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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,357 reviews
How would you rate Eyebuydirect?
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Canada
1 review
0 helpful votes
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Very disappointed
December 27, 2024
Updated review

Ordered November 19th, it is now December 17th and I still have no tracking number. Have contacted them twice, online chat was absolutely useless, email was simply an acknowledgment of them still not being shipped, no shipping date available and the only offer to refund my $10 shipping cost. A friend ordered two days after me and received theirs 10 days ago. Not likely to be a return customer at this point.

Date of experience: December 17, 2024

Website is most user friendly I have encountered!
November 29, 2024
Previous review

Website is most user friendly I have encountered!

Date of experience: November 19, 2024
Canada
1 review
0 helpful votes
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Clear website. Fast and accurate and easy ordering experience.

Date of experience: February 16, 2025
Canada
1 review
0 helpful votes
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Fantastic glasses
November 2, 2024

Easy and effective process from start to finish,from choosing lenses to putting in prescription and everything in between. Even got a discount code
Very satisfied

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Good product for a fair price
December 15, 2024

Don't waist your time at Costco for glasses. Eyebuydirect as what you need for a fair price delivered to your door and the receipt was accepted by my insurance company.

Date of experience: December 30, 2024
Canada
1 review
0 helpful votes
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Fast and Efficient Service
January 18, 2025
Updated review

One of the easiest processes ever. I punched in my perscription and picked my frames using the system provided to see yourself in the frames and it was done. Plus there was a postal strike and Eyebuydirect used common sense and sent the glasses by courier and I had them on my head in less than a week. For the first time wearing fulltime glasses in my late 50's, the experience with this company was awesome.

Date of experience: December 19, 2024

So far so good
December 23, 2024
Previous review

So far so good

Date of experience: December 13, 2024
Canada
1 review
0 helpful votes
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Thrilled With My First Purchase
December 3, 2024

This was my first attempt at an online prescription glasses order and I can't be more happy. I am already planning my next purchase.
Choices were great, online prescription entry was simple and prices very reasonable.

Date of experience: December 18, 2024
Canada
1 review
0 helpful votes
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EBD always makes it easy!
January 20, 2025

I have been using EBD for myself and family for years and have never had a problem with ordering or the quality of the glasses.

Date of experience: February 4, 2025
Canada
1 review
0 helpful votes
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Reliable
January 27, 2025

Information on Website are detailed and accurate, Very easy transaction! Thank you.

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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I was surprised
November 24, 2024

The glasses are decent quality considering the prices. However, the add ons get a little ridiculous.

That being said, I'm happy with my purchase. They're a nice pair for having around the house or in the car when I'm out and about

Date of experience: December 9, 2024
Canada
1 review
0 helpful votes
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The Best company to get your glasses
January 25, 2025

Only place i purchase my glasses
This is the third time. I always love my glasses

Date of experience: February 9, 2025
Canada
1 review
0 helpful votes
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It was a good experience
January 23, 2025

Quick and easy, from the comfort of my home. Love it!

Date of experience: February 9, 2025
Canada
1 review
0 helpful votes
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EXCEEDED EXPECTATIONS
January 17, 2025

User friendly online selection and helpful chat and in person phone call made it easy to order my ORANGE ZIP frame and progressive lenses.

Date of experience: January 30, 2025
Canada
1 review
0 helpful votes
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Sales model, customer service, and product consistency lacking
August 19, 2024
Updated review

Purchased replacement for broken frames, not happy that I had to purchase lenses as well. Messaged customer service who offered a coupon code to help offset the lenses cost. Code did not work to which CS just sent a message listing conditions it would not apply to. Frames arrived over 1 week later and my prior lenses would not fit into the new frames (exact same model and size was ordered). Then tried to install arm from new frames onto old ones and while successful it was not an exact fit.

Date of experience: August 9, 2024

Purchasing replacement for broken frames, not happy...
July 25, 2024
Previous review

Purchasing replacement for broken frames, not happy that I have to purchase lenses as well. Waste of money and product

Date of experience: July 15, 2024
Canada
1 review
0 helpful votes
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Lunette de prescription
May 2, 2025
Updated review

Facile à commander, bon prix, beaucoup de choix. Les mêmes lunettes chez un optométriste coûte 5 x plus cher

Date of experience: April 22, 2025

FACILE, BEAUCOUP DE CHOIX
April 3, 2025
Previous review

FACILE, BEAUCOUP DE CHOIX

Date of experience: March 24, 2025
Canada
1 review
0 helpful votes
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Reading glasses
January 14, 2025

Great service 👌
Variety or product to choose from
Time frame

Date of experience: January 29, 2025
Canada
1 review
0 helpful votes
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Great selection and quality glasses
September 15, 2024

I find eyebuydirect to have a much greater selection of frames for men, over many other popular online competitors. Pricing might be a little bit more, but it shows up in quality of frames and lenses. I've tried all the big online suppliers. Eyebuydirect is definitely my favourite.

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
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Mom loved her glasses on her birthday
August 17, 2024

Sure, I'd be happy to help! Here's a draft for your Google review:

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I recently purchased a pair of eyeglasses for my mom from [eyebuydirect], and we couldn't be happier with the experience! The staff was incredibly helpful and patient, guiding us through the selection process to find the perfect pair that suited her style and needs. The quality of the glasses is outstanding, and my mom finds them very comfortable to wear. Plus, the pricing was very reasonable for such high-quality eyewear. Highly recommend [eyebuydirect] for anyone looking for great service and excellent product

Date of experience: August 7, 2024
Canada
1 review
0 helpful votes
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Love my glasses
October 31, 2024

My experience at Eyebuydirect was smooth and easy. I liked that I could virtually try on the frames I chose and was pleased with how everything went.

Date of experience: October 21, 2024
Canada
1 review
0 helpful votes
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Comfortable and stylish
October 10, 2024
Updated review

Great to see other reviews of this pair of glasses so I could picture them for myself. Opted for the straight prescription sunglasses for distance for driving (didn't add in bifocals for reading).

Date of experience: September 30, 2024

Easy to navigate
September 13, 2024
Previous review

Easy to navigate. Quality products, excellent shipping.

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Always a great experience!
December 12, 2024

I have never once had a bad experience with Eyebuy direct. I always recommend them to friends and family!

Date of experience: December 28, 2024