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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.
Easy to navigate, rry on option really helpful.
Fast service, affordable, more so than competitors I considered. If I made the frame choice in person, it will likely be a bit different but its still good as a back up pair.
I adjust the arms about 3 times per day, so my glasses don't slip off of my nose and they are hard to clean. The positive is they are very light weight, but I'm not sure if this is a good thing, or if this is why they don't stay on my face either. I also adjusted the nose piece, nothing helped. I have to go to my local optometrist to order a better pair. :(
I ordered 2 pairs and I will say that the site was very user friendly. This is my first time purchasing eyeware online so I was only half expecting to be satisfied. I was not surprised. The one pair fits nicely but the second pair I cannot wear at all. The first pair is comfortable but the second pair does not sit nicely on the bridge of my nose and is quite uncomfortable. The prescription is fairly accurate with the first pair but because of the fit on the second pair the dual prescription does not sit right with my eyes.
I may think of trying again but not sure at this point.
Navigating was a bit difficult. The try on feature did not stay steady or sit exactly right. Willing to give it a try as the price is good.
This is the 4th pair of glasses I buy from you and I count on being a looong time client. Love how easy it is to order, choose and pay. Such a change from the in-house experience of going to a store where it seems you're going through a medical treatment with the fussing and the waiting. Thanks for making my life easier.
Fast delivery, easy ordering, great price!
The site was confusing at first. Once you learn how to use the filter features it helps. I'm satisfied with the frames I bought, Now we'll see how long they last.
The site is quite informative and also confusing. I love being able to "try them on". So far so good (fingers crossed!)
I'm a 75 yr old lady who was extremely hesitant of getting my eye prescription online. I have to explain that I have a very complex prescription. I first started out with only my single vision glasses. All went perfectly! They were even very helpful when i didn't like the frame and more than willing to replace it. So i got really brave and tried them for my progressive glasses, which also went extremely well, much to my amazement!
I have used Eyebuydirect for several years now. I have a very unique prescription with having mono vision from my implants with my cataract surgery. I have one eye for distance and one eye for reading. I wear glasses equalizing my vision for driving and for long spells of reading. They have been terrific for giving me excellent and quick service!
Aside from offering a wealth of options at reasonable prices, Eyebuydirect gives shoppers detailed information to make an informed choice. Full measurements, photos with models of different skin tones/facial shapes, virtual try-ons, tips and explaining technical details in a way for ordinary folks to understand. The whole process of choosing eyewear from beginning to end is quite smooth.
Very easy to navigate website to find what I was looking for. The "virtual try on" feature was very helpful (I like that I didn't have to load up a file or take a headshot photo. Instantaneous results). Step by step process of ordering was also smooth. Price list and descriptions were easy to understand.
Fast delivery and great glasses. Great and fast customer service that took care of my need. Overall perfect place to buy your glasses.
The site is easy to navigate, good prices and grate choice of frames and lenses.
Was quoted $221 at 1st time but they needed to upgrade the lenses which then upped the price to $344,,
A little pricey I thought for mail order but OK,,
Glasses arrived and are great,,
Checked CC statement and found I was charged both $221 and $344,,
Was told the $344 was just for a lens upgrade so over$550 for the pair.
I had ordered online for two pieces of glasses. Both of them arrived in time with good condition. I am using them now - perfect size and nice outlook. I am pleased.
Delivery was fast
The glasses are good quality My prescription is perfect
I'm very happy with my purchase
I loved my new glasses, the prescription was perfectly handled. Unfortunately I discovered I had a personal issue with the model I had chosen. I approached the service department. They offered me new eyeglasses which I received today. You can't go wrong with this company for the workmanship, for their trustworthiness and for a fantastic service. I even got $14.00 refund since the new frame were slightly less expensive. I am thrilled with my experience. I definetely will buy from eyebuydirect in the future.
It is very scary reading accurately the prescription and measuring the OD (I printed the paper that your site offers. It was 5 mm short so I used a ruler. Until I receive the glasses, I am not sure if I did the right move... scary
Was able to find my prescription key in the details and have replacement glasses in hand within a week - great experience!
Excellent advice, products and price too!
Used before and will continue to use. Received order in just a few days.
I already did send you a review quite a few days ago... basically I can see wonderfully out of the glasses... but they were nothing like what I expected... As it turns out they look terrible on me... but because I had broken my previous ones and needed an upgrade to my prescription I am keeping them... I will have to save up to get a new pair... It was the "colour" and pattern on the virtual trial that were not true to the actual glasses frames... I thought they were a medium blue and they appear completely black... Anyway... it is what it is and I will choose practicality over vanity! I love all the fantastic styles... but I just need to try them I guess... I don't want to give a negative review because I think it may be just the specific frames I chose...
Everything went very well! Aldo spoke to a rep on the phone to clarify inquiry re clip-ons for my glasses… He was very helpful too … Thank-you!
The customer support is amazing, very helpful and understanding. The glasses were sent speedily and I love wearing them!
The overall experience was smooth and the glasses were as I expected them to be. The visualizer was a great tool to help have an idea of what they would look like on me.
Ordering online was a breeze as the website is easy to navigate. Within 10 business days the glasses were delivered. Great quality of frame as well as the lenses for the affordable price. I would come back again for my next requirement
User friendly website, easy to navigate
I was so pleased with my sunglasses, as I bought a pair a couple of years ago and wasn't really sure what i was doing for the "shade". So I never wore them and was so disappointed. But these ones are fabulous and are perfect.
It was a good experience. A little scared as the last sunglasses I bought weren't what I wanted. So hopefully these work
