I bought some jeans online with misleading information. They were not the size the company advertised. I was too dumb to wash them to make them shrink but it didn't work and when I tried to return or exchange them they didn't allow me to do it. Don't buy anything from this company online.

Ordered jeans and they sent me someone else's order. They wanted to treat it as if I ordered the wrong thing and it would not even let me do that. Their customer service (which was not in the US) finally just hung up, was absolutely no help. Completely dissatisfied, will never purchase any of their products again.

I ordered jeans directly from Levi's website which said my purchase was in stock. Levi did not hesitate to take money from my bank account immediately. A few hours later I received an email saying they didn't have my jeans in stock and I would receive my money back in 7-10 business days. As a teen who doesn't make very much money, $100 dollars is a lot to be taken for something that never even shipped. Super frustrating that such a well known and established business treats their customers like this. Stick to small business who actually care about their customers!

I've bought nothing but Levi jeans since 1979, had great service out of every pair until the last 2 years. The last 5 pairs I've purchased since fall of 2021 have either ripped in the material by rear pocket or in the crotch. Jeans purchased prior to these 5 pairs have lasted for 7-10 years without wearing holes in them much less random ripping. Switching to American made quality jeans….Levi Strauss RIP!

Levis are just really poor quality anymore. They rip at the back pocket for my husband, and between the thighs wears out for me. Less than 1 year old. They used to be the best! Not sure what happened.

My husband has worn Levi jeans all his life, he is 60. Lately he's been buying the S61 or S67 from Walmart. They fit well and feel good and less expensive than some. The reason for a review- Every pair he buys tears along the seam of back pockets making them unwearable and half tear in the crotch. I can't seem to mend them they still RIP. This waterless style is a waste of money cause these jeans never last long. He now has a pile of ripped jeans and false hope.

I have been wearing Levi for a very long time an I must say I'm disappointed as I just purchased a few new pair. An the blue dye is still a problem. An has now recked more then one pair of shoes. As they still continue to bleed w the dye.

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.

I've been buying in wearing Levi jeans all my life, they were the best. Not anymore, I won't spend another dime on a pair of Levi's again in the last 10 years I've been buying them they've been ripping so easy and wearing out so fast, I got a pair of wranglers for Christmas one year, and that one pair of wranglers outlasted six pairs of my Levi's, I will never purchase another pair of Levi's again. Big disappointment because they were my favorite jeans.

Buying and returning a product as a European from EU.
1. After paying for my pair of jeans on their site - i didn't get any confirmation about my order.
2. After waiting for aprox. 1 week, I wrote to their customer support about my order and after couple of emails and 2 more days i've got a confirmation, that they managed to send my order.
3. There was no invoice in my package, nor any details about how could I return my jeans.
4. After couple of emails about my order - I've got info on how could I return my order
5. I had to pay like 1/5 of a price for sending my jeans back.
6. Still waiting for the refund.
7. Never ever going to buy from Levi's. Never gonna buy any Levi's product even from other retailers.
8. Frustration and anger. That's what I feel about Levi's.

I always loved Levi until I had my card stolen and someone charged my card on Levi.com for $501. I called customer service to let them know about the fraudulent activity and they didn't even want to talk to me not to mention they kept on telling me there's nothing that can be done. I wanted them to stop the shipment so the thief wouldn't get the items. I also wanted to speak to the supervisor and whoever I spoke to didn't even want me to speak to the higher ups. After this experience, I will never shop with Levi ever again. Beware that if there are problems, the staff won't help you and are very rude. They won't even connect you to speak to the supervisor. Hopefully now they will be the ones responsible for the fraudulent activity and pay the price since I tried to stop them but no one even listened.

Even after 7 days of complaints there is no adequate response from Levi's customer care. Daily mails and calls have turned futile. And all this due to the fact that Levi's delivered wrong product and not even replacing nor refunding

Don't know why jeans are ripping my wallet pocket ordered on line 5 months ago have plenty of room on them they are a little big but still ripping have to check other ones

This company makes you contact THEM to get a proper amount refund as outlined in their return policy. Their ongoing so called "innocent" mistake no doubt nets them millions of dollars annually. I don't believe for one second it's a rare glitch.

What is going on with this company. I have three pairs of jeans - 1,2, and 4 yrs old) and the pockets tear away and the zippers break. Was a customer since 1977. No more. They're made cheap. At $50 each it's a rip-off. Switching brands. Done with Levis

They skin their cows alive because it's cheaper and that is just not tolerable. I will never wear or purchase a pair of Levi's again and neither will anyone I know!

I attempted to exchange an item the first week of January at the Ajax outlet. The store was closed during boxing week. Before heading out on a 30 mins drive to get to the store, I tried calling, no one picked up. I called CS, and that was useless with the options, call again, drive back to the store or do the return online and pay for the shipping.

Very poor experience, I would definitely think twice before shopping that brand again.