business logo of Levi's
levi.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the Business

Levi's is a renowned American clothing company founded in 1853, specializing in denim jeans and apparel. Headquartered in San Francisco, it operates globally, offering a diverse range of products while emphasizing sustainability and innovation. Known for its iconic blue jeans, Levi's remains a leader in the denim industry.


levi.com
+1 800-872-5384
USA
Levi's is part of Levi Strauss & Co
Founded in 1853
Clothing item from Levi'sFashion apparel by Levi'sMerchandise from Levi's clothing lineLevi's fashion product

Business Highlights

General

Parent Company: Levi Strauss & Co
Year Founded: 1853
Target Gender: men, women

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for members

Returns

Return Policy: not free
Return Instructions: products must be in original and unworn condition, defective, or an incorrect item with original tags attached
Return Cost: $7.50 fee (non-members)

Sustainability

Sustainability Score: Good
Recycling Program: Partnership with Cotton, Inc.’s Blue Jeans Go Green Program
Responsible Materials: recycled

Product

Style: casual, classic
Body Fit: regular, tall, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-872-5384

Payment Options

Payment Methods: card payments, financing, PayPal, Venmo, Google Pay, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Levi's?
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Reviews Summary

Levi's has a rating of 2 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Levi's most frequently mention and customer service. Levi's ranks 53rd among Jeans sites.

service
17
value
21
shipping
13
returns
11
quality
18
Illinois
2 reviews
2 helpful votes
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Rrrrriiiiipppp
August 13, 2020

Had brand new levis rip, tried to get in touch but no one answered. I have a feeling that they don't give a hoot about the product or customer's

Date of experience: August 13, 2020
BA
2 reviews
1 helpful vote
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Gorgeous
June 26, 2020

Bought one pair of jeans. They are gorgeous. The quality is really cool as well as teh feeling when wearing it.

Date of experience: June 25, 2020
Colorado
1 review
1 helpful vote
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This is the last pair. Every pair fades or falls apart within 6 months. The quality is getting so crappy. No more Levi for me I guessing

Date of experience: December 15, 2020
Massachusetts
2 reviews
25 helpful votes
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Love brand
March 30, 2018

The best website by far! In finding great prices on these jeans rock! They are absolutely amazing, and the quality still has the mules

Date of experience: March 30, 2018
Maryland
1 review
0 helpful votes
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Best jeans ever!
November 11, 2020

I am 46 and these levi's make me look 26. I had no alternation done to my body. I feel extremely sexy and my husband, well you know the rest!

Date of experience: November 11, 2020
Czechia
3 reviews
0 helpful votes
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Superb fitting
May 29, 2018

My brother who was using levis already told me that Levis Jeans are really comfortable and long lasting. Levis is absolutely a nice brand on Jeans.

Date of experience: May 29, 2018
Colombia
1 review
0 helpful votes
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I am not a criminal
August 2, 2021

When I ordered levi canceled by order and blocked by IP address. I am not a criminal. Poorly run online store.

Date of experience: August 2, 2021
6 reviews
21 helpful votes
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Always stylish things
September 10, 2018

I prefer to buy jeans here. Things are very comfortable and look stylish, and the quality is always the highest.

Date of experience: September 10, 2018
Canada
2 reviews
0 helpful votes
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Like
July 15, 2020

I love Levi's. Nice, affordable jeans, and I can find exactly what I'm looking for! All people can buy it.

Date of experience: July 15, 2020
India
2 reviews
8 helpful votes
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Levi's customer service & policy is fraud.
Don't refund to the customer, if customer not purchased any item

Date of experience: March 18, 2020
New Jersey
1 review
18 helpful votes
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Ok layout
April 23, 2018

Kind of confusing to understand the sizes of the pants. It a guess and check kind of thing not big on the experience

Date of experience: April 23, 2018
Canada
2 reviews
0 helpful votes
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Bad quality
June 25, 2021

Jeans started falling apart after 3 months. Not really satisfied with the quality of purchased items.

Date of experience: June 25, 2021
Florida
1 review
19 helpful votes
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Best Quality
October 18, 2018

Wonderful jeans, Comfort, I like Levi's brand jeans very much, I recommend Every one Levi's jeans, Colours are also goods in Levi's and best quality

Date of experience: October 17, 2018
Netherlands
1 review
0 helpful votes
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Diep triest
March 29, 2021

Wat een bijzonder trieste klantenservice.

1. Ik vraag om hulp voor het kopen van een broek, sta vervolgens binnen 5minuten buiten met een broek waarvan ik bij thuis komst merk dat hij totaal niet zit.

2. Ik wil de broek de volgende dag terugbrengen, maar kan alleen een tegoedbon krijgen. Er bestaat zoiets als een herroepingsrecht, maar Levis denkt zich hier niet aan te hoeven houden.

3. Ik wil de bon online besteden vanwege de lockdown maar dit kan niet? Na lang smeken maken ze dan uiteindelijk een uitzondering.

4. Ik koop een nieuwe broek online, maar ook deze zit niet.

5. Ik wil deze broek terugbrengen bij een fysieke winkel zodat ik hem gelijk om kan ruilen voor een nieuwe, maar ik krijg te horen
Dat ik deze broek alleen maar bij een DHL punt kan omruilen en kan hem dus niet omruilen voor een nieuwe broek.

6. Ik stuur de broek terug bij een DHL punt en wil vervolgens een nieuwe broek bestellen maar nu doet mijn code het niet meer en Levis heeft niks laten weten over een eventuele nieuwe code.

Wat een dieptrieste bedoeling is het zeg, fiks je processen alsjeblieft een beetje. Jullie doen echt maar wat namelijk

Date of experience: March 29, 2021