On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very satisfied with my 2 prescriptions purchased in December 2025. High quality frames and lens also great glasses cases. The delivery was faster! I will highly recomended it to a friends and already have another purchase on my whish list.
Hard decisions to choose frame as I like many of them.
Livraison ultra rapide.
Les lunettes vertes sont exactement comme sur l'image. Je suis très impressionnée par la qualité de la lunettes vertes. Ma vision a changé et avec ces lunettes, je vois bien.
Avec une prescription en main très facile à magasiner!
When I call they are always very helpful and resolve the issue or answer my questions promptly. On my last order, my sunglasses were too small. I tried them on Virtually and looked at the reviews and the pictures of others wearing them and they didn't look small at all. So I don't know what happened, but when I called about it, they were VERY helpful in replacing them right away. My only comment is about Purolator only. The Purolator delivery person didn't even bother to come into our Condo building to deliver the box of 3 pair of glasses. They left them in the entrance way, where we were warned by our Condo Management to be careful that packages that might be left there, because they were getting stolen. Thankfully a neighbor found the box before anyone could steal it and brought it up to us. So, I was only disappointed in Purolator.
I being a client for a long time, always had a good experience, I even tried another site for glasses and was not even close to this one
Good some problems ordering and removing option like the water repellent with I could not remove but I order anyways
I like the timing and delivery. The lens is a progressive lens. The quality is not the best.
I have other glasses purchased through this company and am not 100 percent happy with the progressive lens either. I thought this time it might be better but this will probably be the last pair I buy through this company.
No matter the issue they are polite never make you feel like you lying by asking loads of questions, you just explain and they resolve the problem.
Love everything about this company!
After the order adjustment, the glasses were delivered on a timely manner. However, originally the order status said someone reached out to me, I've never heard from anyone nor got an email. This was very confusing.
WHY DO YOU CHARGE FOR SHIPPING, OTHERWISE HAPPY
Im getting exactly what I need for Eyewear at a great price. Lots of selection and super fast turn around times.
From each person I spoke with over the phone, to the design options, and finally the prescription made, I am absolutely loving Eyebuydirect. I will highly recommend Eyebuydirect to everyone I know.
Alma was extremely helpful, knowledgeable and friendly. She is a role model for your company. Excellent service, and I would absolutely buy fom Eyebuydirect again, with this high level of service.
Got the product fast and all seemed good. Until today when pushing them back on my nose I hear a click and upond investigation found not ear "pads " on the frame are loose and move an 1/8". Will be investigating how to address with the company.
I been buying glasses from EBD for my family for the last 4 years. I'm very happy with the service and competitive pricing
Once receiving the prescription it was easy to enter the information and get exactly what I needed. My first experience ordering glasses online, and the experience was seamless. They fit just as it showed they would and the progressive lenses were perfect.
Easy to figure out. My first time shopping online for glasses. I like the "try on" feature.
Good and smooth experience in buying the glasses online. The size can become an issue but that's the drawback buying it online.
Toujours satisfaite, le site est bien fait, la qualité des produits est très bien et la livraison est rapide
I selected order by prescription because prescription is fairly heavy. I then selected several frames and lens and gradually eliminated glasses I did not want. The order was accepted and a little over a week later I had my glasses with no issues.
Glasses are usually spot on. Only worry is sometimes a medium is small and a large is too big on certain frames
First time ordering glasses online. I am so pleased with the product I received. Would definitely recommend, if you are in the market!
I found it pretty easy to order. Had some inputting my prescription, since I have never ordered glasses online before, but I had to give it a try. Excited to see if they are a good match!
Excellent service à la clientèle en ligne, on tout fait pour m'aider, réponse très rapide, très satisfaite de mes nouvelles lunettes. Je recommande vivement, excellent rapport qualité-prix.
Very easy and the website user friendly. Time of delivery from date of order very good and product is very good.
I will order again.
Setting up an account was very troublesome. We finally managed to by not changing the phone extension to Canada - so you may want to look at your account creation coding.
The website was easy to use. I loved being able to try the frame on my face live not all online glasses providers have that kind of functionality. Some require you to upload a picture which is super annoying. Also found the frames came within a reasonable amount of time and found the quality excellent for the price.
Easy to order and love that try on feature
My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.
Easy to navigate, rry on option really helpful.