business logo of Eyebuydirect

EyebuydirectReviews 1,033

4.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
242
value
3
shipping
3
quality
956
This company does not typically respond to reviews

Instant Feedback

7,753 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Emma J.
Unfollow Emma J.
Share Review
Report Review

New glasses
November 12, 2025
Updated review

First time ordering glasses online. I am so pleased with the product I received. Would definitely recommend, if you are in the market!

Date of experience: November 2, 2025

I found it pretty easy to order
October 17, 2025
Previous review

I found it pretty easy to order. Had some inputting my prescription, since I have never ordered glasses online before, but I had to give it a try. Excited to see if they are a good match!

Date of experience: October 7, 2025
Canada
1 review
0 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Share Review
Report Review

Cliente satisfaite
November 9, 2025
Updated review

Excellent service à la clientèle en ligne, on tout fait pour m'aider, réponse très rapide, très satisfaite de mes nouvelles lunettes. Je recommande vivement, excellent rapport qualité-prix.

Date of experience: October 30, 2025

Facile de trouver ce que j'aime
October 14, 2025
Previous review

Facile de trouver ce que j'aime

Date of experience: October 4, 2025
Canada
1 review
0 helpful votes
Follow Crystal I.
Unfollow Crystal I.
Share Review
Report Review

Excellent in service and product
November 9, 2025
Updated review

Very easy and the website user friendly. Time of delivery from date of order very good and product is very good.
I will order again.

Date of experience: October 30, 2025

Setting up an account was very troublesome
October 15, 2025
Previous review

Setting up an account was very troublesome. We finally managed to by not changing the phone extension to Canada - so you may want to look at your account creation coding.

Date of experience: October 5, 2025
Canada
1 review
0 helpful votes
Follow Kelsie U.
Unfollow Kelsie U.
Share Review
Report Review

Happy customer
November 2, 2025
Updated review

The website was easy to use. I loved being able to try the frame on my face live not all online glasses providers have that kind of functionality. Some require you to upload a picture which is super annoying. Also found the frames came within a reasonable amount of time and found the quality excellent for the price.

Date of experience: October 23, 2025

Easy to order and love that try on feature
October 8, 2025
Previous review

Easy to order and love that try on feature

Date of experience: September 28, 2025
Canada
1 review
0 helpful votes
Follow Shannon D.
Unfollow Shannon D.
Share Review
Report Review

Nice but loose
October 25, 2025
Updated review

My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.

Date of experience: October 15, 2025

Easy to navigate, rry on option really helpful
September 30, 2025
Previous review

Easy to navigate, rry on option really helpful.

Date of experience: September 20, 2025
Canada
1 review
0 helpful votes
Follow Jamie E.
Unfollow Jamie E.
Share Review
Report Review

Good product, great service.
October 24, 2025
Updated review

Fast service, affordable, more so than competitors I considered. If I made the frame choice in person, it will likely be a bit different but its still good as a back up pair.

Date of experience: October 14, 2025

Fair value
September 28, 2025
Previous review

Fair value. Looking forward to the product.

Date of experience: September 18, 2025
Canada
1 review
0 helpful votes
Follow Vinaykumar V.
Unfollow Vinaykumar V.
Share Review
Report Review

Easy to order and get exactly what you selected.
October 16, 2025
Updated review

Excellent! Multiple return experiences over the last 5+ years. Easy to order and of good quality glasses.

Date of experience: October 6, 2025

Easy to shop
September 21, 2025
Previous review

Easy to shop

Date of experience: September 11, 2025
Canada
1 review
0 helpful votes
Follow Cecile X.
Unfollow Cecile X.
Share Review
Report Review

Worse glasses I ever bought
October 12, 2025
Updated review

I adjust the arms about 3 times per day, so my glasses don't slip off of my nose and they are hard to clean. The positive is they are very light weight, but I'm not sure if this is a good thing, or if this is why they don't stay on my face either. I also adjusted the nose piece, nothing helped. I have to go to my local optometrist to order a better pair. :(

Date of experience: October 2, 2025

Fast online selection
September 14, 2025
Previous review

Fast online selection

Date of experience: September 4, 2025
Canada
1 review
0 helpful votes
Follow Catherine X.
Unfollow Catherine X.
Share Review
Report Review

First time customer
October 11, 2025
Updated review

I ordered 2 pairs and I will say that the site was very user friendly. This is my first time purchasing eyeware online so I was only half expecting to be satisfied. I was not surprised. The one pair fits nicely but the second pair I cannot wear at all. The first pair is comfortable but the second pair does not sit nicely on the bridge of my nose and is quite uncomfortable. The prescription is fairly accurate with the first pair but because of the fit on the second pair the dual prescription does not sit right with my eyes.
I may think of trying again but not sure at this point.

Date of experience: October 1, 2025

Navigating was a bit difficult
September 15, 2025
Previous review

Navigating was a bit difficult. The try on feature did not stay steady or sit exactly right. Willing to give it a try as the price is good.

Date of experience: September 5, 2025
Canada
1 review
0 helpful votes
Follow Judy T.
Unfollow Judy T.
Share Review
Report Review

This is the 4th pair of glasses I buy from you and I count on being a looong time client. Love how easy it is to order, choose and pay. Such a change from the in-house experience of going to a store where it seems you're going through a medical treatment with the fussing and the waiting. Thanks for making my life easier.

Date of experience: September 21, 2025

Fast delivery, easy ordering, great price!
September 6, 2025
Previous review

Fast delivery, easy ordering, great price!

Date of experience: August 27, 2025
Canada
1 review
0 helpful votes
Follow Fiona U.
Unfollow Fiona U.
Share Review
Report Review

It takes time
September 22, 2025
Updated review

The site was confusing at first. Once you learn how to use the filter features it helps. I'm satisfied with the frames I bought, Now we'll see how long they last.

Date of experience: September 12, 2025

The site is quite informative and also confusing
August 26, 2025
Previous review

The site is quite informative and also confusing. I love being able to "try them on". So far so good (fingers crossed!)

Date of experience: August 16, 2025
Canada
1 review
0 helpful votes
Follow Marla N.
Unfollow Marla N.
Share Review
Report Review

Hesitant of getting your prescription online
September 21, 2025
Updated review

I'm a 75 yr old lady who was extremely hesitant of getting my eye prescription online. I have to explain that I have a very complex prescription. I first started out with only my single vision glasses. All went perfectly! They were even very helpful when i didn't like the frame and more than willing to replace it. So i got really brave and tried them for my progressive glasses, which also went extremely well, much to my amazement!

Date of experience: September 11, 2025

I have used Eyebuydirect for several years now
August 27, 2025
Previous review

I have used Eyebuydirect for several years now. I have a very unique prescription with having mono vision from my implants with my cataract surgery. I have one eye for distance and one eye for reading. I wear glasses equalizing my vision for driving and for long spells of reading. They have been terrific for giving me excellent and quick service!

Date of experience: August 17, 2025
Canada
1 review
0 helpful votes
Follow Pauline D.
Unfollow Pauline D.
Share Review
Report Review

Many styles, ease in selection
September 21, 2025
Updated review

Aside from offering a wealth of options at reasonable prices, Eyebuydirect gives shoppers detailed information to make an informed choice. Full measurements, photos with models of different skin tones/facial shapes, virtual try-ons, tips and explaining technical details in a way for ordinary folks to understand. The whole process of choosing eyewear from beginning to end is quite smooth.

Date of experience: September 11, 2025

Very easy to navigate website to find what I was looking...
August 27, 2025
Previous review

Very easy to navigate website to find what I was looking for. The "virtual try on" feature was very helpful (I like that I didn't have to load up a file or take a headshot photo. Instantaneous results). Step by step process of ordering was also smooth. Price list and descriptions were easy to understand.

Date of experience: August 17, 2025
Canada
1 review
0 helpful votes
Follow Dubravka T.
Unfollow Dubravka T.
Share Review
Report Review

Great shopping experience
September 17, 2025
Updated review

Fast delivery and great glasses. Great and fast customer service that took care of my need. Overall perfect place to buy your glasses.

Date of experience: September 7, 2025

The site is easy to navigate, good prices and grate...
August 22, 2025
Previous review

The site is easy to navigate, good prices and grate choice of frames and lenses.

Date of experience: August 12, 2025
Canada
2 reviews
0 helpful votes
Follow Ken L.
Unfollow Ken L.
Share Review
Report Review

Somewhat misleading on price.
September 13, 2025
Updated review

Was quoted $221 at 1st time but they needed to upgrade the lenses which then upped the price to $344,,
A little pricey I thought for mail order but OK,,
Glasses arrived and are great,,
Checked CC statement and found I was charged both $221 and $344,,
Was told the $344 was just for a lens upgrade so over$550 for the pair.

Date of experience: September 3, 2025

1st time ordering Wasn't too hard
August 16, 2025
Previous review

1st time ordering
Wasn't too hard

Date of experience: August 6, 2025
Canada
1 review
0 helpful votes
Follow Md W.
Unfollow Md W.
Share Review
Report Review

The glasses were exactly the same I was looking for.
September 6, 2025
Updated review

I had ordered online for two pieces of glasses. Both of them arrived in time with good condition. I am using them now - perfect size and nice outlook. I am pleased.

Date of experience: August 27, 2025

It was quick and easy
August 11, 2025
Previous review

It was quick and easy.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
Follow Cordella Y.
Unfollow Cordella Y.
Share Review
Report Review

Love my new glasses!
September 6, 2025
Updated review

Delivery was fast
The glasses are good quality My prescription is perfect
I'm very happy with my purchase

Date of experience: August 27, 2025

It was pleasant
August 11, 2025
Previous review

It was pleasant.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
Follow Denise Q.
Unfollow Denise Q.
Share Review
Report Review

Fantastic product and service
September 4, 2025
Updated review

I loved my new glasses, the prescription was perfectly handled. Unfortunately I discovered I had a personal issue with the model I had chosen. I approached the service department. They offered me new eyeglasses which I received today. You can't go wrong with this company for the workmanship, for their trustworthiness and for a fantastic service. I even got $14.00 refund since the new frame were slightly less expensive. I am thrilled with my experience. I definetely will buy from eyebuydirect in the future.

Date of experience: August 25, 2025

It is very scary reading accurately the prescription...
August 7, 2025
Previous review

It is very scary reading accurately the prescription and measuring the OD (I printed the paper that your site offers. It was 5 mm short so I used a ruler. Until I receive the glasses, I am not sure if I did the right move... scary

Date of experience: July 28, 2025
Canada
1 review
0 helpful votes
Follow daniel Z.
Unfollow daniel Z.
Share Review
Report Review

Easy replacement
August 13, 2025
Updated review

Was able to find my prescription key in the details and have replacement glasses in hand within a week - great experience!

Date of experience: August 3, 2025

So far so good
July 18, 2025
Previous review

So far so good

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
Follow Haideh P.
Unfollow Haideh P.
Share Review
Report Review

All around great experience
August 4, 2025
Updated review

Excellent advice, products and price too!
Used before and will continue to use. Received order in just a few days.

Date of experience: July 25, 2025

Support was very helpful!
July 7, 2025
Previous review

Support was very helpful!

Date of experience: June 27, 2025