MoneyGram

Every time someone sends money, they internally block the transaction without any reason. Most of their customer service people have no information to which to help the customer. I don't know how they are still in business

Their platform promises attractive returns, but it's all smoke and mirrors.

I strongly advise against getting involved with MoneyGram, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support).

Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds.

If you an avoid this company, use anyone else! They cost more, they think every transaction is fraud, their confirmation phone system is ridiculously long, and even if your receiver has the authorization number to pick up the transaction, you'll have to call back in to confirm after they're denied picking it up. Even then, sometime they'll deny it and hold your money for weeks.

I attempted to send money via MoneyGram and was waiting for the notification to validate the transaction. To my surprise, I did not receive any alert and MoneyGram blocked my account. After contacting customer service, I learned that my account has been permanently blocked due to a false fraud alert. I find this situation unfair and frustrating.
Fortunately, I now use Western Union and have never had any issues with their services.

Awful experience- the system doesn't allow to receive more than £800 but not the sender or the recipient get given this information! One week later and countless wasted hours in different collection points/ post offices and unable to receive the money! Spoke with money gram too and they are unable to do nothing! Worst that western union and we are still out of pocket! DO NOT use

I opened an account with MoneyGram yesterday. I tried to send money today. My transfer was "denied" with no reason given and they closed my account! I think that MG must be scammers. When i tried to ask for a refund they said, "Your request is denied." They stole $1,500.00 USD from me. DO NOT USE MONEY GRAM EVER!
I cannot add any "proof of purchase" because they will not recognize my username and password anymore...which would allow me to get back into my account. These guys are professionals, that's for sure!

I was recently double charged for a single transaction, so I sent a dispute out to get the transaction reversed, because i did that moneygram decided to close my account without any notification and told me that even though I was not at fault, that my account would be permanently closed.

Cancelled my 2 transactions to a friend in Mexico for no reason. When I asked them, they first hung up on me. Then the next person told me it was "for security reasons" they could not tell me. Then his supervisor read the exact same script the 2nd guy used. When I filed a complaint with Moneygram corporate, I was told "Upon review, it appears that your concern about the transactions with the reference number of ****2942 and ****6382 that was canceled without an explanation has already been addressed by one of our representative." This level of incompetence is astounding. I can assure you I will never use Moneygram again.

I did the transaction and they took my money right away. After they didn't want to give the money to my family. I called and after 30 minutes of question me like if were a convict I decided to cancel and they took 12 days to give money back. ($2000)
Use western union, it's more expensive but they are very efficient

This company never respect their clients and act like MoneyBordel.

Looking to have your account CLOSED without any explanations MONEYHELL is here to drive you crazy.

MoneyGram closed my online account for no apparent reason. Their excuse is that their Security system was uncomfortable processing my last transaction. While unable to give me specifics details when and where the last transaction was made. While insisting that I proceed with future transactions in store. The last transaction I know I made was in store. Which means that my online account got closed due to me making an in-store transaction. While they insist, I make any future transaction in store. Unable to provide details for closing my account other than security reason, no details on what raise the red flag when I sent money to my wife in store using MoneyGram. I'll stop using MoneyGram and I'll recommend Western Union, Wise, PayPal... but never MoneyHell...

I sent some money to Pakistan to save my relative's life who had to undergo surgery but money gram did not release the money to the receiver even after verifying their ID. So I requested a cancellation and since past 1 week they are telling me to wait for my own money to come back in my account. They need receiver's confirmation. I dont understand that? If I need my own money back, why do I need receiver's confirmation. The customer service is super non helpful and keep on advising me to wait as if we are waiting for my relative to die? I pleaded them t take fast action but all in vain! I am very unhappy and upset with all this and highly advise against using them.

I was a MoneyGram.com customer for over 5 years. It was an easy and quick way for me to be able send money to my family in Mexico. Using the phone at the store always took at least an hour and the people on the other end rarely got the information correct the first time. I recently was blocked from my on-line account. According to the email and customer service I was blocked because of breach of Terms & Conditions. The interesting part comes when you ask them what or why, their answer was that for security reason they cannot tell me! I am not able to go into a store to send money when an emergency with my granddaughter occurs. They have discriminated against me and cannot even provide any information to prove their decision. WESTERN UNION is one cent less than MoneyGram and has been overly helpful in assisting me. So after being a promoter and supporter of MoneyGram.com I feel the public should reconsider using MoneyGram and really look at their practices.

They suspended my online account because of "security" reasons even I provided them with all the information they asked for. I have that account since years and it worked well. They want me to go every time in a store to send money. They are not helpful at all! Their security policy is crap!

Sent $140.00 in funds to a dear friend in Gambia, West Africa on 6/23/2023, and was told, when four days had passed, that there was a delay but that the transaction was in process and that it was too late to cancel and resend as a cash pickup. Three more days later, my friend's bank informed him that nothing had been received to his account despite MoneyGram telling me that the transfer went through.

Fast forward three months and 3 case numbers later and I am still trying to find out what happened to my money, as my friend most definitely did not receive it, which I confirmed directly with his bank over the phone, so anyone's guess why MoneyGram hasn't done the same. They still insist that the transfer went through when that is simply not possible. I am done with them. No one there will help me, they just sound like idiotic broken records hoping I'll go away. So, $140.00 is just gone, either lost or stolen and there appears to be no recourse for this.

Trust me, your money IS NOT SAFE with MoneyGram. Use anyone else but them to send/receive money.

Tried to check the status of a money order, entered in the amount and the money order number and no response. Nothing happened. The page just didn't do anything. When you clicked on they help link, there was an error message saying it was an invalid site, it would be great if someone tested out there site and the links established to ensure that the MoneyGram pages were working correctly. Honestly, will go elsewhere for money orders or money transfers.

They closed the account after 5 years and require me to go to the money center in Walmart now. Same person, same amount, every two weeks for the last 6 years. Customer service is worthless, will not elevate it to a higher level to get it worked out. They'll continue to take my money but just make it more inconvenient for an older gentleman with bad knees. Thanks for nothing.

Lost 1500 moneygram. Filed all the necessary paper work. Sent by certified mail in April first week. Have called numerous times. They said it was processing. Then they said refund was sent. Three weeks later no refund. Called back and said they would send another check. 3 weeks later nothing. Its now July 8 more than three months later. I'm calling the FTC and my state attorney general and filing a complaint. Something fishy here.

I just called moneygram to get my full refund and I spoke with customer service name Edward for a total of 207.99 as all our communications is recorded. He told me that, I will only get 200 dollars and not the full amount. And I asked him why?. But no clear answer from Edward and then, he mentioned about the law in the system for moneygram to take $7.99 from a customer like me and I don't know what kind of a law in moneygram system?. Because Edward did not told me those laws that take money from a customer. So I will be considered for a filling a complaint with a consumer agency. Because it's a scam from moneygram to make money on the customers.

Why do I have to give this company a 1? -5, at least. I have used moneygram many times over the years, both online and at Walmart. Always to a family member or good friend, nothing nefarious. Yesterday I got an error message telling me to try again later. I tried again and got the same answer. I called customer service and they told me my account had been closed because the security department had concerns. Absolutely no information was provided. I sent a complaint email and received the same message. They won't tell me if my account was compromised or if someone had used it without my knowledge. This is completely absurd and horrible customer service.

My bank wasnt working at the time so i naturally looked for other options, moneygram seemed good so i decided to give it a go, only to find out a week after i sent the money that they never received it! The customer service is terrible as well, they haven't helped at all even though they said that this is a 'top priority case'. If u have to send money this way, go for western union every time. This has been a nightmare of an experience.