Look I'm usually not the one to leave reviews but... I ordered a shirt from them, returned it August 22nd. The item was in limbo for almost a month, until I finally got through to USPS. USPS told me that they use a third party shipping service called newlogstics to handle their shipping returns. When I reached out to the rep at newlogstics she had told me the item was delivered to Cubavera on September 4th. Mind you today is September 26th & I didn't receive a refund until I called them. No initiative by their customer service team to provide me with my refund. Had I never called they would have kept my money and ran. In addition to that they use expedited shipping for their returns and don't specify this, so I paid 20 dollars to ship back a 44 dollar shirt. This company is pure TRASH DON'T BUY, their shirts suck too..

I ordered my clothes form the website on April 30th and I processed for 2day delivery since I leave vacation on May 9th. I was thinking this would be enough time to get my order since I had put a rush on delivery. I called several times and they told me that my order is being processed. They said they would send emails with the confirmation which I never got. After my last phone conversation today, "the order is still being processed".
So my plan before i leave in a day for my trip would go to the mall to go shopping since I still haven't got my order.

I ordered shoes and linen slacks in July, both at my regular sizes. Neither fit, so the next day I packaged with the Cubavera return label, delivered to the local post office. It has been weeks since I returned, with no return credit. When I call, they say to wait for another few days, week, then see what happens?! This has been going on for a month, and still no refund, word on the return. I have ordered many things from their site, like their cloths, first return. Their internal systems are broken and I would really caution anyone from returning product. And on top of that, nothing fit which started this entire process!

This site has great clothes but HORRIBLE customer service. I have ordered from them twice and paid for 2 day and next day air and it took a week both times to receive my packages. They don't prioritize next day air or 2 day shipping over someone ordering standard shipping which does take a week. They will take days to "process" your order when it should be processed and shipped the day or next day from when you ordered it. Like I said their clothes are wonderful but their customer service makes it not worth it to shop their store... unless you have a week or two to wait.