GlassesUSAReviews 3,819

"This company is based and ships out of Israel. NOT A USA Company. The address listed on my cc receipt is to a Pack and Ship store - 954 Lexington Ave New York, NY ******* NO legit company lists their address as a Pack and Ship store. Communication from customer service is canned responses. The production time listed on the website is a joke! After you order they tack on a couple production days and add a couple "quality assurance" days to account for the delayed International shipping time. DO NOT PAY for Express shipping! Total scam! I don't know how this company is in business? All the reviews are fake!"

When reading about the time it takes to produce and ship your glasses, go ahead and ADD 3 DAYS to the maximum of EACH step of the process. They are unable to keep any commitment to timelines or schedules. I've given them the grace of not including weekends. Even after that, ONE MONTH from placing the order to delivery is to be expected. They have an attitude that is definitely NOT CUSTOMER CENTRIC. The last rep I spoke with THREATENED me with cancelling my order. NOT an AMERICAN company like the name suggests. They are ISRAELI. I'm Jewish, and even they reinforce all the negative stereotypes.

Bought Oakley prescription sunglasses and the lense popped out the second day. Put in back in and the next time I wore them it fell out, hit the ground and chipped. Called to get replacement since they were defective and since we bought the warranty and they said that we had to pay $30 for replacement even though they were defective from the beginning.
Customer service sent email stating they would send return label with new pair to return old pair. They did not, called twice and they still won't.
Will not buy from them ever again.

I have been wearing prescription glasses for almost 60 years and never had a pair break in less than 2 months. They state they have a "365 day warranty", except that the warranty is only a 50% off coupon that you can only use to purchase something else from them. Why would anyone want to buy another product from them, even at half price, if they have received a defective piece of crap the first time? Customer service only provides canned, generic responses. More than likely computer generated and not real people since it is always someone different that responds to email. I should have known better with all the coupons they throw at you to get your business, but then only let you use one per purchase. So then you have to figure out which one gives you the best deal. Pay the extra dollars and go to a local frame shop. Most places stand behind their product.
BTW - Glasses "USA" is based in Israel. Last I checked Israel was not a US state or territory.

Let me start by saying that the glasses I ordered were not cheap. I paid a total of $312.01. I ordered my glasses on 07-10-2020. I received an email on 07-12-2020 saying that my prescription has been received, and that I should get my glasses within 6 business days. So far, this is all OK and normal.
I waited for about 2 weeks, and there was no update. I called them, and the agent said she would look into it, and I that I should receive an email within two business days. Nothing happened! She obviously didn't look into it! I called again a week later, and again, nothing happened. I called again a few days later, and STILL... NOTHING! I eventually received an email on 08-13-2020 (more than a month later! WTF) stating that they no longer have the frame that I requested, and they had the audacity to ask me to pay $25 extra for a different frame that they had in stock! I mean, if you are THAT late, and you don't have the frame I ordered, you should at least apologize and offer a better frame for a cheaper price! At that point. I just decided to cancel my order, because they don't deserve a single PENNY from me. This is unprofessional, no one handles their business like this.

I attempted to order two pairs of glasses and paid for expedited shipping. They didn't ship for over two weeks and then never arrived when they supposedly were sent. I contacted support and heard nothing after multiple emails over two weeks. Eventually someone responded saying "we are working to reproduce your glasses and send them ASAP" after which I heard nothing. I've emailed them multiple times and there has been no response or refund. Stay clear of them.

2 orders and nothing but trouble with both. I ordered an upgraded lens package on my first order, and then checked the status for 3 weeks to see what the hold up on delivery was. The lens package they sold me wasn't available and nobody decided to let me know. The next order shows "in stock", you find the glasses you love, place the order, the next day they tell you the frame is out of stock and to select another, then next day, that replacement one is out of stock. This went on for days, so why are they advertising glasses they don't have? Today, my original frame is "in stock" according to their website, call them to place the order, told it's not in stock. Bait and switch at its finest. Was just on hold for 32 minutes waiting for a supervisor, never came to the phone. Customer service is terrible, do not recommend at all.

On their website they specifically show an item called "Gaming blue light blocking glasses" and show an image that makes the buyer believe that they are purchasing amber tinted glasses to use while on the computer. When placing an order, there is an option to "add on" blue light blocking. It is very misleading and confusing as the item is already priced fairly high. They make you think you're already getting amber tinted glasses but the only way you can get them is to pay even more with the add on package. I ordered without the add on package and received literally just the frames. Still paying the high price, and still seeing the amber tinted glasses on the website. There is no strong indication that you will get these glasses without the amber tinting unless you purchase the add on package. It is blatant lying and a huge waste of peoples time. Now they are making the return process difficult by not answering me on the phone and ignoring my emails. For such a large company I am surprised there are so many issues.

I ordered a pair of glasses for myself on July 28th. I am a student and this website offered discounts and affordable prices, all things attractive for a student budget!

A few days after ordering I was given a tracking number that never worked. I reached out on 2 separate occasions for an update, and was told I would be responded to in 24-48 hours. I NEVER WAS!
Today I reached out again expressing how upset I was only to be told my package was lost! If they knew why did they not email and reach out to me so we could find a solution.
The rep afterwards did not offer a solution (horrible), I had to ask him," so what now? Can I have a refund?" He then said they would have to process my request to let me know if I can get a refund and I would hear back in 24-48 hours (again the same nonsense).

What do you mean they have to determine if I can get a refund?! THEY LOST MY PACKAGE AND NEVER COMMUNICATED WITH ME! And it's not as if I'm an international order for tracking confusion, I am right here in North America.

Horrible Horrible site and I wish I read these reviews before ordering.If I do not get my money back I will be filing a fraud investigation with my bank because these people are unreliable and have no consideration for people's money.

UPDATE: 9/2/2020

I was sent a public message saying the tracking had been sent to me but it never was! Glasses USA do not lie to try to save your image. Thankfully the bank refunded me my money :)

Ordered my glasses on 7/3/2020, after talking to customer service before ordering, (QUOTE) 2 days to get to production, 6 days in production (multifocal) and depending on your method on shipping, which i choose express shipping, 3 to 5 days, (UNQUOTE). Which should equal two weeks or less... my glasses didn't even reach production until 7/15/2020 and weren't shipped until 7/28/2020, after many conversations with the so called customer support, could not get a tracking #, but finally received one, by USPS Parcel Select Lightweight--
USPS Tracking, which is the slowest method of shipping, finally received my glasses on 8/8/2020, WOW more than 12 days! Not only that they don't wont to refund my money for express shipping. But on a good note my glasses are great, prescription is perfect. But everything else suxs. Will not buy from them again. My rating is a BIG FAT - 3

I ordered new glasses 6/16/2020. Took more than a month to receive the glasses. When they arrive there was a prescription card of the manufactured glasses, not my prescription no where near. I sent the glasses back. After two more weeks they said the return was not received. I verified delivery was a week earlier. They had no idea that they had my return. Waited a week and called again to check on new glasses, still was with returns department no new order. I got aggressive, they told me the frames were not available. Asked what happened to my original frame, responded that they were with returns processing. Selected new frames, two weeks ago, still saying that the replacements are with returns and would contact me when ready to ship. More than two months have passed. Terrible service. Worse delivery.

I was a bit scared to order from here due to the reviews saying it takes a really long time for your glasses to be delivered like months or something. However, since Alpha M on youtube sponsored it a while back, I trusted it. I ordered a pair. I selected the express shipping (only extra $10) because I did not want to take a chance with the delivery time and because the total price is so much cheaper than everywhere else.

Since it starts out in Thailand, they work on weekends which is good for us Americans. I put in the order on Jul 31. Received them on Aug 10. I did add the diamond package to my glasses so it totaled to about $200 (which I wonder if that played a part in their prioritization, as well as adding to the arrival time from all the upgrades)

The only slight complaint I have is that the tracking is a bit slow. It was stuck on delivery updates for Aug 4 for 2 days, even though afterwards when it updated it showed it was traveling during these times. It was being built and all that, but it was a bit scary not having the status updates updated, given the complaints of the business being shady.

Overall, I would 100% order from here again.