Grubhub

The biggest problem with Grub Hub is they make it so easy for their delivery drivers to steal your food. I have had 3 orders of food stolen within a month! They have no way of tracking if their drivers have stolen your food and the drivers are not being reprimanded if they steal food. They don't even take the time to investigate if your order has been stolen. There are a few ways a delivery person can steal your food:

1. The delivery person picks up your food and then reports that they have had an emergency. Grub hub then cancels your order and refunds you. The delivery person then eats your food...

2. The delivery person picks up your food then immediately logs out of the app. The Grub Hub system then cancels your order stating "no driver was found". And (in 2020) they have no record that a driver was ever assigned to your order. The delivery person then eats your food...

3. The delivery person picks up your food. One of your items is packaged separately because the restaurants have not figured out they need to package the food all in one bag smh. The delivery person delivers one of your items to you, but notices the item packaged separately is a yummy dessert. They proceed with telling you the restaurant only gave them one item and just ask for a refund. The delivery person then eats your food...

Its 2020 Grub Hub... update your applications and stop handing out coupons as a means to make amends for your poor service.

The 2 times I've ordered from them they delivered to the wrong location. The first time, I had to drive all the way back to my home from my office. The second time I had to do the same except the bastard driver didn't even leave my food on my porch at my house so I drove back for nothing and didn't even get my food!

Both times I had specified the food be delivered to the office, not my home address. Both addresses were present in their database. I assume, due to some computer error on their end whenever I call the driver, the computer is telling him to go one way and something else must be telling him to go another way or specify a different address or something. As soon as I call them to ask what location they are going to they say "oh no" and start to get all nervous realizing there's been a mistake. They seem to know there are 2 addresses and they are going (or being lead) to the wrong one. I know for a fact that the address was correct when I ordered as the second time I knew to double and triple check the address and yet again it sent the driver to the wrong location. Whether it's a computer thing - or an error on their website, an app problem on the driver's app or just plain incompetence on the part of the driver - it's still that... incompetence and it will not be tolerated.

I also wouldn't put it past the drivers to intentionally "mis-deliver" things to get a free meal - while the hungry customer gets a refund (maybe).

I hope grubhub get forced out of business so no more restaurants or customers will be INFLICTED by their incompetence.

I waited 2 hours for my order and I received a notification that my order I was delivered. NO FOOD CAME! I called the restaurant and they informed me that the driver came and picked up 3 orders of BBQ which came up to 86.00. I called the driver and she would not answer my call (Grub hub company tried to contact her too and no answer).
Smh! I'm not pleased with this. I will never use GRUB HUB AGAIN. DRIVER NAME WAS REBECCA! HERE IN SAN FRANCISCO!

Grubhub might help businesses get more sales but they have a strong hold on them. IT IS BETTER FOR THE BUSINESS TO GET A CALL DIRECTLY FROM YOU. I found 90% of the time I get better prices, better service, better customizing of my order and more options. Often they put higher prices on the Grubhub menu because they have to pay them a 25% fee.
So I now only use Grubhub to look at what's available and what around me. Then call directly myself. 99% of the time I can still pay by credit card and even include the tip. I save money
I've had major problems with Grubhub not getting my phone number right. One time I used my account at a different address. It's fine you can add addresses. But the next six orders they used the wrong phone number. I only found out because the driver called the other addresses phone number with a problem in front of my address. The next three orders I use online chat to get help with this and it was not good. On one I said the restaurant has my correct number, my profile has the right number, so fix it. They came back saying all is ok now because they called the restaurant... duh. The next orders were wrong. Chat did not fix it repeatedly. Numerous calls to Customers service did not fix it. On the third call (many orders later) they said oh yeah we've had this problem for a while try deleting your address and re-adding it... goodbye. That did not work. In my LAST ever orders I put my right number in the entree special instruction and the delivery order instruction. I gave the more than enough chances. BYE.

Ordered from them because I was frustrated with others, hoping this would be better. I found what i wanted and added it to my cart, instead of 'confirming my order," they said Placed Order, on its way. Ummm, ok. Said it was going to be 45 minutes from a place literally about 5 minutes away. Then showed me the delivery fee... almost twice the other charges of the others. There was a button, "we got your back." if you find a place to deliver cheaper, let us know and we will match the price... Great. You have to post a picture of your receipt from the other company - so you want me to order it again and pay again so I can show you a receipt? Umm, no. So I called and waited on the phone for 14 minutes, while they 1. Couldnt find my order - O now we found it. 2. said I still had time on my delivery... I was NOT saying it was Late... did you even listen to me? Waited another 11 minutes for them to verify what I was saying for the past almost now 30 minutes. NOW, here comes the driver with my order... LMAO. So, I was upset, so I just hung up - knowing i would not use them again. Then I get a call back - O well give us 30 days to verify your order that you found it cheaper somehwere else. Really, 30 days? You KNOW I am right and you are just simply a SNAKE like all the others. So, now I am done with them to. IE: cook food and bring lunch because there are just NO GOOD delivery services out there.

GrubHub is by far the worst perpetration of fraud on the American public.

EVERY restaurant serves sub-par swill and we pay and aexorbitant amount for it. $#*! GrubHub.

I recently tried using grubhub on vacation in Myrtle Beach, SC. The first time I used it, I accidentally touched an item on the menu and it added it to my order. I was not able to remove it. When the order came it was missing an appetizer. I called the restaurant, they said the appetizer was not submitted to them and they have this trouble all the time with grubhub. It was still on my bill. I am out almost $20! The next time I used it, it worked fine. The third (and last time) I used it, it would not accept the credit card I had on file, which I had used the previous 2 times. I engaged the "Contact us" and had the option of chatting with someone or calling. Since I was getting steamed, I chose chat. All that Billie the chatter did was to suggest a multitude of things that I should trouble shoot. After trying some of these, I asked Billie if he could access my account and see what the problem was. He said he was not able to do that, that he was not really customer service?! That ended our chat. So here is what I did and recommend, especially if you are out of town and are not familiar with the restaurants: use grubhub to find restaurants that deliver, then look up the restaurant phone number and order directly with them. That uses grubhub as what it really is best at, showing you restaurants for deliver/take out and avoids any need for customer service. Grubhub as search engine! Happy Eating!

First of all, I always tip. So that isn't the issue. However, I've never had my order on time. This last time, the order kept getting delayed. I called to see when I could get it, and the driver was extremely rude and basically told me I was fifth on the list. I don't know why this is such a difficult thing to learn, but delivery food has been a thing for a long time and this doesn't seem to be an issue. Anyway, after all that, I didn't ever get the food. Another time the food had started to become bad. It was fish, and the fish was going off by the time I received it. Honestly, if you can't get the food within a reasonable bracket around the initial ETA, then just be upfront and tell people right off that it'll be an hour and a half so that we can just pick the food up ourselves and not use your service. If the wait time is over twice the eta when I ordered, it's really no longer the order anymore. And if the driver is picking up too many orders in too many disparate places (this driver was 40 minutes away, totally outside of town, when I called, and claimed he'd be 10 minutes), then maybe rearrange?
In the end, I only tried this service because my work is extremely busy and I didn't have time to get dinner. But if it means I won't get the food at all, I might as well not even try.
I wouldn't even be this annoyed (even though I never got my order) if the driver hadn't been so rude and nasty to me. I'm sorry your business model is bad, but I still paid for a meal that wasn't sitting in a car for hours.

Grubhub use to work now all I get is "We've stumbled upon an unknown error. Please try again." I have called and they told me to clear-out my cach, which I have done. Today I tried on my Linux computer, my 2019 macbook, and my iPhone grubhub app. On all three platforms I put in my order and rest of the information. When I click on "Proceed to Checkout" I get the message, "We've stumbled upon an unknown error. Please try again.".

Today I called and they said "try the app". Which I did. And it didn't work, same message. I asked if "I'm I the first person to complain about this?" the female customer service agent said "Yes". "I have not heard of any other customer with this problem." Funny I called last week to tell them it wasn't working and I asked if they could put my order in by phone. Answer "No we can't do that".

So what is the "unknown error"? Is it there are not any drivers available? Is it with my payment method, credit card? Is it my address, maybe I didn't enter it in absolutist correctly, although it use to work (as did my cc)?

So now I go to Doordash. They seem to work.

I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.