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EyebuydirectReviews 1,048

4.7

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
245
value
3
shipping
3
quality
970
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Canada
1 review
0 helpful votes
Follow Maria O.
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Very staisfied
January 12, 2026
Updated review

I am very satisfied with my 2 prescriptions purchased in December 2025. High quality frames and lens also great glasses cases. The delivery was faster! I will highly recomended it to a friends and already have another purchase on my whish list.

Date of experience: January 2, 2026

Hard decisions to choose frame as I like many of them
December 9, 2025
Previous review

Hard decisions to choose frame as I like many of them.

Date of experience: November 29, 2025
Canada
1 review
0 helpful votes
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Exceptionnel
January 10, 2026
Updated review

Livraison ultra rapide.
Les lunettes vertes sont exactement comme sur l'image. Je suis très impressionnée par la qualité de la lunettes vertes. Ma vision a changé et avec ces lunettes, je vois bien.

Date of experience: December 31, 2025

Avec une prescription en main très facile à magasiner!
December 16, 2025
Previous review

Avec une prescription en main très facile à magasiner!

Date of experience: December 6, 2025
Canada
1 review
0 helpful votes
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Very good customer service
January 10, 2026
Updated review

When I call they are always very helpful and resolve the issue or answer my questions promptly. On my last order, my sunglasses were too small. I tried them on Virtually and looked at the reviews and the pictures of others wearing them and they didn't look small at all. So I don't know what happened, but when I called about it, they were VERY helpful in replacing them right away. My only comment is about Purolator only. The Purolator delivery person didn't even bother to come into our Condo building to deliver the box of 3 pair of glasses. They left them in the entrance way, where we were warned by our Condo Management to be careful that packages that might be left there, because they were getting stolen. Thankfully a neighbor found the box before anyone could steal it and brought it up to us. So, I was only disappointed in Purolator.

Date of experience: December 5, 2025

Awesome as always
December 11, 2025
Previous review

Awesome as always

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
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Great customer attention excellent product
January 10, 2026
Updated review

I being a client for a long time, always had a good experience, I even tried another site for glasses and was not even close to this one

Date of experience: December 31, 2025

Good some problems ordering and removing option like...
December 12, 2025
Previous review

Good some problems ordering and removing option like the water repellent with I could not remove but I order anyways

Date of experience: December 2, 2025
Canada
1 review
0 helpful votes
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Lens
January 8, 2026
Updated review

I like the timing and delivery. The lens is a progressive lens. The quality is not the best.
I have other glasses purchased through this company and am not 100 percent happy with the progressive lens either. I thought this time it might be better but this will probably be the last pair I buy through this company.

Date of experience: December 29, 2025

Easy to use site
December 13, 2025
Previous review

Easy to use site

Date of experience: December 3, 2025
Canada
1 review
0 helpful votes
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Always satisfied
January 7, 2026
Updated review

No matter the issue they are polite never make you feel like you lying by asking loads of questions, you just explain and they resolve the problem.

Date of experience: December 28, 2025

Love everything about this company!
December 13, 2025
Previous review

Love everything about this company!

Date of experience: December 3, 2025
Canada
1 review
0 helpful votes
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Confusing order status
January 6, 2026
Updated review

After the order adjustment, the glasses were delivered on a timely manner. However, originally the order status said someone reached out to me, I've never heard from anyone nor got an email. This was very confusing.

Date of experience: December 27, 2025

WHY DO YOU CHARGE FOR SHIPPING, OTHERWISE HAPPY
December 10, 2025
Previous review

WHY DO YOU CHARGE FOR SHIPPING, OTHERWISE HAPPY

Date of experience: November 30, 2025
Canada
1 review
0 helpful votes
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Great Eyewear at a great price
January 2, 2026
Updated review

Im getting exactly what I need for Eyewear at a great price. Lots of selection and super fast turn around times.

Date of experience: December 23, 2025

Excellent prices
December 8, 2025
Previous review

Excellent prices

Date of experience: November 28, 2025
Canada
1 review
0 helpful votes
Follow Coco I.
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Love Eyebuydirect
January 1, 2026
Updated review

From each person I spoke with over the phone, to the design options, and finally the prescription made, I am absolutely loving Eyebuydirect. I will highly recommend Eyebuydirect to everyone I know.

Date of experience: November 28, 2025

Alma was extremely helpful, knowledgeable and friendly
December 7, 2025
Previous review

Alma was extremely helpful, knowledgeable and friendly. She is a role model for your company. Excellent service, and I would absolutely buy fom Eyebuydirect again, with this high level of service.

Date of experience: November 27, 2025
Arkansas
1 review
0 helpful votes
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Ray m
December 26, 2025
Updated review

Got the product fast and all seemed good. Until today when pushing them back on my nose I hear a click and upond investigation found not ear "pads " on the frame are loose and move an 1/8". Will be investigating how to address with the company.

Date of experience: December 16, 2025

Good overall
November 28, 2025
Previous review

Good overall

Date of experience: November 18, 2025
Canada
1 review
0 helpful votes
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Review
December 26, 2025
Updated review

I been buying glasses from EBD for my family for the last 4 years. I'm very happy with the service and competitive pricing

Date of experience: December 16, 2025

Excellent good service
November 28, 2025
Previous review

Excellent good service

Date of experience: November 18, 2025
Canada
1 review
0 helpful votes
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Easy and satisfactory service!
December 25, 2025
Updated review

Once receiving the prescription it was easy to enter the information and get exactly what I needed. My first experience ordering glasses online, and the experience was seamless. They fit just as it showed they would and the progressive lenses were perfect.

Date of experience: December 15, 2025

Easy to figure out
November 30, 2025
Previous review

Easy to figure out. My first time shopping online for glasses. I like the "try on" feature.

Date of experience: November 20, 2025
Canada
1 review
0 helpful votes
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Smooth experience
December 13, 2025
Updated review

Good and smooth experience in buying the glasses online. The size can become an issue but that's the drawback buying it online.

Date of experience: December 3, 2025

Good and smooth website
November 17, 2025
Previous review

Good and smooth website

Date of experience: November 7, 2025
Canada
1 review
0 helpful votes
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Tout est parfait
December 10, 2025
Updated review

Toujours satisfaite, le site est bien fait, la qualité des produits est très bien et la livraison est rapide

Date of experience: November 30, 2025

Toujours satisfaite
November 15, 2025
Previous review

Toujours satisfaite

Date of experience: November 5, 2025
Canada
1 review
0 helpful votes
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Easy Process
December 9, 2025
Updated review

I selected order by prescription because prescription is fairly heavy. I then selected several frames and lens and gradually eliminated glasses I did not want. The order was accepted and a little over a week later I had my glasses with no issues.

Date of experience: November 4, 2025

Glasses are usually spot on
November 14, 2025
Previous review

Glasses are usually spot on. Only worry is sometimes a medium is small and a large is too big on certain frames

Date of experience: November 4, 2025
Canada
1 review
0 helpful votes
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New glasses
November 12, 2025
Updated review

First time ordering glasses online. I am so pleased with the product I received. Would definitely recommend, if you are in the market!

Date of experience: November 2, 2025

I found it pretty easy to order
October 17, 2025
Previous review

I found it pretty easy to order. Had some inputting my prescription, since I have never ordered glasses online before, but I had to give it a try. Excited to see if they are a good match!

Date of experience: October 7, 2025
Canada
1 review
0 helpful votes
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Cliente satisfaite
November 9, 2025
Updated review

Excellent service à la clientèle en ligne, on tout fait pour m'aider, réponse très rapide, très satisfaite de mes nouvelles lunettes. Je recommande vivement, excellent rapport qualité-prix.

Date of experience: October 30, 2025

Facile de trouver ce que j'aime
October 14, 2025
Previous review

Facile de trouver ce que j'aime

Date of experience: October 4, 2025
Canada
1 review
0 helpful votes
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Excellent in service and product
November 9, 2025
Updated review

Very easy and the website user friendly. Time of delivery from date of order very good and product is very good.
I will order again.

Date of experience: October 30, 2025

Setting up an account was very troublesome
October 15, 2025
Previous review

Setting up an account was very troublesome. We finally managed to by not changing the phone extension to Canada - so you may want to look at your account creation coding.

Date of experience: October 5, 2025
Canada
1 review
0 helpful votes
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Happy customer
November 2, 2025
Updated review

The website was easy to use. I loved being able to try the frame on my face live not all online glasses providers have that kind of functionality. Some require you to upload a picture which is super annoying. Also found the frames came within a reasonable amount of time and found the quality excellent for the price.

Date of experience: October 23, 2025

Easy to order and love that try on feature
October 8, 2025
Previous review

Easy to order and love that try on feature

Date of experience: September 28, 2025
Canada
1 review
0 helpful votes
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Nice but loose
October 25, 2025
Updated review

My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.

Date of experience: October 15, 2025

Easy to navigate, rry on option really helpful
September 30, 2025
Previous review

Easy to navigate, rry on option really helpful.

Date of experience: September 20, 2025