Overview
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have been requesting contact via email re.product return steps. The live chat is requesting an eye prescription that I don't have. I sent pd however the glasses are blurry. I would like a refund. Thank you.
The glasses were easy to order. I was able to speak with a customer representative about the lenses that were available. The glasses were good quality. The only thing I would change is to try them on first.
I love the styles. I think it's ridiculous to pay a lot of money for frames if you're Needing to replace them constantly. This really helps with my budget. They're nice glasses
I have been raving about how much I love my glasses from eyebuydirect! You will definitely get more orders from my referrals I am sure. I also plan to order again.
This website is easy to navigate and a delightful experience. I am about to recommend to a friend!
After I pointed out that the glasses I received were not totally satisfying, I was offered the choice to have a new pair with a slightly different prescription or the money back. I chose to get a new pair and the service was unbelievable fast, the person on the phone very kind and I got what I needed, BRAVO!
Easy to order, frames are sturdy. Progressive lenses as good as I've ever had. Comfortable, middle weight, fit well.
I love my new eyeglasses! They were half the price I usually pay for my prescription eyeglasses but just as good quality.
So far so good! I'll know for sure when I get the glasses.
Fast shipping and product is perfect. Lens tint is fantastic. Good fit and really great price. Will gladly use eyebuydirect again
Great customer service from you guys on my last order!
This is my 4th pair of glasses from Eyebuydirect. Always a happy customer! I will definitely be back for another pair.
Love the site! Easy to navigate, prices are great. This is my 3rd pair of glasses. Thanks!
Hello dear Eyebuydirect, Thank you for the pair of glasses which I received. Sincerely, Marco Raicevic
Fast shipping, great cheap glasses. 100% satisfied! Took like 13 days to recieve them after i ordered them.
Had agreat experience, customer service was great to deal with. Recommend 100% Lots of great styles and sales
Love my new glasses, they fit perfectly and I get compliments all the time They Came time and were delivered to my mail box
I was amazed on how easy it is to input the prescription grade and order the eyeglasses. Frame was perfect and the grade was on point. Thank you
Very easy, simple and very straight forward.
Easy to order. Great prices! Delivered fast. Just as prescribed! Could ask for better! Thank you so much!
Ordering is so easy once you find the frame you like... that's the hard part! I love the frames I chose; they fit really well and look great.
So many choices but I finally landed on one!
It came a little earlier than the date projected, so zi was very happy because I had lost mine.
I am satisfied with the quality of the glasses.
Easy to order and fast shipping. Got my prescription right unlike other companies. I will most likely buy from here again in the future.
New to this site. I hope these glasses look great on me and that they get the lenses right unlike other companies. I'm excited to receive them.
Great selection and prices for progressives! Don't think i could buy anywhere else now. Unfortunately they were off a little so had to return them for exchange. Waiting on the new pair!
I could not use the promo code that I was texted which was extremely frustrating, but eventually found a code in my account.
Glasses look perfect, i previously had a pair with black tinted lenses but those were unfortunately stolen so i bought a new pair with pink tint and love them!
The ordering was easy, and they kept me updated throughout the whole process, from ordering to delivery. The glasses fit very well, and are comfortable to wear
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members