Grubhub

Ordered from a local Thai restaurant. Got notification food was picked up and then nothing. We finally walked down the street and found our food two houses down on someone else's porch. Called GrubHub and they said thanks for calling but we can't give you a refund or credit. I won't be using them again.

Grubhub drivers are the WORST consistently of all the delivery services. It is very rare that they follow my contact rules. I simply want them to knock on my door so I know my food has arrived, and maybe 1 out of 10 deliveries am I notified. Additionally I've watched several drivers drive around in circles or get lost bringing my food. If you don't know how to follow a GPS find another job! I'm done ordering through Grubhub.

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.

Zero stars. Horrible service. Horribly expensive. Delivery fees regularly double the total cost of the order. Good luck trying to ask for even the simplest alteration to your order. You'll struggle to get extra ketchup on a $40 order.

Horrible for local business. Horrible our communities. Every time I use grub hub I am left feeling like I just fell for an obvious scam.

This company has clearly seen artificial growth since the pandemic devastated the restaurant industry. I cannot wait for them to go bankrupt in the next 5 years.

Ordered 22.56 for food came back wet soggy because of driver late request refund been six days instead of full refund they're giving me 6.30 I still have not received the refund stay away this is fraud

So, I use delivery services once a week, maybe once every other week. I've used Doordash many times, and Uber Eats. Grubhub is far and away the worst service out of all the choices.

On TWO separate occasions, probably 3 months apart, they delayed my order delivery an hour and a half or more. That would be bad enough, but the order gets sent directly to the restaurant first, so even if the driver picks it up and completes the order, the food will be very cold and stale.

This is beyond unacceptable for a delivery business. It is unforgiveable. I will never again use GH for anything, I'm done with them.

I want to like GrubHub, but they suck. The took over food delivery from Yelp. Their delivery estimates are always wrong. They take much longer, but don't communicate that until the moment the original estimate passes. So, for example, an estimate of 6:20 to 6:40 becomes 7:00 to 7:20... at 6:39. Do they call? No. Email? No. You must proactively go into their horrible app to see diner's an hour late. If you call, they apologize. Who needs their cheap and easy apologies? Fix what's broken.

Yes they are now understaffed. "Good news your order is here"! It isn't and no picture like usual to show your order has been delivered. Now, check your GrubHub fees. They have now added "donation" into your feed in order to get your food. Not delivery fee or tip, DONATION FEE. It might seem no big deal,. 48 cents right? Times that by thousands of orders, then keep in mind GrubHub gets a tax write. Try to place an order today. "Donation fee" isn't optional. That must be illegal.

Grubhub should change their name to Grab- Bag. These people will collect your money and don't deliver, then when you notify the company, they'll tell you that you'll have to pay for another order, basically telling you to put your neck on the block for them to chop it a second time. Therefore, I sincerely urge you to use other options.

Just reviewing my receipt for food that was $46.80. I included the 15% driver's tip only to realize Grubhub adds that on the total that includes their service and delivery fee. My total bill was $63.18. I should have paid closer attention. The amount doesn't break the bank for me, but I think about others in a tighter budget and how many of us are pinched a couple dollars here and there. And does the driver really get the $8.24 I added as his gratuity? I just don't think it's good practice for them to do this.

I have had no other issues with delivery companies, but GrubHub is perhaps one of the worst. Most drivers there are probably working as a means to pay off bills or a second job, as I don't see why anyone would want to willingly work there, but please do a better job at, you know, your job. If you deliver to a wrong unit, please pick up the phone or answer when I ask about where my food went. Maybe you're $#*!ed or have mentally challenged issues, whatever. But you can probably see or hear :). Anyway, have a super great night.

Long story short don't use this app. The service is horrible and they don't care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it's freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can't do anything about it. I paid $10 in fees as the order was small with tip. That's how I got treated. The only reason why I used them is it's the only app this store uses-NEVER AGAIN.

Ordered our food to be delivered while out of town at a conference. Order kept getting pushed back. Over an hour. Called the restaurant and said order had been ready for over 20 minutes but no one had picked up. It's a Tuesday night! They said should be delivered in 30 minutes. That means food would have been sitting for an hour! Grub hub cancelled the order per my request and only offered a $5 off coupon to be used within 30 minutes. I told them I don't live in an area that has grubhub. Was told that's all they could offer. Horrible!

Dreadful. Don't usually write reviews because I'm becoming who I hate but I ordered food which is now over an hour late and the restaurant has closed. I can't even complain to the website or ask for a refund because technically my order is on the way still apparently. What I hate most is that I ordered food again from this piece of trash excuse for a service. Let's see if either arrive. If anyone who owns this trash is bored and somehow reading this can you please sort it. Used to like it :(

On October 23, I ordered food through Grubhub. I had instructions listed in the delivery notes section with my door code. I understand that things happen, but the driver did not bother to call and say he was having trouble. Instead, he tossed my food on top of mailboxes downstairs and marked it as delivered. I contacted Grubhub because I do not feel I should pay a tip for that kind of service. They promised a $5 credit that I never received. When I tried to contact them again, the agent was extremely rude. With the cost of delivery so high as it is, I will never use this service again. I cancelled my membership and although most companies at least give you until the expiration date of your membership, this company ends it straight away, keeping the money you spent if you had a year long membership. It doesn't matter because I refuse to buy anything else from them, but still, poor customer service, poor delivery experience and sketchy practices concerning membership.

I am a restaurant GM, and Grubhub keeps sending me incorrect orders and allowing their customers to leave MY place of business bad reviews! If you are ordering through Grubhub, be very careful before leaving a complaint, as more than likely the issue lies with their own website.

Also, their customer service sucks! When faced with evidence of their poor practices, I was told the decision to remove incorrect reviews was up to a different department.

Business owners, think twice about using grubhub.