I would like to send you a very bad review about Skrill. I'm from a living person, not a robot have not been paid for by anyone, so my review will be true.
The amount of money constantly disappeared from my account.
Of course, you can blame me for the fact that I was subscribing to someone and the money was automatically withdrawn from me, but I did not subscribe to anyone and did not send money to anyone automatically. This option is disabled. But my account started to go crazy I didn't pay attention to it because I didn't use Skrill for some time, and literally the day before yesterday I sent money to Skrill from my bank account in order to pay for some of my purchases on the Internet, but I left the money on the shield while Let it lie. I saw in my notifications in the application on my phone that 49.99 euros were debited from my account I can even confirm the transaction number ID *******307How many days I tried to cancel my payment but in the end everything failed because you were constantly deleting my pose on my account and I don't understand whyWhy accelerated then creates such a function for questions How to cancel a transaction if it does not work If you are all such stupid. This is a real fraudulent company that launders money from its clients. I can confirm all of the above because this is true, I live as a person, and I can even give my mail so that you believe me that I am a real person who suffered from this company. You can see on history how much time they decline my requests

Never use it, your money will stuck. My client transfer me 5000 ruppes but its deposited into wallet and there are no opetion to transfer money to bank. I have horriable experiance.

I woke up to 5 emails from this company stating my account had been restricted an I would need to send in my ID to have it unlocked. I googled the phone number and attempted to call the Fraud Dept. that was a complete waste of time as no one has answered for the last 5 days! I sent an email and to my surprise I got a response. I asked them if they could send me the contact information so that I could file a Police report due to this not being my account. I have never heard of this company until I got those emails. The emails said my card number was linked which is not any card that I have. Today 9. 21. 22 I got another email from Customer Service and it said that Law Enforcement could reach out to them but not by email, I said I know that what is the phone number? They responded by saying they have their own way to reach us. The Oakland County Sheriff's Department has no idea how to contact them as no one in the office today has any idea what this company is. They have never heard of it. They literally Googled it while I was in the office! It seems like to me this company is in on the SCAMS with scammers. There is no way a reputable company operates by email only but lists a phone number that no one can get through on. If anyone knows another avenue that I can use to contact them please share! I HAVE NEVER OPENED OR TRIED TO OPEN ANYTHING WITH THESE PEOPLE!

I JUST SPOKE WITH TWO REPS PETER AND IVAN! VERY FUNNY BECAUSE THEY ARE THE ONES WHO TOLD ME THAT THEY CANNOT REPEAT THE INFORMATION FOR MORE THAN 3 TIMES! WHAT?! ARE YOU SERIOUS! AND WHEN I ASKED PETER IF I CAN TALK WITH SOMEONE ELSE HE TRANSFERRED ME TO IVAN - AND YOU KNOW WHAT HE DID? And i quote " WE CANNOT REPEAT THE INFROMATION FOR MORE THAN 3 TIMES" AND HE DROP THE CALL!
AWESOME! CUSTOMER SERVICE!

NOW I DONT KNOW IF THERE IS STILL A CHANCE THAT I CAN GET MY MONEY BACK!

THEY ADVISE ME TO CALL AFTER AN HOUR BECAUSE THE MANAGER WILL BE AVAILABLE BY THAT TIME,, WILL SEE, WILL WRTITE AGAIN HERE IF I EVER I TALKED TO THE PEOPLE FROM SKRILL.

NEVERTHELESS, PLEASEEEEE DONT DARE USE THIS SERVICE EVER! SKRILL SHOULD BE CLOSED AND THE PEOPLE THERE SHOULD KNOW HOW TO HANDLE CUSTOMER SUPPORT!

PETER AND IVAN - THESE TWO GUYS ARE SOOOOOOO POOR WITH CUSTOMER SERVICE!

AND IF THERES ONLY A WAY I CAN PUT A SCORE 0 OUT OF 5 I WILL DO THAT!

THE EXPERIENCE IS SO UNACCEPTABLE!

Skrill Stole my money Under the name of administration fee & locked my account.
Find attached?! Account was valid and verified from many years

I do not recommend cooperation. I have been waiting for 2 months for a response on the verification of my site. It's too long

Skrill basically takes your money away for inactivity every 2 months. I just lost everything I had on their account without even knowing.

Very unreliable service, the Visa transaction has been down for so many months already. Very expensive fees too that are unreasonable

Hello fine people

I have lost money and precious time with Skrill service.
I have used Skrill since year 2010.

To me; Skrill could suspend or de-activite your Skrill account any time and any day.
It does not matter that you are using a Personal or Merchant account.
It does not matter that you are married person or not, Skrill could sting you any time.

If does not matter if you have family or kids, Skrill always try to suck your blood by charging you expensive fees.

Even if you have a registered business and you pay tax to the government, Skrill will still charge you tax and expensives fees per transaction.

Their e-mail support is very much capable to give you high fever and boil your mind with a stupid response after you wait for 16 days time.

No matter, what you tell or ask Skrill they always copy and paste a non-sense email template that is never going to solve your problem.

It was a big mistake that I tired to use Skrill, I would have learned about them
Long time ago.

Skrill is just like Neteller and both companies are the run by Paysafe group.
Due to my bad experience I do not suggest to use Skrill or Neteller service.

Instead of losing my money and time with Skrill, I wish, I would have closed my
Account long time ago.

Skrill, always make it hard to contact them, recently have listed their phone numbers on website along with a contact us form but your problem never get solved, no matter how many times you try to contact them.

SKRILL, do not even give you the right to appeal.
My conclusion is DO NOT USE SKRILL Payment service.

If I could, I would give Skrill one star. I am not sure why people keep using it, including myself. However, I am not using it in the right sense of the word, but have an account while trying to get my money and they are making it impossible for me to use that money. Skrill is not accepted in almost any of the most secure and top visited online stores, so you can't spend your money either. If you can't spend or withdraw your money with Skrill, what can you do with this $#*!-stained service? You can buy crypto - but don't ever NEVER EVER use Skrill to buy crypto. The system will prevent you from selling when you want to make a profit or buying when you feel like it. They also retain all rights to rob you off your crypto in case they decide to remove it or in case they decide that you are violating the policy. What is their policy anyway? I think no one ever knows for sure because they constantly change $#*!. HEY SKRILL MFs. If you are reading this, NO ONE WANTS TO HAVE THEIR MONEY MISHANDLED. It's money for the love of god, and we spend time earning it, not to let some stupid service p; preventing us from using our money. $#*!head service, awfully idle support and a truly horrible place to keep your money.

I signed up with skrill towards ending of 2020, as a freelancer who gets payment online, I decided to try skrill and for 3 months I didn't share my link to get payment with skrill because I was trying it out but immediately I shared my email and got payment, skrill restricted my account and I have uploaded my government issued national identification module but they rejected it severally where as I suggested to them that all they need is the identity number and with access from the government they can run the ID identification number and get every detail they want.

Since December 2020-July, when I uploaded another state ID in July 2021, with my picture, date of birth, address and state of origin, they rejected it too and their disgusting excuse was that, 'We don't know if this is a government issued id or because we have no means of verifying it'

That's a very dumb excuse!

So I requested for a refund to my PayPal email address and a closure of the account, they actually closed the account but refuse to refund nor reply back.

That seemed like thievery, and they are doing this to many customers that are from other countries. I noticed they are scared of messing with countries that they would easily get sued, hence why customers from America or England or in Europe aren't experiencing this.

By the way, checking their history, they started as a gambling company, so what do you expect?

You will open account and deposit freely but you can't use or withdraw your money. Once your fund reach them, that is the end.

The truth is that I has a Skrill account for many years, and used it occasionaly mainly during my travels, as a security measure, just not to use my regular cards. However I didn't use my account much, after I got Revolut which is much more convenient and I had never activated the new card Skrill had sent me.
Everything was great until one day I've noticed that my account had negative balance. I asked them how can this be possible as 1) My card had not been activated by me 2) Since I had no money in it, whoever made the charge should be declared and not have negative balance. They reply that the charge was from something I bought A COUPLE of YEARS ago, and the merchant decided to claim the money now. Needless to say that this was totally unacceptable as I was unable to remeber whether or not I had made this transaction after two whole years, plus that even so, a mercant cannot just claim money whenever he/she wants, they have about 10 days I think to do that, and surely enough not two years!
So to summarize Skrill was asking me money for a transaction I had possibly, two years ago, the inactive card (it should not have worked just because it had never been activated) had negative balance (a card that it is supposed to be debit one and not a credit card, the balance should have never been negative) and they wanted me to pay the money!
Well needless to say that I just closed my account!