Courtney S.

I placed an order at a restaurant that I have eaten at a couple of times. When I received my order and began to eat I choked on a piece of plastic in my food. I then examined my food and found more plastic. I called the restaurant and they asked me to text pictures to them. They told me they would remake the order and I could go pick it up or they would give me store credit. I refused both one the fact that 1) I could not eat that meal again after choking on plastic and 2) I would never eat there again. I asked for a refund and they told me since it went through Grubhub they could not do anything about it. So I called Grubhub. The lovely lady was extremely sorry that that happened even though she wasn't the one who cooked the food. She placed me on hold and called the restaurant. She then told me that she is waiting for the manager to get to the restaurant because he was not there and she would call them back and get me my full refund. She also told me if anything would change she would call me and I do not need to be in contact with the restaurant. And hour later I received an email from Grubhub stating I was fully refunded my money. Thank you Grubhub!