business logo of Levi's
levi.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the Business

Levi's is a renowned American clothing company founded in 1853, specializing in denim jeans and apparel. Headquartered in San Francisco, it operates globally, offering a diverse range of products while emphasizing sustainability and innovation. Known for its iconic blue jeans, Levi's remains a leader in the denim industry.


levi.com
+1 800-872-5384
USA
Levi's is part of Levi Strauss & Co
Founded in 1853
Clothing item from Levi'sFashion apparel by Levi'sMerchandise from Levi's clothing lineLevi's fashion product

Business Highlights

General

Parent Company: Levi Strauss & Co
Year Founded: 1853
Target Gender: men, women

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for members

Returns

Return Policy: not free
Return Instructions: products must be in original and unworn condition, defective, or an incorrect item with original tags attached
Return Cost: $7.50 fee (non-members)

Sustainability

Sustainability Score: Good
Recycling Program: Partnership with Cotton, Inc.’s Blue Jeans Go Green Program
Responsible Materials: recycled

Product

Style: casual, classic
Body Fit: regular, tall, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-872-5384

Payment Options

Payment Methods: card payments, financing, PayPal, Venmo, Google Pay, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Levi's?
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Reviews Summary

Levi's has a rating of 2 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Levi's most frequently mention and customer service. Levi's ranks 53rd among Jeans sites.

service
17
value
21
shipping
13
returns
11
quality
18
Texas
3 reviews
34 helpful votes
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Great deals
January 15, 2018

One of the few fashion brands I am loyal to, their products are timeless and well built. The website often offers great deals especially when signed up to their mailing list, even offering promotions on their sale items. Great deals, quick shipping. Overall great experience.

Date of experience: January 14, 2018
Florida
1 review
2 helpful votes
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Levi's denied posting my Review on there site because i feel like all jobs that are open during the pandemic are essential not just nurses and teachers. Most teachers with even be teaching during the upcoming school term because of the caronavirus so why are they offered a discount. It's been a week since my order

I have placed online orders prior to placing this order & they've been shipped out and received. This order has been processing for five days now. I should've took my business elsewhere. How long is it going to take to ship? If you made shipping a priority oppose to giving "essential" workers a discount I'd have my mask already

Date of experience: July 5, 2020
India
3 reviews
0 helpful votes
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I always buy jeans, t-shirts and hoodies from levi's for myself and they never disappoint me anyway. They have amazing collections. Really good and high quality of fabric material. Feels Very comfortable. Offers great discounts on every purchase.

Date of experience: June 15, 2021
Ohio
1 review
1 helpful vote
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Durability
April 12, 2022

I fist fit into a pair of Levi's in 1986, the quality and fit was beyond anything I had ever worn (Lee's). Levis in the past have lasted ten years or better if I took care of them. I have purchased 4 pairs in 2021 and they all have torn out due to low quality materials and two of those had slight twists in one leg. I will never buy them again.

Date of experience: April 12, 2022
Alaska
1 review
2 helpful votes
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I am a woman who has worn Levi jeans all my life and I'm old enough to remember when they were rugged and fit well. And had decent pockets! Now the price has remained substantial yet the jeans are more cheaply made and wear out faster. And what's with the pockets? They're half as deep as they used to be. I'm used to putting things in my jeans pockets but now when I sit down in an easy chair the contents of my pockets fall out. Why bother to put pockets on the jeans if they're of little use? The upshot is I have begun to use other brands because I get more for my money. Too bad. Levi used to be a synonym for quality. No more.

Date of experience: July 8, 2022
India
7 reviews
0 helpful votes
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Good quality jeans
March 8, 2021

Just a decent pair of jeans with a perfect fit. Color stays the same after several washes and does not fade.
The material is extremely soft and flexible, which is something that other brands of jeans neglect.
Feels really comfortable. That is why this is my favourite brand of all time.

Date of experience: March 6, 2021
Minnesota
1 review
2 helpful votes
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Terrible
April 29, 2022

I bought a pair of levi jeans on-line. I did not like what I bought. So I returned them to Albertville Mall outlet store. I paid $56.60. I got a return of $48.65. I'm done with LEVI'S, going to Lee Jean's.The quality of Levi's are not what they use to be

Date of experience: April 29, 2022
Texas
1 review
12 helpful votes
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Was trying to place an order on the levi.com website and got a notification that the website is down. Called the customer service line and spoke to an agent named Connor (Conor?) and he explained that the website is down for planned maintenance and no orders can be place for a period of 6 hours (9 pm to 3 am MT). I have never seen a e-commerce website (for a company as large as Levi's) purposely go offline for a period of 6 hours -- potentially losing thousands of dollars in sales. Tried calling the customer service number to get additional clarification and got Connor (Conor?) again -- does Levi's only have one customer service agent? Not too enamored with Connor (Conor's) rather haughty tone. What kind of Mickey Mouse operations is Levi's running?

Date of experience: January 8, 2019
California
1 review
2 helpful votes
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I have been a loyal customer of Levi's for years cause I am into jeans and I love their designs. I have bought so many pair of jeans both online and in store from them but I would stop. I remember 2 years ago, I ordered their jeans and I got the total different styles and I complained about it. Later, I ordered another pair for my partner, the size was totally off so I had to exchange but apparently they were final sale, I negotiated with them so they sent me a new pair. I still loved their products tho due to the quality of their jeans. 2 days ago I ordered 4 pair of jeans and later I realized that they might have been a final sale. Just about 1.5 hours later I called them that I needed to cancel the order because I ordered the wrong size. The agent told me that I didn't have to worried because I can refuse the delivery.
The package came, I called again and the other agent told me a complete different story that they would not take my package back no matter what. I explained to her that I wanted to cancel the order and I would not even open the package. She said NO. Her supervisor reviewed my. Profile and found out that I was a bad customer since I complained about their product 2 years ago. I was like are you kidding? There was a reason why I complained. I paid for your products I should get what I paid for. She said no sorry madam we can't take your package back even tho you are not opening it. This is what I got after having been a big fan of them for years. I'm done. Rude and careless customer service team.

Date of experience: August 20, 2022
Ohio
1 review
0 helpful votes
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Sizing chat
March 10, 2021

Sizing for every pair of jeans is different. I have the same exact style and same size and length in all pairs i have only have one that fits how they should the others are way bigger than a 32 more like a 34-36. Should update your sizing chart or make them the size their suppose to be. Overall i love your jeans just can't ever order the right size online cause they are all different. Shouldn't matter if they are slim, straight or bootcut the waist should be the same regardless

Date of experience: March 10, 2021
India
1 review
0 helpful votes
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Good product
September 3, 2021

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Date of experience: September 2, 2021
New Jersey
9 reviews
23 helpful votes
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Top quality Jeans from a top quality brand.
Delivery came 2 days earlier than expected which was amazing.
Have just ordered more clothes from there website.

Date of experience: August 10, 2020
Hong Kong
2 reviews
2 helpful votes
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Levis 501
April 27, 2024

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

Date of experience: April 25, 2024
Idaho
10 reviews
37 helpful votes
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The only game in town
March 13, 2017

Levi's website is probably the best value left for top quality clothing at a rock bottom price. Have a look at the sales. They are absolutely amazing, and the quality still has the mules pulling those legs in both directions. What's not to love!>!

Date of experience: March 13, 2017
Canada
3 reviews
25 helpful votes
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Long-lasting clothes
August 31, 2016

I'm a regular customer of Levi's because I appreciate the quality and durability of the products. I bought the first pair of jeans here 3 years ago and I still wear it every now and then! They don't look worn out at all. Thank you for great items.

Date of experience: August 31, 2016
India
3 reviews
43 helpful votes
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Very soft materials used
February 24, 2016

Levis is obviously one of the oldest and most well known brands in India. It is very easy to purchase a Levis garment as you get it in almost every mall.

The material used in a levis garment is just amazing, it would give you a really amazing feeling when you put on a Levis shirt Or T-shirt, it just feels so light and soft, you'd love wearing a Levis on a bright sunny day.

I had purchased a white levis T shirt in 2012 and it still looks as white and as good as it did in 2012, so you can make out about its quality and durability.

The price is something that could've been slightly lower, I feel. Nevertheless it's worth buying.

Date of experience: February 23, 2016
New Jersey
1 review
0 helpful votes
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Rude customer service
September 9, 2021

I was not helped in any way with my issue when i was adamant to get my issue resolved, the CS person Donneca was extremely rude and then stopped responding to me? That's NOT how you do your job. I will never support this trash company again solely due to the service.

Date of experience: September 9, 2021
Wisconsin
1 review
1 helpful vote
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I've had horrible experiences each of the last 2 years with online ordering from Levis but fell for $100 selvedge jeans. Ordered 36x30 and received 30x30... but the worst part was one less button on the button fly. Unbelievable the lengths clothing manufacturers will go to in order to increase margin.
The above review was "moderated" by Levi's and was not published on their site. Never again Levis.

Date of experience: December 8, 2020
New York
1 review
2 helpful votes
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If you only buy it without return or exchange. It would be okI guess?
But if anything goes wrong with the order and you would like to return or exchange it then wait to get played over and over.
I was exchanging one order because I need to get a smaller size. I received an email telling me to use the FedEx QR code in a selected walgreens. And apparently the QR code isn't accepted in there. So I called the customer service that the option they gave is false. Then without me agreeing on anything the customer service cancel my exchange and made it to returning? Wtf? What kinda customer service is this? Playing customers like they are jokes? I hope no one else gets played like that. It's disgusting. I'm telling my friends and families not to ever shop at levi.com. That's very unacceptable. Nasty customer service and shopping experience. :(

Date of experience: September 17, 2020
California
2 reviews
0 helpful votes
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Still no jeans since 11/12
December 1, 2021
Updated review

I chatted with Alex. Based on the tracking and Levi, i am suppose to receive on 11/18 delayed, then 11/23 delayed, then 11/29. Alex stated I will receive it on 12/1 and guess what, still no jeans arrive. Now I am chatting with Levi again. Now I am irritated and upset. I will update on the result after chatting.

I will put negative star if I can.

After my last chatting. I end up with a reship or refund. I picked refund. I don't have time to wait again.

Date of experience: December 1, 2021

Still no package deliver
November 29, 2021
Previous review

At first it was suppose to be November 18th. Then changed to November 23rd, then changed to November 29th. Now it's stated something wrong with my delivery. Hmmmm. I will try to call Levi and see what's up. Hopefully there are some help. I will update here after the call.

Date of experience: November 29, 2021

Still have not receive my Jeans
November 24, 2021
Previous review

Order on the 11/12/2021 and have not received my Jeans. Hoping wear to thanksgiving. Probably wouldn't get it even for Christmas. No responds from Levi. If I were to known this, I would order from somewhere else. I order same Jean from different store and received it in 4 days.

Date of experience: November 24, 2021