Dennis L.’s Reviews of GlassesUSA & more

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Eyeglasses

8/10/20

Ordered my glasses on 7/3/2020, after talking to customer service before ordering, (QUOTE) 2 days to get to production, 6 days in production (multifocal) and depending on your method on shipping, which i choose express shipping, 3 to 5 days, (UNQUOTE). Which should equal two weeks or less... my glasses didn't even reach production until 7/15/2020 and weren't shipped until 7/28/2020, after many conversations with the so called customer support, could not get a tracking #, but finally received one, by USPS Parcel Select Lightweight--
USPS Tracking, which is the slowest method of shipping, finally received my glasses on 8/8/2020, WOW more than 12 days! Not only that they don't wont to refund my money for express shipping. But on a good note my glasses are great, prescription is perfect. But everything else suxs. Will not buy from them again. My rating is a BIG FAT - 3

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James S. – GlassesUSA Rep Over a year old

Dear Valued Customer,

We’re sorry to hear that your shopping experience did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

We're glad that you love your new glasses and apologize, again, for any inconvenience.

Yours truly,
GlassesUSA