Steven S.

Terrible Quality Control
TERRIBLE CUSTOMER SERVICE
Home Delivery is AWFUL
Placed an order for home delivery, when the order arrived it was not my order. Nothing, completely wrong. I contacted customer service and they rescheduled. Second attempt, delivered to the wrong house, fortunately the neighbor was home and directed delivery to my house. Delivery handed me the bags and left. When I unpacked a number of items were missing. I contacted customer service. They said they would contact the driver and see if they had my missing items. If not the store would schedule a delivery of the missing items. Said they would call and let me know when the items would be delivered. After three hours and no call, I called customer service. I was placed on hold for 45 minutes. I was then told "the delivery driver said everything was delivered" there's nothing we can do. I this point I got angry because in addition to everything else, I'm being called a liar. After asking numerous times whom I needed to contact next, manager, supervisor, etc. being placed on hold again, they agreed to refund the money for the missing items.
HEB should invest some of the money they dump into TV commercials that say customer service is a priority and use it to train their employees to do their jobs.
When you call customer service the wait time is 25-30 minutes. If they have this many people trying to reach customer service, that's an indication your customer service sucks.

Purchased a Weber grill that javariya advertised as in stock. After emails from them verifying my address, they said it would be shipped within a few days and once it shipped they would send the tracking. After 10 days the order was cancelled. Obviously they sell merchandise that they don't have. I don't know if it's a scam, however, they are highly unreliable.

It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense.
If you try to cancel your order, you send an email. It can take hours to days to receive the "No" response. The reason "your order has been sent to the warehouse already for processing….
Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn't shipped. No matter what, you can't cancel an order.

After the company sent the wrong size pants, I had to pay for return shipping. I was charged shipping both ways for NOTHING. On my credit card they deducted all the shipping charges from my refund. The pants I ordered are sold out so no chance of exchange, however, I'm really not interested in an exchange, as it would probably be more time and money wasted. Avoid this company!

Update: after posting this, cubavera refunded the shipping charges also.

Rex MD products seem to be okay, however, the customer service is terrible. They say you can cancel anytime, I canceled the service three times and they continued shipments and billing my credit card. They refuse to give any refunds. They claim you can cancel by logging in but it doesn't work, they say if you send a message through there website, they will get back to you within a day, they don't. And when you call you will go through phone trees and be put on endless hold.

florists.com deserves less than one star. This company is terrible. I ordered flowers for my 93 year old mother two weeks before her Birthday. The flowers never arrived. Unfortunately I was traveling out of the country and couldn't talk to their customer service for three days, leaving her thinking that no one remembered her birthday. I called and they acknowledged their was a mistake. That the florist assigned the order was unable to fill the order and it was never assigned to another florist. My mother lives in the Denver metro area so there is no shortage of florists. The customer service agent apologized, he said he would make sure that flowers arrived to her that day and would call her and apologize, explaining their company's mistake. According to my mother when he called he said that the problem was because they couldn't reach me and that this was some how my fault. That was two days ago and still no flowers have arrived.