business logo of Eyebuydirect

Eyebuydirect

Overview

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
235
value
3
shipping
3
quality
936
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7,446 reviews
How would you rate Eyebuydirect?
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New York
1 review
0 helpful votes
Follow Cynthia H.
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Easy and affordable
June 2, 2025
Updated review

The glasses were easy to order. I was able to speak with a customer representative about the lenses that were available. The glasses were good quality. The only thing I would change is to try them on first.

Date of experience: May 23, 2025

I love the styles
May 5, 2025
Previous review

I love the styles. I think it's ridiculous to pay a lot of money for frames if you're Needing to replace them constantly. This really helps with my budget. They're nice glasses

Date of experience: April 25, 2025
Canada
1 review
0 helpful votes
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Cat glasses review
May 1, 2025
Updated review

Glasses look perfect, i previously had a pair with black tinted lenses but those were unfortunately stolen so i bought a new pair with pink tint and love them!

Date of experience: April 21, 2025

I love this site!
April 6, 2025
Previous review

I love this site!

Date of experience: March 27, 2025
Canada
1 review
0 helpful votes
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Excellent product! Great clarity.
May 23, 2025
Updated review

This is my 4th pair of glasses from Eyebuydirect. Always a happy customer! I will definitely be back for another pair.

Date of experience: May 13, 2025

Love the site!
April 28, 2025
Previous review

Love the site! Easy to navigate, prices are great. This is my 3rd pair of glasses. Thanks!

Date of experience: April 18, 2025
Canada
1 review
0 helpful votes
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New glasses
April 29, 2025
Updated review

The ordering was easy, and they kept me updated throughout the whole process, from ordering to delivery. The glasses fit very well, and are comfortable to wear

Date of experience: April 19, 2025

Lots of choices, easy to try on
April 3, 2025
Previous review

Lots of choices, easy to try on,

Date of experience: March 24, 2025
Canada
1 review
0 helpful votes
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Great glasses
May 21, 2025
Updated review

Fast shipping, great cheap glasses. 100% satisfied! Took like 13 days to recieve them after i ordered them.

Date of experience: May 11, 2025

Vraiment parfait
April 26, 2025
Previous review

Vraiment parfait

Date of experience: April 16, 2025
Canada
1 review
0 helpful votes
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Amazing!
May 19, 2025
Updated review

Had agreat experience, customer service was great to deal with. Recommend 100% Lots of great styles and sales

Date of experience: May 9, 2025

Easy to use website
April 21, 2025
Previous review

Easy to use website

Date of experience: April 11, 2025
Canada
1 review
0 helpful votes
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A great experience
June 9, 2025
Updated review

After I pointed out that the glasses I received were not totally satisfying, I was offered the choice to have a new pair with a slightly different prescription or the money back. I chose to get a new pair and the service was unbelievable fast, the person on the phone very kind and I got what I needed, BRAVO!

Date of experience: May 30, 2025

Easy to select and affordable price
May 11, 2025
Previous review

Easy to select and affordable price

Date of experience: May 1, 2025
Canada
1 review
0 helpful votes
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Going to buy more!
May 4, 2025
Updated review

Receive them quicker than anticipated and they are great quality! Definitely going to be adding to my collection now that I know they fit so well

Date of experience: April 24, 2025

So easy, felt like scrolling on Instagram
April 9, 2025
Previous review

So easy, felt like scrolling on Instagram

Date of experience: March 30, 2025
Canada
1 review
0 helpful votes
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Great Frame
May 16, 2025
Updated review

Ordering is so easy once you find the frame you like... that's the hard part! I love the frames I chose; they fit really well and look great.

Date of experience: May 6, 2025

So many choices but I finally landed on one!
April 21, 2025
Previous review

So many choices but I finally landed on one!

Date of experience: April 11, 2025
Canada
1 review
0 helpful votes
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Good feedback
May 4, 2025
Updated review

Interesting and welcoming. Easy to follow through and having the right specifications. It is highly recommended.

Date of experience: April 24, 2025

Great
April 9, 2025
Previous review

Great. I like it.

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Easy to order
May 15, 2025
Updated review

Easy to order and fast shipping. Got my prescription right unlike other companies. I will most likely buy from here again in the future.

Date of experience: May 5, 2025

New to this site
April 20, 2025
Previous review

New to this site. I hope these glasses look great on me and that they get the lenses right unlike other companies. I'm excited to receive them.

Date of experience: April 10, 2025
Canada
1 review
0 helpful votes
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Good value
June 10, 2025
Updated review

Easy to order, frames are sturdy. Progressive lenses as good as I've ever had. Comfortable, middle weight, fit well.

Date of experience: May 31, 2025

Straightforward
May 16, 2025
Previous review

Straightforward

Date of experience: May 6, 2025
Canada
1 review
0 helpful votes
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Will order more
April 30, 2025
Updated review

Very easy to order. Came in on time and fits perfectly. I am looking at sunglasses for now but will not be my last purchase.

Date of experience: April 20, 2025

Quick and easy
April 2, 2025
Previous review

Quick and easy. Hope it arrives soon :)

Date of experience: March 23, 2025
Canada
1 review
0 helpful votes
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Great experience!
June 13, 2025
Updated review

Fast shipping and product is perfect. Lens tint is fantastic. Good fit and really great price. Will gladly use eyebuydirect again

Date of experience: May 30, 2025

Great customer service from you guys on my last order!
May 19, 2025
Previous review

Great customer service from you guys on my last order!

Date of experience: May 9, 2025
Canada
1 review
0 helpful votes
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My eyeglasses.
April 24, 2025
Updated review

Fast delivering and my eyeglasses are very comfortable too. And I'll keep ordering my eyeglasses for myself and my family.

Date of experience: April 14, 2025

Great company, and fast
March 30, 2025
Previous review

Great company, and fast.

Date of experience: March 20, 2025
Canada
1 review
0 helpful votes
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Love my nw glasses
March 3, 2025

Website very easy to use. Thanks. My glasses are very comfortable. I'm haven't ha to get anything adjusted. I got transitions on these glasses and I'm so happy the way they work. They just seem to darken and lighten perfectly when I need them to. I haven't had anything like this since I used polarized lenses back in the day and I hated those. I couldn't be happier with my new glasses. Thanks.

Date of experience: March 18, 2025
Canada
1 review
0 helpful votes
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Love my glasses
June 2, 2025
Updated review

Love my new glasses, they fit perfectly and I get compliments all the time They Came time and were delivered to my mail box

Date of experience: May 23, 2025

Always easy
May 8, 2025
Previous review

Always easy

Date of experience: April 28, 2025
Canada
1 review
0 helpful votes
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Alright, not perfect
March 20, 2025

The prescription wasn't applied on all parts of the lens. It's only effective on the lower part but gets blurry when my eyes are on the middle-upper parts of the lens.

Date of experience: April 4, 2025
Canada
1 review
0 helpful votes
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Glasses received promptly and as ordered.
March 20, 2025

This is my second time ordering from the company. Very happy with my first purchase. Good quality and service.

Date of experience: April 4, 2025
Canada
1 review
0 helpful votes
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Super cool!
February 11, 2025

This isn't my first time buying with eyebuydirect, and I honestly come back because the perks and frames are fantastic. I noticed the newer feature showcasing the 'similar to this style' options, and I think it's super cool!

Date of experience: February 26, 2025