I went to MicroCenter to buy a laptop - after my 1-yr old laptop, from a maker I will not name, simply, died on me without any known damage or warnings.
First, I researched the laptops in stock, via MicroCenter's website; and finding what I wanted was listed, as being in-stock.
I met and engaged with a sales associate, sharing what I found online and requested for verification. I, specifically, asked to be verified that the laptop had a "specific feature." The associate retrieved the model from stock and assured me it met my specifications. (Unfortunately, you're not able to open the package to, actually, view the product to check it matches your specs.)
However, after getting home and opening the package, I discovered it lacked the very spec I indicated as a must have. (I commuted a total of 70 miles for this).
I contacted Customer Service - who was very understanding of my issue - and the Rep began to initiate a solution. The Rep put me on hold and contacted the Store and spoke with a Manager. I was told to return to the store, as I needed the laptop for immediate use. I began the 70 mile roundtrip journey, again.
Once at the store, the Manager - after apologizing for the error and it having to cause me such another long road trip - to resolve the problem, actually, provided me a laptop which was an upgrade and offered other financial reparations for the trouble caused.
I, only, accepted the upgrade - making him aware I wasn't attempting to scam the store and declined the other financial offer.
Overall, I reminded myself that for future computer and electronic purchases, MicroCenter will be the FIRST resource I use. On past visits, the staff, always, greet you upon entering the store, asking how they may assist you. All my past experiences have been met by efficient staff and services, along with a very clean store.