I purchased a shirt for my husband for Father's Day and it took them 20 days to get it to me. Was too late! They claimed it's a nationwide delay for all carriers. So ridiculous when everyone else gets their packages to me in under 4-5 days. No apologies. No make-good. Nothing. DO NOT ORDER from them. You can get similar shirts at Zara that feel nicer too!

After the company sent the wrong size pants, I had to pay for return shipping. I was charged shipping both ways for NOTHING. On my credit card they deducted all the shipping charges from my refund. The pants I ordered are sold out so no chance of exchange, however, I'm really not interested in an exchange, as it would probably be more time and money wasted. Avoid this company!

Update: after posting this, cubavera refunded the shipping charges also.

So I ordered shirts and inadvertently did not order the correct size. Their site has NO phone number for customer service which of course tells you to email and since they truly value your business, they will reply quickly. So I emailed asking for the size change. Then I received an auto reply saying it always takes between 1 and 2 days to reply. Again, they said they "valued my business". Well two days later they finally replied and said they cannot change the size. The order would have to be cancelled and then I would have to reorder. By the way, this also meant the discount code I used would no longer be valid". They said as a courtesy they would cancel my order and I should return to the site to order again. Of course it took two days to reply and the order with the wrong sizes had already been shipped. Hence, my ranking of 1.

I ordered a pair of pants, but they never came. FedEx doesn't know where they are, and Cubavera does have customer service, only a computer that blocks calls to a human being. This is by far the worst customer service I have ever dealt with

I ordered a linen shirt and pants, paid for overnight shipping. Although the did credit back the shipping charge, I have yet to receive my merchandise. I contacted Fedex and they said the package was either damaged or delivery was was interrupted for some reason

I have purchased Cubavera shorts before and am on their email list. Recently I got an offer of 2 shirts for $50. I ordered two shirts whose price was somewhat higher than that and was charged full listed price. The small print set no limit on the shirt prices and promised to apply the discount on checking out. I was charged the full prince. Ever since I have been trying to contact Cubavera. The customer service number is no such thing as it requires knowing the name of a person or an extension number. Three emails to them have gone unanswered. A complaint forwarded by pissedcustomer was, they told me, "passed on." I have informed the credit card company to dispute the charge if they try to collect. I see that many people have encountered similar problems with Cubavera so my experience is not exceptional.

The sizes run small. We had to return our order. The website did state you would be charged $6 for the return; however, it was not stated that the original shipping costs would also be charged. So I paid $13 to try on a shirt and purchased nothing. Not cool!

These are cheaply made cloths. Not a single item fit me. This is my 3rd attempt to return these items for a refund. Cubavera has not responded to any of my requests. Now I will have my credit card reverse the charge.

Buyer be ware! If you buy shirts from this place make sure to return before the return policy expires I bought 5 shirts from them for my trip to Mexico. I wore one dark blue shirt one time and after I hung it up to dry it dried with the streaks on it. I returned the shirt but no refund. They told me the time to return damaged merchandise had expired. What a rip off. I will never buy anything from theses crooks again. I would send a photo but I returned the shirt. Now they have my money and my shirt.

I never got an acknowledgement of shipment. The pants came with no paperwork inside.
There is no customer service to talk to. I wanted to return the items. One has to fill out a form... name, zip and order number. ( remember no email of shipment or enclosed order info. In the package.)
On the address label it gave an order number. I filled it in. It said that order number is not in their system. Others said this happened to them.
DO NOT ORDER FROM THIS COMPANY!

If you place and order for a Cubavera shirt. Make sure theybuse UPS or even USPS because your never get it on time with there free shipping. Don't pay for ground FedEx it will still be lost in transit.

I purchased many thing online from different clothing stores and companies there the worst.

This is my 2nd online order I didn't learn from my 1st experience that my order was going to be delayed. June 6th they said it will be delivered by the 21st. Thats tomorrow and my package is still in OLATHE, KS, *******, don't see that for a week.

Long story short if you really need one of the shirts buy it of the rack unless you have several months to wait and make exchanges.

PS Beautiful Shirts if I every receive it.

Thanks Steven Delgado

They lost my package. They use a 3rd party shipping company. Says FedEx on shipping but they don't ship it. No customer service to speak with. Emailed them tracking and order number. They just send that back for me to use that to find it.

Ordered some pants and shirts, and they delivered it to a FedEx delivery site, which I received confirmation that it was delivered went to go pick it up and they had no record of the delivery, and the person who signed it doesn't even work there, upon sending an email to the store They said and I quote "that's your problem"
How can you run a business like this?
After further investigation, it seems like they get their clothing from Japan(in bulk) and sell through Amazon, as well as their store and mark it up a great deal, nothing is wrong with that except you're paying for Cuban Guayabera that is poorly stitched, and mass produced!
Read all the reviews as well as on Amazon!

I ordered shoes and linen slacks in July, both at my regular sizes. Neither fit, so the next day I packaged with the Cubavera return label, delivered to the local post office. It has been weeks since I returned, with no return credit. When I call, they say to wait for another few days, week, then see what happens?! This has been going on for a month, and still no refund, word on the return. I have ordered many things from their site, like their cloths, first return. Their internal systems are broken and I would really caution anyone from returning product. And on top of that, nothing fit which started this entire process!

This site has great clothes but HORRIBLE customer service. I have ordered from them twice and paid for 2 day and next day air and it took a week both times to receive my packages. They don't prioritize next day air or 2 day shipping over someone ordering standard shipping which does take a week. They will take days to "process" your order when it should be processed and shipped the day or next day from when you ordered it. Like I said their clothes are wonderful but their customer service makes it not worth it to shop their store... unless you have a week or two to wait.

Crooks. Do not do do business with these punks. It doesn't take FedEx 8 day to get a package from Florida to El Paso. We can get 20,0000 illegals there in two days!

CUBAVERA SUCKS! FIRST AND LAST TIME I AM ORDERING FROM YOU. I HAVE NOT RECEIVED MY MERCHANDISE. THE PACKAGE IS STUCK SOMEWHERE IN GEORGIA SO IT SAYS ON THE FEDEX PAGE. CUBAVERA, THE PACKAGE IS LOST! GIVE ME MY REFUND! ONE STAR I IS BEING KIND. AWFUL, DISSAPOINTING AND TOTALLY FRUSTRATING.