Grubhub

I wanted to send a food gift to members of an office staff. I chose to send a dozen bagels to an office staff in Langehorne, PA because they were so helpful to my office staff in York, PA. I completed the Grubhub web order information multiple times, only to have credit card information I put there rejected (multiple times with different cards). I suspect that the Grubhub site likely takes the name you show as the "contact" and assumes that it's the person ordering and hence also assumes that it is the credit card holder name, then credit card is rejected because the contact name is not the credit card holder name. Reason for rejection of good cards is an assumption, but given that the cards work fine everywhere except Grubhub, I can only believe that it is the reason. Grubhub needs to find someone that website development experience to do their sites and include a way to include correct cardholder names if items are being sent as gifts (Again, assuming that is the reason for rejection).

I placed an order for a 6:30 pm delivery. Received a confirmation say food would be delivered between 6:35pm & 6:45pm. Then I received another text message saying the delivery would be between 6:45pm & 6:55pm. At 6:46pm an email was sent, not a text message, saying the driver could not reach me by phone. I had my phone with me the entire time. I did not see the email because I was not on my computer. At 7:20 pm I called to find out what happened to my order and was told the driver could not reach me, and because he couldn't reach me, they weren't going to deliver or return my money! The order was for $27 plus tip!

I end up using grubhub quite a bit, if only because it is a great aggregator of all the delivery options nearest to me. The software is a bit "janky" on my computer... actually runs smoother on my cell phone. The full web pages load poorly and are difficult to maneuver on my PC. So for convenience of browsing lots of choices it is great. I do not like how to make up for the grubhub cut some places raise their prices but I get it. I take it with a grain of salt because I am getting "free delivery". If I was a business I would feel almost compelled to sign up for it just because people like me are so likely to use it and not search the web for other places. The review system is pretty harsh (a lot like this site lol!) a lot of people go on just to rant and complain and will give some really good restaurants terrible reviews for things that are really trivial and not indicative of a restaurants' overall quality. Gotta love the internet as a place for people to recklessly vent and hurt businesses... sigh.

I placed an order at a restaurant that I have eaten at a couple of times. When I received my order and began to eat I choked on a piece of plastic in my food. I then examined my food and found more plastic. I called the restaurant and they asked me to text pictures to them. They told me they would remake the order and I could go pick it up or they would give me store credit. I refused both one the fact that 1) I could not eat that meal again after choking on plastic and 2) I would never eat there again. I asked for a refund and they told me since it went through Grubhub they could not do anything about it. So I called Grubhub. The lovely lady was extremely sorry that that happened even though she wasn't the one who cooked the food. She placed me on hold and called the restaurant. She then told me that she is waiting for the manager to get to the restaurant because he was not there and she would call them back and get me my full refund. She also told me if anything would change she would call me and I do not need to be in contact with the restaurant. And hour later I received an email from Grubhub stating I was fully refunded my money. Thank you Grubhub!

I well never order from GrubHub again I never got my order or a refund I spent $53 on food I never got we waited for about a hour and called them they said the food should be here any minute 30 minutes go by so we received a text message that or food was delivered at 815pm but we never got the food so we called them back and they put us on hold for about 15 minutes they come back on the phone and tell us the driver went home for the night and we could not get a refund because the driver called us 3 time's and was outside we never got or food and can't get or money back im so mad and will never use GrubHub again

Last two orders have been severley lat and cold! Customer service in different conutry and had no responsibility. Done with out sourcing customer service etc. Bye grubhub!

I ordered a grilled cheese sandwich from Fame Grilled Cheese thinking this is where it came from when actually it came from Village Inn instead. Grubhub lies!

My name is Keisha I $#*!ing ordered food from them the expected delivery time says 8- 820 unfortunately they came around 7
They came they claimed they called n I received no call I got an email saying they were here I called to see if they can bring my food back or refund my money
THE $#*! OTP GONE TELL ME THEY MADE THE FOOD THEY CAME N I DIDNT ANSWER MY PHONE AND THEY GOTTA GET PAID FOR THEY HARD WORK
WHAT KINDA $#*!ING BUSINESS IS THIS I SPEND 37$ on food and they made no effort into satisfying their customer
HORRIBLE SERVICE NEVER AGAIN WOULD I WASTE MY TIME

I ordered a salad and shake. Nothing else. I ordered it at 8:03 pm and Grub Hub said that it would arrive from 8:55-9:05 pm. I waited and waited. 9:13 I check the status and the delivery time has changed. It changes to 9:20 - 9:30pm. I'm blown away that I have to wait and hour and a half for a salad and milkshake. So then I start chatting with a grub hub representative online. I explain how frustrated I am and they say I can cancel my order and get a refund in 5 days. While I'm talking online to this representative, my delivery driver calls me and says that the restaurant doesn't have the shake I ordered... I change my order to something else and wait for my food to arrive at 9:35. I paid 17+ dollars for a wilted salad and milkshake I didn't want in the first place. Forget Grub Hub. It seems great to have food delivered even if the charge is a bit ridiculous, but they suck. No communication, no refunds if the screw it up majorly and last time I ordered I got food poisoning and demanded a refund for the undercooked burger I received. What did I get?... no refunds. Wow.

GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea
1 Mashed Potatoes & Gravy
1 Mac & Cheese
2 Honey Mustard Sauce

Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi.

Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything.

Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again.

At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.

TWICE in a row I was shorted items in my order from GrubHub restaurants. GrubHub offered me a FREE DISCOUNT. It is NOT a FREE discount if I have already paid for a menu item + tax + gratuity on FOOD I DID NOT RECEIVE! GrubHub was simply trying to scam me, as did the restaurant. I already PAID for food I did not receive... a discount on my next order is NOT a discount if I ALREADY PAID FOR IT. Give me my money back for dinners I paid for and did NOT receive! GrubHub does NOT care about the customer.

They are incredibly stingy with coupons and it is impossible to go back and review restuarants at your leisure. If you dont do it when they ask you, the oppurtunity vanishes.