Tyler S.

I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.

I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.