Interesting, sign up for emails and get 10% off your next order. Except neither shoe I wanted qualifies and I don't see an explanation of what does. Sounds kinda like a bait and switch situation almost.
There are Brooks shoes I like just as well. Will buy them just on principle

I called to inquire whether a shoe that I have purchased many times would be available again in my size. The customer service person did not know and said she had no way of finding out -- nor any telephone numbers for me to call. This is ridiculous.
Although I like this shoe I am planning to buy a different brand because I am so disgusted with their customer service.

Ryan, are you aware that you have a very flawed business model? Why do you make your shoes so difficult for customers and vendors to obtain? I have travelled the country, visited many tennis sports retailers and they all lament about not being able to obtain New Balance tennis shoes. I live in Boston and can not walk into a New Balance retailer and find the full product line of your tennis shoes (Newbury st., Brighton). I wanted to try your new Coco tennis shoes to check the fit, etc—its not possible, none of your stores carry them. Why do you create so many obstacles to buy your product (and don't give me the line about buying online, when it comes to shoes customers want to them on in a store)? It is no wonder Nike has the biggest market share. Your sales associates are also poorly trained and your website offers no portal for customer suggestions. Poorly run company, even poorer is the sales and marketing department you head. I guess the Kellogg school isn't what it used to be.

This company promotes in large letters that they appreciate nurses, college students, and teachers and offer discount codes through ID.me. It is very complicated to create an ID.me account just to be able to get a discount. Yet, although you go through that hassle, you find out that almost everything is excluded from promotion. Very misleading information.

Sale: second shoe 50% off price of first. First was $120. Second at 50% off was $65. Put that in your calculator and their lie nets them an extra $5. It's what the computer calculates. Rip off. Oh, and rewards program ended 2 months ago and they don't have a new one yet so these won't qualify.

I've been buying New Balance for the last 13 to 14 years. My shoes typically last a few years (3-4). My last 2 pairs haven't quite made it to the one year mark before the bottoms have started coming off. I thought it was probably an isolated issue the first time but 2 in a row… Time to try something else.

How do you as a customer contact this company. I created an account and I was supposed to get an email for a discount on my first order. I work at Amazon. I order shoes every six months. I never received an email. I'm at a loss! I'm a business owner myself and I always answer my clients! What are you doing at New Balance?

If you seek for good runners to jog in th morning, then come to this brand. They know how to produce and design sneakers for specific activities.
To be fair, their 540 model is a solution for any kind of activity. You can either jog, run or walk - whatever. That's why I cherish this brand and purchase their sneakers. I wish they had a better website design, as it was a bit confusing for me to make an order.

Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too.
I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole.
Anyways NB produces universal footwear for any situation.

My shoes have arrived in good condition. The size is correct, the color is correct and looks just like picture of the new balance website. I was really worried because of all the negative comments and also because the tracking order link does not work which really stressed me out but today my order has arrived so I am happy :) it took a week to arrive which is not bad. Overall, I am glad my shoes arrived on time to go watch barbie at the cinema.

I've tried to get NB to replace my defective shoe but the customer service has ignored me. The sole takes in water like a sponge. I've provided them with all the purchase documentation and photographic evidence they requested and they have failed to get back to me, even after repeated requests for a response (any response).

Be very careful when ordering New Balance shoes online. They must have changed their manufacturing in recent years as their sizing is completely wrong & too small. They are at least one size smaller than they should be. Customer service very unhelpful too.

Comfortable shoes for both walking and running. But I have a high foot arch so sometimes I feel discomfort while running. I've tried different lacing options yet somehow I feel that something wrong. But it's better than most others.

Five days ago I ordered baseball cleats through their website, got confirmation email of the order, I was told they'll be here in five days. On the 5th day I was sent an email "Aww, Man. It's Out of Stock". Like it's ok they promised a product and sent some cute message telling you it's out of stock. Apparently if you order a pair of shoes/cleats it's not guaranteed that you will get them.

I buy the trail shoes and they used to have quality thick insoles. Now they are thin and flimsy and they wrinkle and bunch up under your foot. A person should not have to buy another insole for the shoe or fabricate their own. They call *this* "Performance" insoles? I don't have proof of purchase any more. Bought them on line

8 1/2 women wide is so common. New balance doesn't make them pretty at all!please do be more mindful of your choices for your customers. You are losing sales due to the black shoe and shortage of colorful shoes. Try pink or turquoise please! FFS

Bot this model at New Balance physical store in Singapore. Unf the shoe base has issue. Its very slippery especially on wet floor. It had caused me to slipped and fell 2 times. Wrote to customer care team to ask for refund but nbody bother to rectify my issue. Won't purchase New Balance Sport shoe anymore.

I purchased two tee shirts totaling $61.98. At the bottom of the review order page, "FREE Shipping with $50 purchase". I placed my order and a few days later NB sent an email stating that my order has shipped and described the sale with the cost. $61.98 cost, $8.95 shipping and $4.60 tax. I called customer service and they said they could not do anything about the shipping cost. I asked why did they advertise this on my order. She hung up on me. Is this how customer service supposed to keep customers satisfied? I've been a NB customer for a long time and never had a complaint, but this is totally unacceptable!

I just wanted to buy NB model 327, but after checking and reading such terrible opinions about NB, I was afraid that they cheat people! I wonder why they are still on the site about stealing from people! I believe that all affected customers should collectively file a lawsuit against NB! This company should face the consequences and pay a heavy fine for stealing from people knowingly! I am so sorry for all of you that you have been treated badly! Please consider a class action lawsuit! Don't leave this case! You need to publicize this case because the NB company feels unpunished in what it does!
King Regards Kamila