website thubmnail of Skrill
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Ohio
2 reviews
3 helpful votes
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Best bank ever!
March 19, 2018
Updated review

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

Date of experience: March 19, 2018

SKRILL steals your money
March 19, 2018
Previous review

I noticed 3 charges all from SkrillUSA for the same amount of 77.18 all on the same day. All were not authorized and now I cant contact them. The number on their "help" page goes to a realty company. No other number is connected. I've written the NY Attorney General but do not expect much as I live in Ohio as is my bank. How did they get this new debit card number and what is with th 3 false charges. What else is there to do? Worse Skrill wants me to open an account before they'll answer any emails!

Date of experience: January 28, 2016
Romania
1 review
3 helpful votes
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Scary site to use
November 23, 2022

Skrill is a scary site to use, I would never trust them AGAIN. I withdrew money from a streaming website to their platform, on a legit address, I received the confirmation from their address no reply of the transaction being confirmed, and money never appeared in my account. I waited thinking maybe it takes a few working days but no. It never got there. I contacted support and all their answers were copy paste of templates they were instructed with. My tickets would get instantly closed. 2 Weeks later my money is not there, it is not coming back either. They are careless and scary to use I am not going through good days because of them, spare yourselves, I have no reason to lie. Thanks

Date of experience: November 23, 2022
Sri Lanka
3 reviews
15 helpful votes
Follow Shaf Z.
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If you are looking for a LEAST costly method of accessing your funds, I won't hesitate to say that skrill is so far the BEST.

Their charges are entirely reasonable and they do NOT charge you an annual fee or a maintenance fee. If you use a mobile wallet to withdraw funds, you can do it INSTANTLY and they don't charge you for it- it's totally free!

However, as the saying goes 'Nobody is perfect', skrill has its' drawbacks too.

1) Firstly, if you send an e-mail to the customer support, they never reply. So basically, you have no way of contacting them.

2) Secondly, at times(for days at a stretch) the system fails. I have been trying to withdraw money and it doesn't work! If they could fix it, I won't hesitate to recommend Skrill to anyone.

Thank you.

Date of experience: May 10, 2016
Arizona
2 reviews
7 helpful votes
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I'm really surprised about all the bad comments concerning Skrill.
We use it with my family since few years now (we live in 3 different country) and we NEVER had problem with them. I talk about thousands of Euros...
The electronic master card always work, the balance is always correct,...
I was thinking to open an account with Neteller that's why i checked the reviews of both... Neteller got the SAME bad reviews (even worse) thats why i'm going to open an account with them if u see what I mean.

Date of experience: October 11, 2014
Kenya
2 reviews
4 helpful votes
Follow Bernadette O.
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I have never had an issue with skrill, and I am equally suprised by all the super negative reviews. I also started using it back in 2010 when it was still Moneybookers to receive my online payments for writing jobs. It sucked when I would have to transfer cash from Skrill to my bank account and I would always lose a lot in hidden charges as others have mentioned. Then they introduced Skrill iT, which to me is simply a God sent. I tend to believe that it is banks that 'steal' the money somehow, because with Skrill iT I always get what I expect.

Date of experience: May 5, 2016
Croatia
1 review
2 helpful votes
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VN
October 4, 2020

Skrill is bancrupt, do not deposit money! WARNING!
You wont get your money back. I have been SKRILL (Moneybookers) user for 12 years, they stole me 30 euro, in the end. What a joke of a company.
I have my account blocked for no reason, no one is replying to complaints, place is sinking fast.

DO NOT DEPOSIT AT SKRILL.COM!

Date of experience: October 4, 2020
Germany
1 review
0 helpful votes
Follow Murtaza G.
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I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill.

After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction.

This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable.

This lack of communication and unclear demands for personal information should raise red flags.

Date of experience: October 5, 2024
Malaysia
1 review
2 helpful votes
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I bought some units in CGLD at $0.65/unit for a total of $124.52. This is my first time buying this coin. I was totally flabbergasted when I found out, after purchasing, that I start with a $27.62 loss (-18.15%). The counter was a flat-lined with no trade till time of writing. I don't know how this comes to be such. I hope someone is able to explain to me so that I and other unsuspected investors would know to avoid.

Date of experience: May 5, 2023
South Africa
1 review
6 helpful votes
Follow Derek V.
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Be very careful. This operator has sneaky ways to claim you didn't comply to their admin requirements and then keep your money as an admin fee. They will also not tell you what you did wrong only that they have reason to believe you did something wrong. I don't understand how they are still allowed to be an operator in the UK payments system. They should be investigated and shut down. Do NOT use.

Date of experience: May 20, 2023
Washington
3 reviews
27 helpful votes
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Don't use this company. I should have checked reviews first. I made a big mistake by allowing Skrill to withdraw money by giving them authority to use my routing and account number for $500. They have been holding my money for over a week now. When a person sends money, they expect the receiving person to get that almost instantly. I think a person should use a money transfer entity that requires ID and location, at least the state where it's sent. Thanks for reading.

Date of experience: April 10, 2021
New Jersey
1 review
3 helpful votes
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Dog$#*! website STAY AWAY
September 12, 2023

Skrill has to be the most backwards, half-assed, $#*! terrible website or service to use for money. EXTREMELY predatory site design is set up to take your money and make it as difficult as possible to return. We are in 2023 taking my money is just as easy as sending it back, theres no need for these ridiculous $#*!ing rules, why would i not be able to send money to a merchant's email using this site theres no $#*!ing difference between that and a person's email, why would i not be able to add your stupid $#*! virtual card to my apple wallet, why would there be a $#*!ING $10 LIMIT on my withdrawal through a bank AND WHY THE $#*! WOULD YOU CHARGE ME $5 FOR A FEE & HAVE TO WAIT 6 DAYS FOR THE MONEY YOU TOOK IN 2 SECONDS.

Date of experience: September 12, 2023
Spain
2 reviews
0 helpful votes
Follow Ciocan G.
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Worst experience
September 4, 2021

1 star already to much
Deposited with Master card and actually cannot do anything with those money, because they cannot be used for online transfer, and I am not able to withdraw back also on the same card deposited because is mastercard. Its last time I use this crap

Date of experience: September 4, 2021
Australia
1 review
1 helpful vote
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They want to verify then when you submit and over a week later it still sits in their cue as new. If you submit a question about it, it gets closed automatically. They don't respond to emails, the phone number listed is disconnected! They are very shady. Do not use or you will lose your money. They are a scam.

Date of experience: February 8, 2016
Florida
1 review
1 helpful vote
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Stay away from them
November 9, 2016

After a week of jumping through hoops, the company STILL will not verify my account. All I wanted to do was send money to a Pastor in Kenya for medicine and bibles. The customer service pretty much laughed every time I called, and sounded as if they were sleeping to boot. I've contacted the credit card company and will be disputing the charge if they do not accept my request for reimbursement of the money and close the account. Waiting for their reply since customer service Ivan apparently does not have the "authority" to do it. What is he there for then? Although my driver licenses was not expired, they would not accept it. It appears they have too much power and nothing better to do than to piss off customers for no apparent reason. It is not difficult to see I am who I say I am with all the information that I submitted even though it was NOT necessary. AVOID THEM! Unless you prefer to be jerked around. Not worth the aggravation.

Date of experience: November 9, 2016
Florida
1 review
2 helpful votes
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NEVER EVER!
July 12, 2017

If you have millions and don't care about your money, then scroll down to the next comment. Here is mine. Deposited 130 bucks for gaming reasons and then regret it. Wanted to withdraw it in my brother's bank account (-21.53$). They told me you can't transfer it another one's bank account and sent my money back to me (-21.53$). I got insane, lost 43$ for nothing, and wanted to withdraw it in my own bank account. AND GUESS WHAT? -21.53$$$ again and again. I thought i saved 59$ but well, i forgot that im against skrill... It has been 24 DAYS since i requested to withdraw my money. Sent nearly 10 tickets, same answers... They wanted me to send my bank history and that was the last mail they sent. Oh my 130$? It's completely gone! My 24 days of waiting? For a huge NOTHING! Don't, just DON'T

Date of experience: July 12, 2017
Kenya
1 review
0 helpful votes
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They are cons
December 1, 2017

Skrill is the most fraudulent company on earth. Even their support team is composed of thieves. How can somebody claim to help you and tries to change your account details? This not acceptable on earth and these thieves need to be taught a lifetime lesson.

Date of experience: December 1, 2017
BA
1 review
0 helpful votes
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Thieves
April 25, 2021

I finally managed to log in to my account, but I am restricted with any transactions. My money is still locked and I lost a thousand US dollar last week due to inability to use my funds. I talked to them twice and all I got is "we are working on your case". I will appreciate it if there is anybody out there to advise how to sue this site.

Date of experience: April 25, 2021
Australia
1 review
3 helpful votes
Follow come s.
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Payment service.
February 26, 2021

Payment service. Only after depositing my money it tells me my funds cannot be used for "online purchases." What the the point of using them in the first place. Support claimed it states this when depositing, so I provided screenshots showing it doesn't and they basically told me to go myself. I'm now stuck with useless money sitting there with an $8.50 withdraw fee for $18. I refuse to give these scum more money on top of the initial deposit fee Ive been finessed for. I cant wait to log back into my account when I'm 80 years old to look at my $18 and smile before I take my last breath knowing these human garbage didn't take any more of it. Thanks for reading choose another service.

Date of experience: February 26, 2021
Australia
2 reviews
14 helpful votes
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Basically, criminals.
April 2, 2022

My experience. Send money to friend. Friend fails authentication of his account. Friend told he can't reregister with that email address. Money now can't be collected by friend. Request for refund refused. So basicallly, Skrill took the cash and now won't give it to anyone at all. Dispute raised with Visa. There's no description that fits better than outright criminality. You may as well take your cash to a casino.
Follow up a month later - Visa came through! Despite Skrill's objections, Visa refunded me and reversed the charges completely. Thanks for validating my opinion, Visa!

Date of experience: April 2, 2022
Netherlands
1 review
2 helpful votes
Follow Derek S.
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Lost access to my account on 12/2/2016 without any reason given. Login impossible, password reset impossible, support does not reply to inquiries - yes, literally no response at all.

Several thousand Euros are very likely lost. Skrill might work for a while but don't be fooled. While I don't think it's a scam, it's certainly a very unreliable company which should not be trusted with any amounts > EUR 100. Customer service has always been non-existing with Skrill.

Date of experience: February 16, 2016

Overview

Skrill has a rating of 1.4 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skrill most frequently mention customer service, bank account and credit card. Skrill ranks 184th among Payment Processing sites.

service
62
value
60
shipping
13
returns
17
quality
59