Erin K.

Sent $140.00 in funds to a dear friend in Gambia, West Africa on 6/23/2023, and was told, when four days had passed, that there was a delay but that the transaction was in process and that it was too late to cancel and resend as a cash pickup. Three more days later, my friend's bank informed him that nothing had been received to his account despite MoneyGram telling me that the transfer went through.

Fast forward three months and 3 case numbers later and I am still trying to find out what happened to my money, as my friend most definitely did not receive it, which I confirmed directly with his bank over the phone, so anyone's guess why MoneyGram hasn't done the same. They still insist that the transfer went through when that is simply not possible. I am done with them. No one there will help me, they just sound like idiotic broken records hoping I'll go away. So, $140.00 is just gone, either lost or stolen and there appears to be no recourse for this.

Trust me, your money IS NOT SAFE with MoneyGram. Use anyone else but them to send/receive money.