Right shoe totally peeling while left is fine? Obviously a poor process in sealing and finishing on the right shoe. Poor production control. Just more garbage from China with no customer recourse.

My order was delivered by UPS to my neighbor who was traveling and left outside their door in NYC. I was not alerted to the delivery by UPS or New Balance. It was stolen. The rude Customer service rep filed a claim with UPS. I was not offered any other option. I asked to replace the order and have complimentary shipping so I would receive the package in time for XMAS. I was told expedited shipping was being offered on orders above 75$ and I asked for her to confirm it would be recieved in time for xmas. She told me that she was not delieving the package so there was o way for her to tell me that. She should find another career and NB should do a better job of vetting their employees. I assure you if her package was stolen she wouldnt be so cavalier. Ill be ordeing from Nike.

Overpriced and poor quality. Barely lasted 200 miles before getting a hole in the top. They are sure cutting corners to save cost but the price keeps going up!

Customer service is a joke!

I ordered a pair of trainers on the 27/12/23. They were suppose to arrive on 03/01/24. They arrived at The UPS Northampton depot on 03/01/24 after being first sent to the wrong destination. They have gone missing at the depot, but good luck getting an answer from customer services. I think it's one guy trying to sort out everything, so they don't bother. I think I am going to lose my money, I would love to review the product,but I don't think I am ever going to receive it or a refund. Avoid ordering from them at all cost!

I placed an order 10/21/23 for the 9060 pair and yet have received a tracking number. The first time I called customer service they told me in 2 days I will receive tracking number. The third day I called again they said it will be sent out following day. I called a few minutes ago and now it's 5-7days! I told her I keep hearing this what should I do if this happens again? You won't believe! She said to call back and they will tell us another amount of days! And this is just to receive tracking number! I have NEVER experienced this type of customer service. Dissatisfied is an understatement… This will be a late birthday gift IF it ever comes. Embarrassing!

I agree with those ones who leave angry comments on this brand, because I, as a regular consumer of this brand, so to speak, always acquired shoes from this brand. Nevertheless, last time when I bought a new NB 590, the sole came off within a couple of months.
It was a disappointment for me cuz I was trusting this brand and their quality, and as it turned not all models they sell deserve the attention. I used them for running and of course I ran a lot in this pair, but I thought it would be way more durable.

New Balance was my go to work shoe for years. I wore a new pair of new balance shoes to work for 3 weeks. No problem. The 4th week these shoes felt like walking on glass, very painful. Store refused to exchange or return.

Tv

Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too.
I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole.
Anyways NB produces universal footwear for any situation.

I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable.

Only half of my order arrived. Long winded messages and endless prompts... eventually on hold and offered a callback from a human. Was given a refund for my order. Two weeks later item was again available but was charged shipping again.

Ordered 327 and UPS claims that they left them on porch. I have no shoes and New Balance will not help out with this situation. Poor Customer Service. I will never order with this company again. I paid for them on credit card and they will not refund!

Order a pair of shoes 10/5/23 and paid for one day air shipping and was told 3 times three deferent day that my is in stock but the factory is backed up and to me that means back order. They want refund my shipping cost or cancel my order and as of today 10/15/23 my order still hasn't shipped. Bad business and I would avoid shopping with newbalance.com i buy about 8 pair of running shoes a year and will shop else-where in the future.

I was disheartened when I saw your latest commercial aired in the NCAA Basketball Tournament...I felt your company missed the mark with having a diversified group of individuals in the commercial. I am of the opinion that the group you mostly represented in your ad, is not the only ethnicity that purchases your products and you have an opportunity to market to everyone, so that everyone feels included. I have and do purchase New Balance products, however, if your marketing is implied to be geared towards only one group, I'll be spending my time and money elsewhere. I am of the opinion that I am not the only person that feels that way. Thank you for listening.

I wish I'd seen the 2 star rating before ordering! Will never order from NB again. I never received my shoes. I have contacted them multiple times for help and have gotten nothing but bs runaround about their "process" and the "carrier investigation". No one has reached out to me, nothing has happened. It's been well over a month since I ordered the shoes, and I have no shoes and no refund. Infuriating, avoid NB at all costs. Truly shocking that they are still in business with this kind of "customer service" and reputation. DO NOT ORDER FROM THESE SCAMERS.

Ordered baseball jerseys, practice gear, and fan stuff for our sons travel team, 5 weeks ago. Jerseys just shipped from CHINA but customer service will tell your it's from their PA warehouse. Supply is large so there is now a 20 more day delay, this is a travel team no large demand. Worst customer service you can get in business and would highly recommend all teams going elsewhere to get their team needs supplied.

I got these as a gift and did not wear them for a few months. 4th time I wore them the tongue came right off the shoe. Evidently now sewn properly when made. Warranty had expired, so I sent a request directly to New Balance and got horrible service. Kept wanting more info even after sending all the info they initially asked for and pictures.

Runners dont last and company wont take back. Not a nice customer experience-stick with Nike or adidas their products are more durable and they value their customers-not fob them off and not even examine the merchandise-shocking service!

I will not be ordering from.new balance canada anymore. Their customer service is awful. Their tracking for orders is horrendous. I've been trying to find out for 3 days what courier they use so I can attempt to properly track my order as the link they gave me simply Says shipped...IF I chose to order anymore new balance products it will be thru a local.shop. Not this joke of a website.