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Sam B.

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Experience: Health

Member since August 2020

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1 Review by Sam

8/12/20
On their website they specifically show an item called "Gaming blue light blocking glasses" and show an image that makes the buyer believe that they are purchasing amber tinted glasses to use while on the computer. When placing an order, there is an option to "add on" blue light blocking. It is very misleading and confusing as the item is already priced fairly high. They make you think you're already getting amber tinted glasses but the only way you can get them is to pay even more with the add on package. I ordered without the add on package and received literally just the frames. Still paying the high price, and still seeing the amber tinted glasses on the website. There is no strong indication that you will get these glasses without the amber tinting unless you purchase the add on package. It is blatant lying and a huge waste of peoples time. Now they are making the return process difficult by not answering me on the phone and ignoring my emails. For such a large company I am surprised there are so many issues.
rayas5
Raya S. – GlassesUSA Rep
Hi Sam,

It’s really important to us that our customers love the glasses they have ordered, which is why we offer a 14-day no questions asked return period. It appears that you had selected clear lenses instead of sunglass/tinted lenses when placing your order.

To return your glasses for a refund, exchange or store credit, please click on the following link to our returns form: https://www.glassesusa.com/rma

If you have any questions, you can email us at returns@glassesusa.com or call us at 1-844-244-1186.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA

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